We were victims of fraud and frauder used StoneX for it's fraud. After explaining StoneX what happened they did all in their power to help us and retrieved our money. So, although I didn't been usi... See more
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Review summary
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What people talk about most
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Stonex is a reliable and trustworthy company with fair prices and good products. I have been placing orders with them for some time, and they have always been punctual with deliveries. If any issue ar... See more
Company replied
very good selection of bullions and coins with good prices. had a little issue with the bank transfer but Melissa was very helpful in clearing it out. shipping was also professional with UPS but it wo... See more
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Great price, fast shipping with emails warning of every step of the process including delivery. If I had to remove a star it would be because they send a +3K€ product of a plastic bag. How on earth... See more
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Company details
About StoneX Bullion
Written by the company
Characterised by trust, integrity and expertise, we offer investors an unparalleled platform to buy, sell and safely store their investments in gold, silver, platinum and other precious metals.
With a vision that aims to reshape the traditional norms of precious metals trading, StonexBullion.com integrates advanced digital solutions, ensuring smooth transactions and world-class customer service. Powered by a team of experienced professionals, our platform prioritises transparency so that every ounce traded is authenticated and secured to globally recognised standards.
We provide our clients with up-to-date market analyses to help them make informed decisions. Whether you're a savvy investor or a novice, StonexBullion.com offers a robust, user-friendly interface that combines the tangible value of investment products with the digital simplicity of today's trading world.
Choose StoneX Bullion for a forward-thinking precious metals trading experience. Buy precious metals online securely and quickly from our extensive range of gold and silver bars and coins.
Contact info
Taunustor 1, 60310, Frankfurt am Main, Germany
- +496934877570
- customercare@stonexbullion.com
- stonexbullion.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 2 weeks
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Disappointing Service, Lack of Transparency
I made a purchase of a 1 oz Britannia coin from StoneX Bullion with the expectation of receiving a coin minted in 2021 or later, as these newer coins feature advanced security enhancements, which I consider vital for my peace of mind as an investor. The product page for "mixed years" coins references these features, giving the impression that all the coins offered include them. However, after placing my order and making the payment, I was informed that I might receive coins minted prior to 2021, which do not have these security features.
I raised my concerns with customer service immediately, making it clear that I preferred coins minted in 2021 or later. Unfortunately, my request was ignored, and rather than stopping the shipment to address the issue, it felt as though the parcel was expedited even faster after I expressed dissatisfaction.
While the StoneX team reassured me of the coins' authenticity, my concern was not authenticity but the absence of the promised security features. I suggested halting the shipment and issuing a refund, but my final request went unanswered.
The information on the website is misleading, lacking transparency about the features of the coins. Additionally, the customer service response was unsatisfactory and felt dismissive of my concerns.
Though they eventually offered me a new coin as a resolution, this situation could have been avoided entirely with clearer communication from the beginning.
Finally, UPS on delivery threw the delivery in my garden without signature or anything, which doesn't seem like a very safe approach.
Based on this experience I can verify that what I received was okay but I still cannot fully hearted recommend StoneX Bullion to anyone who values clarity in their investments.
1 October 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. S.,
thank you for taking the time to share your detailed feedback, and I'm truly sorry to hear about the experience you had with your recent purchase.
We understand how important it is for you to have clarity and transparency, especially when investing in products like the 1 oz Britannia coins with advanced security features.
We also regret that your request regarding the minting year preference was not addressed as you had hoped. The timing of the shipment and the handling by UPS certainly added to the frustration, and we are deeply sorry for any inconvenience this caused.
We're glad that, in the end, we could offer a resolution with a new coin. Your feedback helps us understand where we need to improve, and we will use it to ensure a better experience in the future.
Thank you once again for your honest review, and we hope that, despite this experience, we might have the chance to regain your full trust in the future. If there’s anything more we can do to make things right, please don’t hesitate to reach out.
Your StoneX Bullion Team
Reliable products and quick deliver
Reliable products and quick delivery
20 September 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Mahfouz,
thank you for your feedback!
We're pleased to hear that you found our products reliable and enjoyed quick delivery.
