Storage Vault Reviews 788

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and efficiency, making the entire process straightforward and stress-free. The facilities are frequently described as clean, well-maintained, and secure, with convenient access and flexible options for unit sizes. Many people highlight the excellent customer service, noting prompt responses and professional assistance. However, some customers were not happy with specific issues, such as difficulties with roller shutter doors, broken lifts, or units being left unsecured. A few people also mentioned experiencing pushy sales tactics, inconvenient unit allocations, or a lack of functional trolleys.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the staff for being... See more

Facilities

Users describe positive interactions with facilities. Many customers praise the cleanliness, security, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the helpful and efficient service,... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently highlight the ease of... See more

Customer service

Clients share positive opinions on customer service. Many customers praise the staff for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Renting a unit in the Motherwell facility for approximately six months has been a good experience. The premises are clean, the signage clear, and the range of unit sizes provides a good choice. Managi... See more

Company replied

Rated 5 out of 5 stars

Had my things in storage for 3-4 months during house move in Paisley. No issues with vault, it was dry and secure. My only recommendation would be if I did it again I'd book a ground floor vault, even... See more

Company replied

Rated 5 out of 5 stars

I wasn't sure what size i needed but Dionne at Dundee suggested a 15ft would be fine when i gave measurements for some of my boxes i planned to store. Dionne took the time to show me a few variatio... See more

Rated 5 out of 5 stars

Dionne and Colin made hiring the unit very easy and were kind enough to price match another company’s initial offer. Premises were clean and well maintained and offered much more flexibility in openin... See more


Company details

  1. Self-Storage Facility

Information provided by various external sources

With 50% off your first 2 months, we offer storage units for everyone. Storage Vault offer Self-Storage facilities in Glasgow & Paisley.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

788 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kilmarnock Storage Vault

Molly, Abigayle, Andrew, Kenneth and Shaun of the Kilmarnock team made the whole process nice and easy.

Good quality, well insulated units. Great 24 hour access, drive up to the unit.
Any questions answered quickly and efficiently.

Would certainly do business again if I’d be looking for storage once more.

28 May 2023
Unprompted review
Storage Vault logo

Reply from Storage Vault

Hi Sebastiaan,

I hope you are well and thank you so much for taking the time to leave such a positive review, its much appreciated!

I will be sure to pass this over to the team to let them know that you enjoyed the service provided with us!

Have a good day.

From the Kilmarnock Team, Abi, Molly, Kenneth and Shaun.

Rated 5 out of 5 stars

A Company that cares about the Community

On behalf of the Saskatchewan Roughrider Foundation, we are so grateful for the support StorageVault Canada provided for our Foundation's charity hockey game. Because of their support, over $25,000 was raised for KidSport Saskatchewan and will ensure that more kids will have the opportunity to play hockey and football in our province.

Thank you StorageVault Canada for supporting our Saskatchewan communities

17 March 2023
Unprompted review
Rated 5 out of 5 stars

Great Team. High recommendation.

The team at Storage Vault were really helpful.

Kenneth and Abigayle were great at answering any questions I had and made the whole experience super quick and easy.

I would certainly recommend Storage Vault for anyone needing storage solutions in the Stirling area.

Thanks guys.

2 May 2023
Unprompted review
Storage Vault logo

Reply from Storage Vault

Hi JP,

Thank you so much for taking the time to leave such a positive review, its much appreciated!

I will be sure to feed this back to the team that you have had a positive experience with us at out Stirling Site.

Thanks from the Stirling team, Abi, Kenneth, Andy and Molly

Rated 5 out of 5 stars

Deborah was fabulous

Deborah was fabulous. Jordan very patient!

29 April 2023
Unprompted review
Storage Vault logo

Reply from Storage Vault

Hi Michael,

Thank you for taking the time to leave us this lovely review on your experience with us at Paisley we are happy to hear both Deborah & Jordan were fabulous and patient and will ensure this is passed onto them.

Thank you once again for choosing to store with us, if you need anything else during your stay please let us know and we will be happy to assist.

From Deborah & Jordan team Paisley.

Rated 5 out of 5 stars

Dundee Storage Vault

Had a great experience organising my storage unit with Jill. She made the process very easy. We were shown around and explained to what size would suit us best. She helped ensure we had everything we could need. I’m deaf and struggle to catch everything but Jill took her time to ensure I understood it all. Would 100% recommend this lovely lady!

