Shoes were exactly what I expected. No issues at all. Wait wasn’t too long. Only reason didn’t give 5 stars is because I think the combination of fees/shipping should be a tad less. Although I underst... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I always have good experience with stockx. I have had a few issues but all in all I have been a team player since day 1 . I appreciate the fact you finally changed up the chat room so we can... See more
Company replied
I have no complaints about the shipping speed or the order processing. However, my order arrived in a crushed box, and the shoe tissue paper inside the shoes was completely torn
Company replied
Shoes was new as advertised. Little disappointed the Nike box came damage. As a customizer I depend it to be flawless for my customers including the shoe box.
Company replied
Company details
About StockX
Written by the company
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
How It Works
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.StockX Verified
Every item sold on StockX goes through our proprietary, multi-step Verification process, or comes directly from a StockX Verified Seller who has met StockX's rigorous standards for condition, safety, and security. Items verified by StockX are shipped from Sellers to our Verification Centers, where our global team of experts uses a rigorous, multi-step verification process. Items from StockX Verified Sellers are shipped directly from the Seller to you. Sellers in this program must meet StockX's rigorous standards for safety and security by following a strict set of policies and standard operating procedures.Learn more about our Verification process here.
The Power's In Your Hands
Buying on StockX We don’t determine the price, you do. As a live marketplace, StockX empowers you to Bid and Buy at real-time prices that reflect the current demand.
Shop Now
What's Else Are People Saying?
"The approach solves a longstanding problem of high-end peer-to-peer trading: trust." - The Wall Street Journal
StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. The disruptive model affords unparalleled access and transparency powered by real-time data empowering buyers and sellers to determine and transact based on fair market value. Read more about StockX. Questions? Learn more and chat with an agent in our Help Center.Our Buyer Promise
A Verification Process You Can Trust
At StockX, our mission is to provide a safe and secure experience for buying and selling the world’s most coveted items of current culture. Since our inception, over 35M+ products have passed our rigorous verification process. Our goal, as it always has been, is for customers to access the most sought after products without the fear of receiving incorrect or inauthentic goods.
Learn more about our Buyer Promise here.
Contact info
1046 Woodward Ave, 48226, Detroit, United States
- stockx.com
4.2
Great
265K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Buyer Beware - StockX openly and intentionally steals from its customers.
StockX stole over $400 from me and refuses to respond (other than through automated messages).
After placing only bidding $140, StockX charged me over $400 for the purchase of a pair of shoes without proper authorization. I immediately rescinded (i.e. cancelled) the order, but StockX refuses to refund the amounts it charged.
... and now queue StockX's templated response that how they understand why I feel this way without addressing the issue at hand or explaining how they cannot take back orders despite the fact that the order does not exist and the item was never received.
9 June 2026
Unprompted review
Reply from StockX
Hello there, Jae.
We understand you feel this way, and the last thing we want is to hear our valued customers are not pleased with their experience.
We are constantly working to improve our process so that your experience goes as smoothly as possible. Rest assured, we will continue to work diligently so that no issues are identified in the near future.
If you need additional assistance or have further questions, know you can reach out by creating a case at https://stockx.com/help/contact. We will always be here for you!
Warm regards,
StockX.
Reply from StockX
Hey there, Leon.
We appreciate your review. It’s great to know your experience was awesome, and we can’t wait to see you around using our marketplace again. We consider our customers as the most important part of our company; that is why we focus on completing your order as quickly as possible.
Thank you for sharing your experience with us; it helps us improve day by day!
Warm regards,
StockX.
Reply from StockX
Hey there, Manduko.
We appreciate your review. It’s great to know your experience was awesome and that the item received met your expectations. We can’t wait to see you around using our marketplace again! We consider our customers as the most important part of our company, so we focus on high-quality items.
Thank you for sharing your experience with us; it helps us improve day after day!
Kindly,
StockX
You can trust Stock X!
Stock X is a trusted site, where you can find almost anything you’re looking for!
I appreciate your service!
31 May 2026
Came before the date they said it would…
Came before the date they said it would and it was a breeze I’m definitely about to order again…
9 June 2026
Quick turnaround and great product
9 June 2026
Reply from StockX
Hey there, Nathan.
We appreciate your review. It’s great to know your experience was awesome and that the item received met your expectations; we can’t wait to see you around using our marketplace again! We consider our customers the most important part of our company, so we focus on high-quality items, completing orders as soon as possible.
Thank you for sharing your experience with us; it helps us improve day after day!
Warm regards,
StockX.
They canceled my order and offered a…
They canceled my order and offered a $15 discount. What a joke. Then they tried charging me more for the same shoe..buyer beware
31 May 2026
Reply from StockX
Hello there, Oner.
We understand you feel this way, and the last thing we want is to hear our valued customers are not pleased with their experience.
We are constantly working to improve our process so that your experience goes as smoothly as possible. Rest assured we will continue to work diligently so that no issues are identified in the near future.
