Stephens Wilmot Solicitors Reviews 

358
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, professional, and prompt in answering any questions that arise. People note that the dedicated team keeps them well informed throughout the entire buying and selling process, ensuring a remarkably smooth, stress-free, and straightforward journey from start to finish. However, some customers also noted issues with communication delays, poor organization, and unexpected setbacks. Some reviewers were not happy with having to constantly chase for updates, receiving sparse replies, or experiencing exceptionally slow progress on their legal cases.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Reviewers highlight positive aspects of service, noting that the team is professional, responsive, and makes... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are professional,... See more

Response time

Users describe positive interactions with response times, frequently highlighting swift and professional... See more

User experience

People report positive experiences with user_experience, highlighting a smooth and stress-free process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emma and Elise at Stephen Wilmot was a dream to work with during our house sale. She was proactive, kept us in the loop, and answered us right away every time. Nothing slipped through the cracks — she... See more

Rated 5 out of 5 stars

The firm has been nothing short of excellent while we have been going though the process of purchasing my first home. Abigail has always answered any questions I have had in a quick and confident mann... See more

Company replied

Rated 5 out of 5 stars

An excellent service from start to finish . Made both the buying and selling process less stressful by keeping us up to date at each step. A truly professional service and a special thanks to our c... See more

Company replied

Rated 5 out of 5 stars

Emma and Elise are brilliant! We couldn’t have asked for an easier process with their support. As first time buyers, our journey was not straight forward on other properties but by finding Emma and El... See more

Company replied


Company details

  1. Legal Services

Written by the company

Stephens Wilmot Solicitors is a leading law firm based in South Wales. We are at the forefront of technological change in the marketplace helping to bring solicitors and clients together in a way that is fit for the 21st century. Our 'client first' mentality is at the heart of everything that we do. As a result we’ve created a service that makes the complicated seem simple and demystifies the legal process.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

358 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(358)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

Aimee Wright was absolutely incredible…

Aimee Wright was absolutely incredible throughout my conveyancing process. Her communication was excellent — clear, prompt, and always easy to understand. She made what could have been a stressful experience feel simple and straightforward. Incredibly efficient, professional, and approachable — I couldn’t recommend Aimee highly enough for anyone needing a reliable solicitor for conveyancing.

30 October 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Stephens Wilmot Solicitors made the…

Stephens Wilmot Solicitors made the legal process straightforward and stress-free. The team kept me informed every step of the way and were always quick to respond.

1 October 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Exceptional Service and Communication

I’ve had such a positive experience with Stephens Wilmot. They’ve made the whole process feel smooth and stress-free, always taking the time to explain everything clearly so I fully understand each step. Their communication has been excellent — they’re always quick to respond, happy to talk things through, and genuinely care about making the process easy. I’d highly recommend them to anyone looking for professional and approachable solicitors.

15 October 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with this practice. They exceeded my expectations. Smooth transaction, very responsive, thorough and super reasonable. Would definitely recommend and will use again if the need arises.

13 October 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 4 out of 5 stars

What impressed me the most was how…

What impressed me the most was how Caroline always explained things to me if I asked so I fully understood what was happening at each stage of my sale and purchase. It was great to have the same person in my case Caroline Facey to manage my account. I was very happy with my experience

9 October 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Aimee was recommended to us to help…

Aimee was recommended to us to help with purchasing our first home and we are so glad we decided to go with her through Stephen’s wilmot.

Aimee is extremely efficient and contactable. The process was quick and stress free. We would definitely recommend Aimee.

30 September 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Cheryl and Tracy are superb

Cheryl and Tracy are superb, we have never experienced such a smooth conveyancing process, they were so efficient with excellent communication.
Highly recommended.

26 September 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Great Experience for a First Time Buyer

I recently purchased my first home and had the pleasure of having Cheryl as my conveyancer.
As a first-time buyer, I knew nothing about the process and was quite nervous at the start, but Cheryl made everything so simple and straightforward.
She was always so helpful, patient, and accommodating, taking the time to explain things clearly and guide me through each step.
What could have been a stressful experience ended up feeling smooth and manageable thanks to her support.
I couldn’t have asked for a better service — truly positive all around.
I’d highly recommend Cheryl to anyone, especially first-time buyers.

26 September 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Great Conveyancing

Good communication ease of use. Cheryl was great

19 September 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Hassle free experience with good…

Hassle free experience with good communication from the team that I used. All completed via post and email. Emails replied to with in a good time frame and felt informed at all points.

I would use them again for future sales.

13 September 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

I cannot believe the level of service…

I cannot believe the level of service and communication we received from Emma and Elise, they have been absolutely fantastic from beginning to end.

Removed a lot of the stress, from one of life's most stressful events!

12 September 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

I can’t thank Cheryl enough for all her…

I can’t thank Cheryl enough for all her help in getting my house completion over the line. She was professional, thorough, and always kept me updated, but what really stood out was her patience and genuine care throughout the whole process. Buying a home can be stressful, but Cheryl made it feel manageable and gave me complete confidence that everything was being handled properly.

If you’re looking for a solicitor who combines expertise with real dedication to her clients, I couldn’t recommend Cheryl more highly. She made such an important milestone in my life a smooth and positive experience. (Also shout out to Tracey too, she was great too!)

29 August 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Selling/buying a house? First class service!

Selling my late parents house - which was not straightforward. Excellent advice and help from Cheryl Head and Tracey. Cannot fault the customer care from both these ladies at such a difficult time.
I cannot praise them enough. An asset to your team.

22 August 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Great solicitors

We are absolutely delighted that everything has been finalized, and we truly appreciate all the effort and dedication Tracey have put into making this process as smooth and stress-free as possible for us.
It has been a pleasure working with Tracey, and we would not hesitate to recommend your services to others.

31 July 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Cheryl and Tracy were amazing with our house purchase

Cheryl and Tracy were amazing with our house purchase.
They made the process as smooth and efficient as possible, would highly recommend them both.
Thank you for all your help and hard work.

23 July 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Sale of propertyExcellent support and guidance through…

Excellent support and guidance through the whole sale process. Great literature pack at the start to explain everything in easy to follow format. Excellent feedback at each stage so e were always in the picture. Thoroughly professional throughout. We have now gone through six house purchases/sales over the years and this was by far the easiest/least stressful one ever. Thoroughly recommend Stephens Wilmot.

1 August 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Good all round service would recommend

Good all round service would recommend

11 August 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Conveyancing

Exceptional performance by SW Solicitors. Friendly approach, excellent communication with us, responding to queries on the day and even out of hours. Exceeded expectations, our solicitors are a credit to the company.

6 August 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

All my enquries were dealt with…

All my enquries were dealt with promptly with regular updates throughout. Be part of a winning team and know when holdups occur it's won't be at your end. Another thing I loved was the hold music. If you like jazz with a funk infusion or funk with a jazz infusion you'll be almost upset when they pick up.

4 August 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Our experience with these solicitors…

Our experience with these solicitors was absolutely brilliant — zero complaints. Everything was handled with a polished and transparent process, and communication at every step was exceptionally clear. The response time was as close to real-time as possible, which made the whole experience smooth and reassuring.

Compared to the solicitors representing the other side of the deal, ours were simply outstanding — easily a 6 out of 5.

25 July 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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