Your satisfaction is our priority, and we are looking forward to your next order!
Your StoneX Bullion Team
A really great service.
A really great service.
I am very pleased with the item and delivery times, and it is all straightforward to use. I recommend using StoneX, and would definitely use them again.
Many thanks.
10 September 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. F.,
thank you for your kind words! We're delighted to hear that you're pleased with the item, delivery times, and ease of use.
Your recommendation means a lot to us, and we look forward to serving you again in the future.
Many thanks for choosing StoneX Bullion!
Reply from StoneX Bullion
Dear Mr. Lon,
thank you for your kind review!
We're happy to hear that you were pleased with our fast delivery and good service. Your satisfaction is important to us, and we look forward to serving you again soon!
Your StoneX Bullion Team
StoneX are always a trustworthy partner
StoneX are always a trustworthy partner of Fibank, Bulgaria. Excellent and fast service, bright spectrum of bullion products, friendly people. Good luck for the new business season!
3 September 2024
Unprompted review
Reply from StoneX Bullion
Dear Mrs. Grigorova,
thank you for your fantastic review!
We’re honored to be a trusted partner of Fibank in Bulgaria. It’s wonderful to hear that you appreciate our service, diverse range of bullion products, and friendly team. Your well wishes for the new business season mean a lot to us.
We look forward to continuing our successful partnership and providing you with excellent service in the future!
Your StoneX Bullion Team
Fantastico
16 August 2024
Unprompted review
Reply from StoneX Bullion
Estimado Sr. M. Salse Fàbrega,
gracias por su amable comentario.
Nos alegramos de que su experiencia haya sido estupenda. Si hay algo más que podamos hacer para que su próxima experiencia sea aún mejor, por favor, háganoslo saber.
¡Estamos aquí para ayudar y esperamos poder servirle de nuevo!
Su equipo de StoneX Bullion
Best Precious Metals DEalers in Europe!!
Hanane Beausejour and Valentina Sorace are REAL professionals!
They make Stone X look very good!!
Keep going!!
Dr Michael Mc Gannon, MD
13 August 2024
Unprompted review
Reply from StoneX Bullion
Dear Michael,
Thank you for your valuable feedback.
We’re thrilled to hear that you had a positive experience and you appreciated the support provided by the team.
We look forward to serving you again in the future.
Your StoneX Bullion Team
Again good deal with them
Again good deal with them. I bought a gold bar from them last week and I have received in three days! I am their customer since 2020 and I am always satisfied with their services and supports.
8 August 2024
Unprompted review
Reply from StoneX Bullion
Dear Mah Sin,
Thank you for your valuable feedback and recommendation. We’re thrilled to hear that you had a positive experience and appreciate your loyalty.
We look forward to serving you again in the future.
Your StoneX Bullion Team
Very fast and helpful customer service.
Very fast and helpful customer service.
Good prices.
Great business, recommended
8 August 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Andre,
thank you for your kind words!
We're delighted to hear that you found our customer service both fast and helpful. It's great to know that our prices met your expectations as well.
Your recommendation means a lot to us, and we're committed to continuing to provide the great service you experienced.
We look forward to serving you again!
Your StoneX Bullion Team
Always exceeding expectations
Keep coming back to StoneX for all my precious medals. The prices and service, no one (in my experience) comes close on mainland Europe. Outstanding experience from start to finish, a true pleasure.
8 August 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Paolo,
thank you so much for your glowing review!
We're thrilled to hear that you've consistently had outstanding experiences with us. Exceeding expectations is what we strive for, and it's wonderful to know that our prices and service have stood out to you in such a positive way.
We truly value your continued trust in us for your precious metals needs, and we're committed to maintaining those high standards.
Looking forward to your next order!
Your StoneX Bullion Team
Excellent provider
Excellent provider; online, unfortunately, in the past I found unserious people; with them, if my experience is worth anything, you can be sure
1 August 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Fezzi,
thank you for taking your time to rate our services.
We're delighted to hear that you had a positive experience with us.
We strive to provide reliable and professional service, and it's great to know that we stood out from your past experiences.
