Stevenson Skip Hire Reviews 276

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 140 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the service and staff, noting that the employees are often described as helpful, friendly, and efficient. Many people also found the ordering process straightforward and appreciated the competitive pricing offered by the company. However, some people were dissatisfied with the delivery service and the order process. There are mentions of skips not arriving on the scheduled day, unexpected delays, or issues with the placement of the skip. Additionally, some customers reported problems with pricing discrepancies or difficulties in getting their orders booked after initial payment.

What people talk about most

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers praise prompt and careful... See more

Service

Clients share positive opinions on service, with many praising the excellent and swift delivery, friendly,... See more

Order

Users describe ambiguous interactions with order. While some customers found the online ordering process easy... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness, politeness, and... See more

Price

People report ambiguous experiences with price. Many customers found the cost to be reasonable and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Skip arrived on the day it was supposed to and collected on correct day. Only downside was the phone number provided links through to parent company and if ordered online have to be transferred to th... See more

Rated 4 out of 5 stars

Website easy enough to use but once booked I don’t get a confirmation that the booking was successful. Had to phone to confirm it. On the day of the booking the skip arrived just before 4pm, so almost... See more

Rated 4 out of 5 stars

Didn’t get confirmation email but when I called to ask they said it was coming without me giving any details of who I was or where I lived! Skip delivered at around 2:45pm the grass verge was ruined b... See more

Rated 3 out of 5 stars

Driver dropped skip without waiting for answer to door when knocked(under 30sec) , skip was further away than wanted therefor had to hand ball and carry waste, rather that just shovelling it straight... See more


Company details

Information provided by various external sources

Stevenson Skip hire offer a fairly priced and reliable service and have been doing so for years! We've got a great history of quality reviews! We offer skip sizes from 2 yards all the way up to 40 yards, for either commercial or domestic customers.


Contact info

3.5

Average

TrustScore 3.5 out of 5

276 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Avoid this company — don’t waste your time or money.

I placed an order on Saturday/Sunday night for delivery the following Friday. After ordering, I received no confirmation email or phone call. When I called on Friday morning to check the status, I was told they had no availability at all and that I had supposedly been notified the day before. However, I never received any emails or calls.

To make matters worse, they hung up on me twice before finally taking my concerns seriously after I explained how upset I was with the situation. I then had to call again just to get any information regarding my refund, as no email was sent about that either.

Very poor communication and customer service throughout. I would avoid at all costs.

8 May 2026
Unprompted review
Rated 1 out of 5 stars

Booked the skip on the Tuesday for the…

Booked the skip on the Tuesday for the Thursday of last week and the cancelled less than 24 hours and have still to refund the £192. I received emails from them and I asked for their complaints procedure, but no replies. Left me scrambling about to get a skip, although found a reliable company for the day I requested. Very poor service, would not recommend

28 April 2026
Rated 1 out of 5 stars

Awful company

Awful company, I was waiting for the skip to arrive yesterday as booked. when it got to 2.30 I called for an eta only to be told they were not delivering today but they had availability for Tuesday. Total waste of my time. I have been told a refund will be made asap. I hope so as I don’t want to have to chase this.

25 April 2026
Rated 1 out of 5 stars

Unreliable and poor communication

Ordered a skip using the online order form. Got a confirmation a day later which clearly stated date of delivery. Phoned them up on the day to get an ETA turns out ‘on our system it’s says it is due for delivery the following week’. Messed up my garden renovation entirely. Avoid this company there are many more reliable services out there some offering better prices as well, only booked out of necessity.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Efficient customer focused service and value for money

It was really easy to identify the size of skip I needed from all the information on the website. The next stage, ordering the skip, was also really easy. Once that was done, a contract followed very quickly, which set out all the hire conditions in plain English. The skip arrived very early on the delivery day and the driver couldn't have been more pleasant or helpful. Another big plus is the competitive pricing. I'm really glad I chose Stevenson and would do so again.

8 April 2026
Rated 1 out of 5 stars

Unreliable

You cancelled our skip hire the day before it was due to arrive and I had to scramble to get it from somewhere else at a higher price as it was short notice. Will not use you again and would not recommend

28 March 2026
Rated 4 out of 5 stars

Skip arrived on the day it was supposed…

Skip arrived on the day it was supposed to and collected on correct day. Only downside was the phone number provided links through to parent company and if ordered online have to be transferred to them if you have any queries. Otherwise good service

31 March 2026

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