Stirling Mortgage Shop Reviews 

772
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff provides extremely helpful guidance, making complex financial processes remarkably easy to understand from start to finish. Consumers note that advisors are exceptionally professional, approachable, and always ready to answer any questions along the way. People deeply appreciate the transparent communication regarding fees and rates, ensuring a completely smooth and stress-free process. Reviewers also point out that the team consistently secures great mortgage deals tailored carefully to individual needs. Many customers express long-term loyalty by returning for repeated service and eagerly recommending the business to friends.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that the entire mortgage process is handled... See more

Staff

Users describe complete satisfaction with the staff, consistently praising advisors for being exceptionally... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting fast responses and expert advice... See more

User experience

Consumers find user experience to be marked by high satisfaction and professional support. Reviewers... See more

Price

Customers consistently note satisfaction with pricing, trusting the team to secure the best possible rates... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent advisors, fast responses/friendly and not pushy. Would highly recommend. After my mortgage advice I got passed onto another colleague as my house and contents insurance was due and saved £££... See more

Rated 5 out of 5 stars

I have secured my mortgage (Jan '24) and remortgage (Jul '26) with Jonnie. Jonnie and Ritchie are both very knowledgeable in the house buying game and offer the best advice. Jonnie walked me th... See more

Company replied

Rated 5 out of 5 stars

Jonnie from Stirling Mortgage Shop was very helpful- quick off the mark to get started with our mortgage, with lots of good advice and happy to answer any questions. Was recommended by a family member... See more

Company replied

Rated 5 out of 5 stars

Ricky was a tremendous help throughout both arranging our first mortgage and then remortgaging some years after. The process was unfamiliar to us which at first proved daunting, but Ricky’s patienc... See more

Company replied


Company details

  1. Mortgage Broker
  2. Home Insurance Agency
  3. Life Insurance Agency

Written by the company

As your local mortgage adviser, we are uniquely placed to find exactly the right mortgage for you with access to a comprehensive range of mortgages from across the market. Stirling Mortgage Shop has been established since 1994 and our advisers have a wealth of experiences. We are committed to providing you with the best possible service and we embrace the ethos of Treating Customers Fairly in our business. It is good for you and it is good for our business. If we treat you well you are more likely to recommend us to friends and family! YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE. Stirling Mortgage Shop is a trade name of Alexander Associates (Scotland) Limited which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority. Stirling Mortgage Shop is a trade name of Alexanders Associates (Scotland) Ltd, which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority Approved by The Openwork Partnership on 20/02/2023


Contact info

5.0

Excellent

TrustScore 5 out of 5

772 reviews

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5.0

All reviews

(772)

217 reviews in the last 12 months

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Rated 5 out of 5 stars

Would recommend Stirling mortgage shop

I couldn’t recommend Stirling mortgage shop enough. Ricky helped me with a mortgage deal quickly after I viewed a property I fell in love with. His communication was great all the way through and explained the process clearly. Would definitely use Stirling mortgage shop again

3 October 2025
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thankyou very much for taking the time to leave a review. Ricky is delighted you are happy with your mortgage. Stirling Mortgage Shop

Rated 5 out of 5 stars

Amazing service

Amazing service from start to finish. Highly would recommended. Ricky was very efficient throughout the whole process and made it so much easier for us. He gave honest advice and made buying our first house enjoyable. Thank you!

12 December 2025
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Reply from Stirling Mortgage Shop

Great to hear Gary, Ricky will be delighted that you are happy with our service. Stirling Mortgage Shop

Rated 5 out of 5 stars

Carol-anne was amazing at putting my…

Carol-anne was amazing at putting my mind at ease during an overwhelming time. She answered all my questions as a first time buyer with great detail. All paperwork was dealt with quickly and efficiently. Carol-anne gave me the best advice on my mortgage and kept me updated throughout every stage of the process. I am now happy in my first home. Thanks Carol-anne ☺️

12 December 2025
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Reply from Stirling Mortgage Shop

Carol-Anne will be delighted to hear you are do happy with her advice. Thanks for sharing. Stirling Mortgage Shop

Rated 5 out of 5 stars

Straight talking honest advice back up…

Straight talking honest advice back up by many years of experience and a detailed knowledge of the Market. Super efficient and always delivers what is promised.

3 November 2025
Unprompted review
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Reply from Stirling Mortgage Shop

Brilliant, thanks David! Stirling Mortgage Shop

Rated 5 out of 5 stars

Ricky from Stirling Mortgage Shop did a…

Ricky from Stirling Mortgage Shop did a great job of helping me sort out a mortgage. Kept in me informed all through the process and very easy to finalise. Would happily recommend Stirling Mortgage Shop for all mortgage needs.

8 August 2025
Unprompted review
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Reply from Stirling Mortgage Shop

Thankyou for your kind review, Jennifer. Stirling Mortgage Shop

Rated 5 out of 5 stars

Fantastic!

Ricky and the team at Stirling Morgage Shop are fantastic been with them since i got my first mortgage now over 10 years ago! Very friendy and helpful and would definitely recommend.