Your satisfaction is our priority, and we appreciate your trust in us.
Looking forward to your next order!
Your StoneX Bullion Team
I had a small problem with receiving…
I had a small problem with receiving payment. They solved it quickly, very professionally and always with a smile. Delivery, perfect.
25 July 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Salvador Diaz,
thank you for taking your time to rate our services.
We are happy to hear your genuine feedback. Our team is grateful for your kind words.
Looking forward to your next order!
Your StoneX Bullion Team
Very good experience
After a couple of questions, i made an order, very fast shipping and well packed, will buy again +++++A1
22 July 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Larsen,
thank you for taking your time to rate our services.
We are grateful for your genuine feedback.
Looking forward to your next order!
Your StoneX Bullion Team
Secure and Professional
I had an important issue, but the great customer service has solved it in less than one week, they have a great level of security and attention to the suspect operations, this level of attention has literally saved me.
12 July 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Raclau,
thank you for taking your time to rate our services.
We are happy to hear your kind feedback.
Looking forward to your next order!
Your StoneX Bullion Team
Professional, patient and pleasant!
An error had occured in my bank during the transfer of funds which I was not aware of.
Luckily for me I was in the best of hands of StoneX Bullion, more precisely Bea.
She was very patient with me and in a professional and pleasant manner guided me through the process of figuring out what might have happened.
I can say without exaggerating that she made sure I did not panic. Because if there is one thing I hate more than anything is when finances go wrong because of technicalities.
Bea is the best!
StoneX Bullion has my trust for sure.
My wife and I have been buying from them since 2023 and so the journey continues.
I hope you all have a wonderful summer vacation!
Best regards
Vazgen
3 July 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Ibsgaard Avagian,
thank you for taking your time to rate our services.
Your kind and genuine feedback is greatly appreciated.
It is lovely to have you both as our loyal customers.
We are looking forward to your next order!
Your StoneX Bullion Team
Efficient and professional service
Efficient and professional service. Very reasonable pricing. I have used a few other vendors in the past but have concluded that StoneX Bullion is the best of the ones I have tried.
27 June 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Hansen,
thank you for taking your time to rate our services.
We are happy to hear your genuine feedback.
Looking forward to your next order and having you as our regular customer!
Your StoneX Bullion Team
Reply from StoneX Bullion
Dear Mr. Shkolnikov,
thank you for taking your time to rate our services.
We are happy to hear how satisfied you are with us.
Looking forward to your next order!
Your StoneX Bullion Team
StoneXbullion review
Hi, rest assured that you are in good hands while doing business together with StoneXbullion. They provide the clients with a highly professional service team that will guide you along the whole process.
The purchasing and selling back procedure runs smoothly. I made several transactions with their help and hope to do some more in the near future. A happy cutomer! Br, KvS
7 June 2024
Unprompted review
Reply from StoneX Bullion
Dear White Eagle,
thank you for taking your time to rate our services.
We are happy to hear your kind, genuine feedback.
Looking forward to your next order or buyback with us!
Your Stonex Bullion Team
Excellent Site and Services
I recently had the pleasure of dealing with SroneX Bullion, and I must say, I was impressed. Their website is user-friendly, making it easy to navigate and find what was needed. The rates offered were competitive, which was a pleasant surprise. However, what truly stood out to me was the exceptional post-sales service provided by Mz. Bea. She was incredibly responsive, addressing any queries or concerns I had promptly and efficiently. Her level of support was truly commendable, both by emails and a phone call and it made the entire experience seamless and enjoyable. I highly recommend this company, thanks to Bea's outstanding service.
19 April 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Frid,
thank you for taking your time to rate our services.
We are happy to hear you are satisfied with everything and to read your positive feedback.
Looking forward to your next order!
Best regards from Bea,
Your StoneX Bullion Team
Excellent service
Excellent service. Always responded promptly to all emails and assisted me very well indeed. I would highly recommend this company.
William Kelly
11 March 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. F. Kelly,
thank you for taking your time to rate our services.
We are happy we have been of assistance to you.
Looking forward to your next order!
Your StoneX Bullion Team
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