Stirling Mortgage Shop Reviews 

772
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff provides extremely helpful guidance, making complex financial processes remarkably easy to understand from start to finish. Consumers note that advisors are exceptionally professional, approachable, and always ready to answer any questions along the way. People deeply appreciate the transparent communication regarding fees and rates, ensuring a completely smooth and stress-free process. Reviewers also point out that the team consistently secures great mortgage deals tailored carefully to individual needs. Many customers express long-term loyalty by returning for repeated service and eagerly recommending the business to friends.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that the entire mortgage process is handled... See more

Staff

Users describe complete satisfaction with the staff, consistently praising advisors for being exceptionally... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting fast responses and expert advice... See more

User experience

Consumers find user experience to be marked by high satisfaction and professional support. Reviewers... See more

Price

Customers consistently note satisfaction with pricing, trusting the team to secure the best possible rates... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent advisors, fast responses/friendly and not pushy. Would highly recommend. After my mortgage advice I got passed onto another colleague as my house and contents insurance was due and saved £££... See more

Rated 5 out of 5 stars

I have secured my mortgage (Jan '24) and remortgage (Jul '26) with Jonnie. Jonnie and Ritchie are both very knowledgeable in the house buying game and offer the best advice. Jonnie walked me th... See more

Company replied

Rated 5 out of 5 stars

Jonnie from Stirling Mortgage Shop was very helpful- quick off the mark to get started with our mortgage, with lots of good advice and happy to answer any questions. Was recommended by a family member... See more

Company replied

Rated 5 out of 5 stars

Ricky was a tremendous help throughout both arranging our first mortgage and then remortgaging some years after. The process was unfamiliar to us which at first proved daunting, but Ricky’s patienc... See more

Company replied


Company details

  1. Mortgage Broker
  2. Home Insurance Agency
  3. Life Insurance Agency

Written by the company

As your local mortgage adviser, we are uniquely placed to find exactly the right mortgage for you with access to a comprehensive range of mortgages from across the market. Stirling Mortgage Shop has been established since 1994 and our advisers have a wealth of experiences. We are committed to providing you with the best possible service and we embrace the ethos of Treating Customers Fairly in our business. It is good for you and it is good for our business. If we treat you well you are more likely to recommend us to friends and family! YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE. Stirling Mortgage Shop is a trade name of Alexander Associates (Scotland) Limited which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority. Stirling Mortgage Shop is a trade name of Alexanders Associates (Scotland) Ltd, which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority Approved by The Openwork Partnership on 20/02/2023


Contact info

5.0

Excellent

TrustScore 5 out of 5

772 reviews

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5.0

All reviews

(772)

217 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend!

This is the 2nd time we’ve used Ricky, 1st five years ago for a new mortgage and more recently for our renewal. Both times he’s been really helpful, full of knowledge and support throughout the whole process. We were recommended Ricky by a friend and would recommend him to others.

12 December 2025
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks for working with Ricky again, and we appreciate your referrals. All the best, Stirling Mortgage Shop

Rated 5 out of 5 stars

Above and beyond

I have been using the Stirling Mortgage Shop for over 10 years now for all my mortgage renewals, and I wouldn't go anywhere else. The service is consistently perfect. Ricky is always on the ball, proactively finding the best rates for me without any stress on my part. The process is always handled smoothly and efficiently. The expertise and reliable service give me complete peace of mind. Highly recommended!

12 December 2025
Unprompted review
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Reply from Stirling Mortgage Shop

Thanks very much for your kind words. All the best, Stirling Mortgage Shop

Rated 5 out of 5 stars

First time buyer

Carol-Anne was an incredible support throughout every stage of my home-buying journey. She was always available whenever I needed guidance, and her clear, straightforward explanations made the process far less overwhelming as a first-time buyer. The service from Stirling Mortgage Group was faultless, I couldn’t recommend them highly enough.

10 October 2025
Unprompted review
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Reply from Stirling Mortgage Shop

Thanks very much for your kind words, we are delighted Carol-Anne was able to help you. All the best, Stirling Mortgage Shop

Rated 5 out of 5 stars

Trustworthy, reliable and personal

Jonny has been a trusted and helpful broker for me for around nine years. He has always negotiated favourable and flexible rates and, really importantly for me, has a chat outlining options before giving me time to consider them, I’ve never been rushed into a decision. Each advisory has been tailored to me personally and he has always been very friendly, helpful and kind.

4 December 2025
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Reply from Stirling Mortgage Shop

Cheers Chris! Delighted we could secure you another deal on the mortgage and that you are happy with our work. Jonnie

Rated 5 out of 5 stars

First Class Advisory Firm

I have been using these guys for over 20 years and can honestly say the service is first rate. They are proactive and professional in everything they do and I have no reservations at all in stating that they are an excellent business and a trusted advisor.