12 December 2025
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Reply from Stirling Mortgage Shop

We appreciate your loyalty Craig! Thanks very much! Stirling Mortgage Shop

Rated 5 out of 5 stars

Very helpful and friendly

Ricky is so helpful and great at explaining all the pros and cons of different products. The team are very efficient and make what is a laborious task easy.

12 December 2025
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Reply from Stirling Mortgage Shop

Thanks Karen, glad to hear it went well. Thanks for sharing! Stirling Mortgage Shop

Rated 5 out of 5 stars

Stirling Mortgage Shop

Ricky 10/10.
Great service from start to finish.
No hassle, just results.
Friendly and easy to understand, keeps your interests in mind and provides options tailored to your situation.

12 December 2025
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Reply from Stirling Mortgage Shop

Thanks very much David, Ricky will be pleased with your review! Stirling Mortgage Shop

Rated 5 out of 5 stars

Another fantastic deal

Have used the services of SMS since 2014 and have found them exceptional easy to deal with no question is to difficult and answered in an easy to understand way. Have never felt pressured into buying a product

12 December 2025
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Reply from Stirling Mortgage Shop

Cheers Holly, delighted you are happy wit the service! Stirling Mortgage Shop

Rated 5 out of 5 stars

Excellent service

Excellent service. Have recommended the Stirling Mortgage Shop to many friends and family. 5 stars

30 September 2025
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks for you kind words Kate, we are pleased you are happy with our service and have been kind enough to refer your friends. Stirling Mortgage Shop

Rated 5 out of 5 stars

Amazing service again

Amazing service again. Thank you Ricky and team. 👍. Would recommend to anyone looking to purchase or remortgage. Simple and straightforward. No complaints from all the times I have used their services. Thanks you.

1 November 2025
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Reply from Stirling Mortgage Shop

Thanks Anne-Marie! Stirling Mortgage Shop

Rated 5 out of 5 stars

Ricky Kujawa Mortgage Service

Can't recommend Ricky highly enough. Fantastic service! Ricky is extremely knowledgeable, easy to chat with and deal with. Nothing is too much trouble. Made a not particularly straightforward process much more manageable and easier to understand. Highly recommend.

12 December 2025
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Reply from Stirling Mortgage Shop

Very kind of you to share Victoria, we appreciate the feedback! Stirling Mortgage Shop

Rated 5 out of 5 stars

Stirling Mortgage Shop

The team at the Stirling Mortgage Shop were very helpful, knowledgeable and listened to my requirements.

12 December 2025
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Reply from Stirling Mortgage Shop

Thanks John, kind of you to share. Stirling Mortgage Shop

Rated 5 out of 5 stars

Will always use Stirling mortgage shop

Stirling mortgage shop makes the process very simple.
All the way through they are transparent and easy to deal with.
They make sure you get the right information across and the end result is completed succinctly.
Would recommend them to everyone, I know I have my mortgage sorted with Stirling Mortgage shop.

15 September 2025
Unprompted review
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Reply from Stirling Mortgage Shop

Cheers Ross, we appreciate you sharing your review. Stirling Mortgage Shop

Rated 5 out of 5 stars

1st Class Mortgage Broker

Ricky is absolutely fantastic - has sorted many mortgages for me and is always a pleasure to deal with. Highly recommend.

12 December 2025
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Reply from Stirling Mortgage Shop

Thanks James, Ricky will be really pleased with you kind comments! Stirling Mortgage Shop

Rated 5 out of 5 stars

Great company

Great company, know their customers well.
They always provide the best information at that time to give you an opportunity to make the best decisions for you and uour family.
Highly recommend

12 December 2025
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Reply from Stirling Mortgage Shop

Cheers Stuart. Stirling Mortgage Shop

Rated 5 out of 5 stars

Excellent Service

Broad Market Knowledge, Matter of Fact, Efficient Service

25 October 2025
Unprompted review
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Reply from Stirling Mortgage Shop

Thanks Barry, we appreciate your review. Stirling Mortgage Shop

Rated 5 out of 5 stars

Excellent all round

Ricky and the rest of the team at Stirling mortgage shop have arranged a few mortgages for us now of different types (family home and adult children). I have found all interactions to be positive. Ricky is attentive, efficient and extremely helpful, minimising stress in what is otherwise a stressful process of moving home.

24 October 2025
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks very much, very kind of you to share. Stirling Mortgage Shop

Rated 5 out of 5 stars

I never leave a review but … for Ricky…

I never leave a review but … for Ricky and the team at Stirling Mortgage shop I will. We would never use anyone else. Exceptional service, speedy, no nonsense or annoying jargon and they understand what we want. A breath of fresh air when it comes to appropriate mortgage advice.

12 December 2025
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Reply from Stirling Mortgage Shop

Ricky will be chuffed! Thanks for sharing and working with us again. Stirling Mortgage Shop

Rated 5 out of 5 stars

Professional, friendly and supportive.

We have used Ricky for years now to support us with our mortgage and he is always very friendly and supportive and has always been keen to ensure we have various options to meet our needs. We always take Rickys advice on board. We love his supportive but not intrusive approach. We have recommended this company to many friends over the years and we will continue to do so.

12 December 2025
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks for sharing! Glad Ricky was able to help you again. Stirling Mortgage Shop

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