25 February 2023
Unprompted review
Storage Vault logo

Reply from Storage Vault

Thank you so much for taking the time to leave such a great review. I am glad you are happy with the service you received from Jill at the Dundee branch. We want to ensure we are always doing the best we can for our customers.

From Colin & Jill Team Dundee

Rated 5 out of 5 stars

Cant thank Deborah anuff for her help…

Cant thank Deborah anuff for her help in my process very helpfull and make you feel relaxed highly recommend

27 April 2023
Unprompted review
Storage Vault logo

Reply from Storage Vault

Hi Charlene,

Thank you for taking the time to leave us this great review on your experience with us at Paisley. We are really happy to hear you found Deborah helpful and made you relaxed throughout the process as we can understand how stressful it can be when moving so we are happy to help in anyway that we can.

Thank you once again for choosing to store with us and if you need anything else during your stay please let us know and we will be happy to assist.

From Deborah & Jordan team Paisley.

Rated 5 out of 5 stars

Fantastic & Professional service. Thank you Andrew …

From start to finish Andrew provided excellent, friendly & professional service. I would highly recommend Co Vault to anyone needing a storage solution.

26 April 2023
Unprompted review
Storage Vault logo

Reply from Storage Vault

Hi Kirsty,

Thank you so much for taking the time to leave such a positive review, its much appreciated!

I will be sure to feed this back to the team that you have had a positive experience with us at out Livingston Site.

Thanks from the Livingston team, Abi, Kenneth, Andy and Molly

Rated 5 out of 5 stars

Professionalism, safe and secure

I was very impressed with the facilities offered at storage vault East Kilbride branch, nothing was too much trouble. Stefini put me at ease straight away and was more than happy to answer all my questions.

14 March 2023
Unprompted review
Storage Vault logo

Reply from Storage Vault

Hi Melissa.

Thank you very much for taking the time to leave us this fantastic review.
We were very happy to help you along the way with your storage search and hope you recommend us to any family and friends.

Ps, Good luck with the driving lessons!

Thanks again

Stefini at East Kilbride

Rated 5 out of 5 stars

Staff trustworthy and honest

The staff are Good . They explain everything to you. Whatever they have not done right they will apologies and correct. There is honesty and transparency. The office we have is the right size for our staff.

22 March 2023
Unprompted review
Storage Vault logo

Reply from Storage Vault

Hi Irene,

Thank you for taking the time to leave us this lovely review on your experience with us at Paisley. We are really happy to hear that you have received great service from the team and that you are happy with the office space you have chosen to rent.

Thank you for choosing to rent office space with us it has been lovely getting to know you and if you need anything else during your time with us please let us know and we will be happy to assist.

From Deborah & Jordan team Paisley.

Rated 5 out of 5 stars

Excellent customer care

Very friendly, courteous and professional service from Michael at the Bishopbriggs branch. All questions answered for a ‘newbie’ at storage and everything went without a hitch. Took the time to make sure I was comfortable with coming/going arrangement and show me around the facility. A credit to the company

3 April 2023
Unprompted review
Rated 5 out of 5 stars

My first experience of your storage…

My first experience of your storage facility was on 08/12/2022 until present.
I was met by the lovely Jillian with a huge smile, a warm welcome & how could she help, for the clueless like me, she was & is an absolute DIAMOND 💎 of a person. Friendly, polite, extremely patient with all my queries & very helpful. Jill, as she prefers to be known..(I discovered quickly) is a fantastic front of house representative & Covault HQ can be reassured that she does the company proud. Jill follows up with calls, keeps her word & never ever sounds anything other than warm, welcoming & friendly & very knowledgeable as regards her duties/operating systems.

I have only had the pleasure of meeting Colin once, very recently & he overhead me stressing about not being able to get my padlock closed & jumped right in, with a huge smile & a chuckle & shot off to close it for me. Definitely goes above & beyond. They both do & CoVault is definitely in very capable hands with both of these sterling employees!

8 December 2022
Unprompted review
Storage Vault logo

Reply from Storage Vault

Hi Judith,

Thank you so much for taking the time to leave such a great review. I am glad you are happy with the service you received from Jill and I at Dundee as we want to ensure we are always doing the best we can for our customers.
Please feel free to pop into reception or give us a call if you need anything.