1 October 2025
Unprompted review
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Reply from Stirling Mortgage Shop

Thanks Tom, we really appreciate your kind words and your continued custom! Jonnie

Rated 5 out of 5 stars

Great knowledgeable advice

Jonnie was so helpful - always at the end of the phone with knowledgable advice to help you navigate all the technical jargon - a helping hand when you need it. Much appreciated.

7 January 2025
Unprompted review
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Reply from Stirling Mortgage Shop

Thanks Jill, great to work with you again. Jonnie

Rated 5 out of 5 stars

Taking the Stress out of House Buying

The service provided was efficient, professional and friendly.The mortgage advisor was helpful and very accommodating.He was happy to research further options when the original mortgage offer didn’t completely address my requirements. I would certainly consider using them again.

6 December 2025
Unprompted review
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Reply from Stirling Mortgage Shop

Thanks David, glad we were able to help you. All the best with the new house! Jonnie

Rated 5 out of 5 stars

Positive Experience

Jonnie & team made my experience of obtaining a BTL mortgage a positive one. No question was off the table and they took their time in understanding my needs & boundaries. Big thanks

5 December 2025
Unprompted review
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Reply from Stirling Mortgage Shop

Thanks for sharing Stuart, it is appreciated. Jonnie

Rated 5 out of 5 stars

Jonnie was very helpful

Jonnie was very helpful and communication was great. Honest and informative.

4 December 2025
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Reply from Stirling Mortgage Shop

Thanks for leaving a review and for working with us again. Jonnie

Rated 5 out of 5 stars

Excellent service

Jonnie is professional, friendly and really helpful. He's helped us with our mortgage over that last 2 renewals. Would highly recommend.

4 December 2025
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Reply from Stirling Mortgage Shop

Thanks very much Jill, we do appreciate you working with us again and hope we can do so again in the future! Jonnie

Rated 5 out of 5 stars

Very reliable and professional service…

Very reliable and professional service to get me the best deal on my mortgage renewal, even when the banks changed the rates last minute, they recalculated to make sure I got the best rate. Highly recommend

4 December 2025
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Reply from Stirling Mortgage Shop

Cheers Dave, kind of you to share. Thank for choosing Stirling Mortgage Shop!

Rated 5 out of 5 stars

Impartial informed advice and will…

Impartial informed advice and will always spend time to explain the options . Thank you

4 December 2025
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Reply from Stirling Mortgage Shop

Thanks Vic, always great to work with you and delighted you are happy with our advice. Jonnie

Rated 5 out of 5 stars

Highly recommend

Jonnie makes sure you get the best deal and is great at explaining everything.

4 December 2025
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Reply from Stirling Mortgage Shop

Thanks Hilary, great to work with you again. Jonnie

Rated 5 out of 5 stars

Been using Jonnie’s services for 10…

Been using Jonnie’s services for 10 years and has always made things a breeze, simplifies and breaks things down and is always at the end of the phone whenever you need him.
I recommend to all my clients already and give them a 10/10

4 December 2025
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Reply from Stirling Mortgage Shop

Cheers Grant! Jonnie

Rated 5 out of 5 stars

Excellent service

We have been supported by Stirling Mortgage shop for several years. Jonnie and the team are knowledgeable in their field and always provide a great service.
They are easily contactable and always strive to get the best rate for their customers needs!
We wouldn't go anywhere else!

4 December 2025
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Reply from Stirling Mortgage Shop

Very kind of you to share Tracie! Cheers, Jonnie

Rated 5 out of 5 stars

Top class company

Top class company. Trustworthy, proactive and with the client's best interest at heart. The industry needs more of this type of truly independent broker. Fully recommended.

4 December 2025
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Reply from Stirling Mortgage Shop

Always a pleasure, Mike! We appreciate you choosing to work with us and look forward to doing so again. Jonnie

Rated 5 out of 5 stars

Seamless experience

Friendly, competent and seamless service as always.

4 December 2025
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks Roz! Jonnie

Rated 5 out of 5 stars

Stirling Mortgage Shop - best brokers by far!

Stirling mortgage shop found the right lender, at the right price, when other brokers struggled to find us a deal. They were extremely knowledgeable, diligent and helpful throughout the complicated purchase of our farm.
I would not hesitate in using them again and would recommend them to anyone looking for a broker who won’t take no for an answer!

1 December 2025
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

We were delighted to be able to help you Mark, and very pleased that you are happy with the results! All the best, Jonnie.

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