If you need additional assistance or have further questions, know you can reach out by creating a case at https://stockx.com/help/contact. We will always be here for you!
Warm regards,
StockX
Condition not as promised
Quick delivery, but shoes were not in new condition as promised. Scuff marks very visible. Not sure how they were verified. Return process is a hassle, requiring 7 different photos.
9 June 2026
Reply from StockX
Hello, Nick.
Thank you for your review. We understand how you feel about the item recently received, as we see that it does not meet your expectations this time. No worries, we are here to assist you with the process.
Our verification process maintains rigorous internal guidelines to ensure that every item meets quality standards, which means you can expect your item to arrive in perfect condition and know that it's been independently inspected for variations and more before it's sent to you. However, we want you to know we got your back!
In order for our team to investigate further and provide you with a proper resolution, please submit your request using our Buyer Promise form located here: https://bit.ly/3FJkfgS. Please note that photos must be formatted properly in PNG, JPEG, or GIF and be below 3MB in size. Once your submission has been received and your request has been reviewed, you will receive an update.
Please visit here to get information about our requirements, eligibility, and more: https://bit.ly/3zT8y3B.
We appreciate your cooperation with this matter; thank you for choosing StockX.
Best wishes,
StockX.
The sneaker received was authentic and…
The sneaker received was authentic and delivery on time.
9 June 2026
Reply from StockX
Hey there, Milton.
We appreciate your review. It’s great to know your experience was awesome and that the item received met your expectations; we can’t wait to see you around using our marketplace again! We consider our customers the most important part of our company, so we focus on high-quality items, completing orders as soon as possible.
Thank you for sharing your experience with us; it helps us improve day after day!
Warm regards,
StockX
Says package was delivered but I never…
Says package was delivered but I never received my package packages was post to be signed for but wasn’t signed for
8 June 2026
Reply from StockX
Hey there, Amillion.
We understand you feel this way, and the last thing we want is to hear our valued customers are not pleased with their experience.
Regarding this matter, if your tracking information shows your package was delivered, but you did not receive it, we ask that you check with nearby neighbors to see if your package was accidentally delivered to the wrong address, or check with the front desk of your residential complex to see if they are holding your package.
If you are still unable to locate your package, contact StockX customer service within 30 days of being delivered, and we will be glad to further review the situation.
If there is anything else we can look into, please contact us at http://help.stockx.com, for further information. In the meantime, we appreciate your patience.
Thank you,
StockX
Super easy
Purchasing my shoes was such a simple process, no different Han buying them direct in terms of simplicity. I trust StockX to verify my shoes and I would absolutely make another purchase with them.
9 June 2026
All my transactions (38) went very…
All my transactions (38) went very well, the only thing that bothers me is the worthless interaction with the Help Center.
Otherwise it would be a 5-star review.
5 June 2026
Reply from StockX
Hey there Otto.
It’s great to know your experience was awesome, and we can’t wait to see you around using our marketplace again! We consider our customers as the most important part of our company, and we are always happy to help.
Thank you for sharing your experience with us. If you have any further questions or concerns, we are here to help. Please reach out to support via http://help.stockx.com.
Thank you!
StockX.
StockX offers reliable services
StockX offers reliable services. They ensure they have systems to deliver not only fast service, but authentic products from a multitude of brands.
7 June 2026
Excellent and timely service
Excellent and timely service. The communication from order to delivery is excellent.
9 June 2026
Reply from StockX
Hey there, Darriel.
We appreciate your review. It’s great to know your experience was awesome, and we can’t wait to see you around using our marketplace again. We consider our customers as the most important part of our company; that is why we focus on completing your order as quickly as possible.
Thank you for sharing your experience with us; it helps us improve day by day!
Warm regards,
StockX.
Reply from StockX
Hey there!
We appreciate your review. It’s great to know your experience was awesome and that the item received met your expectations; we can’t wait to see you around using our marketplace again! We consider our customers the most important part of our company, so we focus on high-quality items, completing orders as soon as possible.
Thank you for sharing your experience with us; it helps us improve day after day!
Warm regards,
StockX.
First time buyer product is official…
First time buyer product is official delivered within a week no complaints
9 June 2026
Reply from StockX
Hey there, Tristan.
We appreciate your review. It’s great to know your experience was awesome, and we can’t wait to see you around using our marketplace again. We consider our customers as the most important part of our company; that is why we focus on completing your order as quickly as possible.
Thank you for sharing your experience with us; it helps us improve day by day!
Warm regards,
StockX.
The process of purchasing
The process of purchasing, to verification, to shipping and to the delivery to my door was seamless, quick and easy.
8 June 2026
I had an awful experience
I had an awful experience. First, it is very difficult to get a human to talk to. Second, Return policy is absolutely ridiculous. Third, I am not stuck selling shoes and the price is half of what I paid. NEVER AGAIN!!!
9 June 2026
No original
31 May 2026
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