From Colin & Jill Team Dundee

Rated 5 out of 5 stars

I dealt with Kenneth who was very…

I dealt with Kenneth who was very professional and courteous.. After a few small hiccups (on my part) everything went smoothly. Would definitely use again;)) 👍👌

25 March 2023
Unprompted review
Storage Vault logo

Reply from Storage Vault

Hi Marion,

Thank you so much for taking the time to leave such a positive review, its much appreciated!

I will be sure to feed this back to the team that you have had a positive experience with us at our Site.

Thanks from the Team, Abi, Kenneth, Andy and Molly

Rated 5 out of 5 stars

Jordan was very knowledgeable about the…

Jordan was very knowledgeable about the units sizes and the whole process was easy and painless.

20 March 2023
Unprompted review
Storage Vault logo

Reply from Storage Vault

Hi Colin,

Thank you for taking the time to leave us this lovely review on your experience with us at Paisley. We are really happy to hear that Jordan was knowledgeable and helpful in helping you find the correct unit size and that you found the whole process easy as this is something we pride ourselves in and I will ensure the positive feedback is passed back to Jordan.

Thank you for choosing to store with us, we wish you all the best with the move and if you need anything else during your stay please let us know and we will be happy to assist.

From Deborah & Jordan team Paisley.

Rated 5 out of 5 stars

Excellent customer service

I can't speak highly enough of Michael at the Bishopbriggs site. Lots of great information over the phone and made the process of renting some space painless.

10 March 2023
Unprompted review
Storage Vault logo

Reply from Storage Vault

Hi,

Thanks for taking the time to leave us a 5 Star review, it is greatly appreciated.

Welcome to Storage Vault Bishopbriggs!

Michael
Site Manager

Rated 5 out of 5 stars

I had to take out a small storage…

I had to take out a small storage recently due to family moves and circumstances.
I have before… a few years ago had to do the same. The experience was totally different! The setup was swift, stress free and easy with help from Deborah Alison and Jordan. All were so helpful on the phone and had shown me they had communicated well with each other as I spoke to them on different days.
My daughter who helped me move items to the unit was so impressed. She said it was safe.. on the ground level.. secure and even had trolleys to help you move items more with ease…. Which was a relief to us. We were very very impressed and happy with our decision to store at a time when we needed that help.

12 March 2023
Unprompted review
Storage Vault logo

Reply from Storage Vault

Hi Colin/Elizabeth,

Thank you so much for taking the time to leave us this fantastic review on your experience with us at Paisley. We are really happy to hear that you found the process easy and smooth and that it has been better than your previous experience as we understand how stressful moving can be and really happy to hear that the full team have helped make the process as easy as can be for you both.

Thank you for the kind feedback on our facility and how easy accessible our ground floor units are along with the help of having the trolleys on site we appreciate this and we pride ourselves on our facility and the security measures we have in place to ensure you do not need to worry about your goods whilst in storage.

It has been lovely getting to know you both and if you need anything else during your stay, please let us know and we will be happy to assist, thank you for choosing to store with us.

From Deborah, Alison & Jordan team Paisley.

Rated 5 out of 5 stars

Excellent Storage Service in Stirling

Chose Storage Vault Stirling after checking venue and several others. The units are spotlessly clean, the base platform and shared ventilation at top helped the units to stay damp free over winter months. Most of our home furniture was stored and my wife was delighted that nothing was damaged or impacted by damp.
Highly recommended and all the staff I dealt with (Abi, Andrew and Kenneth) were really helpful, providing clear quotes, good instructions and attentive service.
Would certainly use again, if necessary

8 March 2023
Unprompted review
Storage Vault logo

Reply from Storage Vault

Hi Keith,

Thank you so much for taking the time to leave such a positive review, its much appreciated!

We hope to see you again!

Kind Regards,

Abi, Kenneth and Andrew (Stirling Team)

Rated 5 out of 5 stars

Storage Vault in Edinburgh Newbridge

Storage Vault in Edinburgh Newbridge was excellent. A real life saver for our House move. It is very clean, sturdy and well placed. It is also very secure and this was very reassuring for us. A very BIG THANK YOU to Kenneth and Andrew for their excellent service there too. They were always available and very friendly. Storage Vault is highly recommended by me and my family :)

13 February 2023
Unprompted review
Storage Vault logo

Reply from Storage Vault

Hi Daniel,

Thank you so much for taking the time to leave such a positive review, its much appreciated!

We hope to see you again!

Kind Regards,

Abi, Kenneth and Andrew (Edinburgh Team)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look