While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Sent my phone to Stopoint, delivered March 16 (tracking confirmed). Provided payoff receipt as requested. It has now been over 2 weeks with no payment and no response from support. I’ve attempt... See more

Rated 5 out of 5 stars

I've used Stopoint two times now, and each transaction was straight forward and accurate. They make shipping easy. If you're honest in your assessment of the condition they are very fair and honor the... See more

Rated 1 out of 5 stars

Worst decision I ever made in regards to selling my phone was using Stoppoint. It took over two months to receive my payment - yet once receipt of my phone was confirmed they immediately reduced the p... See more

Rated 5 out of 5 stars

I sent in my iPhone 5s and received full payment. Payment did take longer than 24hours but the inspection of the phone was over Easter weekend so it may explain the delay. Shipping was very ea... See more

Company details

  1. Electronics & Technology

Information provided by various external sources

Stopoint.com easy 'select, ship, and pay' system is the safest and quickest way to trade your used electronics for cash without settling for less than the product's value. When it's time to upgrade, think of us! Our unparalleled and fixed 30-day quote and our 24-hour payment policy make us stand out as the number 1 place in America for electronics reCommerce. For an immediate offer, visit us at stopoint.com


Contact info

2.9

Average

TrustScore 3 out of 5

582 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

A little disappointed

They give you a prepaid shipping label. However, I had to purchase two seperate boxes to send my items back to them because they would not allow me to package the two laptops I was selling together. It ended up costing me $20.00 to ship the items due to having to purchase two separate boxes to keep the laptops secure. I also had to contact them 2 times to sort things out over the phone. However, they do have very friendly customer service.

6 April 2017
Unprompted review
Rated 5 out of 5 stars

High trade-in value - prompt payment

I was fully satisfied with Stopoint. Their offer for my Apple Watch was the best offered by any of the electronic recycling companies. Once received the refund was promptly issued. I will not hesitate to use Stopoint in the future.

6 April 2017
Unprompted review
Rated 4 out of 5 stars

Received Promised Payments

Received payment timely and in the amounts promised! Although there were initially complications in getting a response from the company on payment/device statuses; they did not receive any of the 7+ emails I sent (through their own system) and never answered their phone, everything went well. I was paid what I was promised and the checks were cut for each device, within 5 business days of them receiving (not 24 hours as promised, but still an acceptable timeframe nonetheless). 4 stars only because they were nearly impossible to reach via email and phone; and I recommend at least having a voicemail option (and answering phones at some point) for your customers and figuring out your email issues on your own customer logged in site.

6 April 2017
Unprompted review
Rated 5 out of 5 stars

FAVORABLE ALL-AROUND EXPERIENCE

Stopoint helped me to recycle a valued, gently-used, old computer 💻 so I could buy a new one. It was a fairly pleasant, slightly lengthy transaction. Final results and payment amount were competitive across the industry. Thanks to Stopoint, the recycling of my old MacBook was a positive all-around experience.

6 April 2017
Unprompted review
Rated 5 out of 5 stars

They are straightforward and kept their …

They are straightforward and kept their promises. They were very fair with their evaluation and pricing - in fact, they exceeded every competitor I got a price from. I wanted some information from them before completing my transaction and they responded SUPER FAST. The only drawback is their current policy regarding insuring phones that are returned back to the consumer, but I feel this would be very rare based on their performance. I highly recommend them.

6 April 2017
Unprompted review
Rated 3 out of 5 stars

SOLD MY iPHONE 4S

I filled this survey out previously. I explained that my iPhone 4S had superficial cracks in the back plastic, but not in the front screen and it functioned perfectly. I was quoted a price, but when I mailed in the phone, I got an email saying that it wasn't in the condition I stated and that the price would be reduced. I told them that I explained everything accurately before mailing the phone and to return the phone to me. They agreed to pay the price quoted so I agreed to sell the phone. Everything worked out, finally, but I felt this was a "bait and switch" deal until they agreed to honor the original quote.

6 April 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look