Statista is an awesome research tool. It is not an excuse to not collect your own data but it can provide useful direction on how to go about collecting your own data to test assumptions. Market share... See more
Company replied
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Like others, we didn't understand fully the message that the billing is for the whole year at once. They quote a number per month which is redundant as you can't pay by month. As much as they say it i... See more
Company replied
I used to buy an annual plan in last year and it supposed to be ended in this June, but Statista automatically charged me $59 monthly after the annual plan end. And the worst thing is, I CANNOT MANU... See more
Company replied
Be careful! Watch out! Signed up for a month and they flipped it to a year contract and then excused their actions by pointing to small lettering. Dishonest, fraudulent. When I didn't use their w... See more
Company replied
Company details
Written by the company
The data powerhouse was founded in Germany in 2007 and has about 1,000 employees at twelve office locations on four continents. Statista is a leading business intelligence portal which conducts international market and consumer studies as well as surveys and provides data on 80,000 topics from 170 different industries. The business model "data as a service" is unique with no direct competitors in the market.
Contact info
Johannes-Brahms-Platz 1, 20355, Hamburg, Germany
- +49 (0)40 284841-0
- eu.support@statista.com
- statista.com
1.9
Poor
294 reviews
Replied to 70% of negative reviews
Typically replies within 1 month
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Scam.
Scam.
Paid account doesn't give access to almost anything. For any report, you need to pay additional costs, but you would see this only after buying the paid account.
And it's impossible to close the subscription. They just ignore the cancelation requests and send new bills.
8 March 2024
Unprompted review
Reply from Statista
Hi,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
You can see what is included in each of our accounts using the following link: https://www.statista.com/accounts/pa#accountOverview__table.
Our customer service team is also always available to answer any questions on what is included and isn't included with a particular account.
We apologise for the inconvenience caused. If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Kind regards,
Your Statista Team
They arm-twist you to renew the…
They arm-twist you to renew the contract
We have a full corporate account (3 seats). they would auto-renew the annual contract without any intimation, without letting u make a decision before the renewal. this is partially because they know their database doesn't have an edge compared to other research resources out there.
6 March 2024
Unprompted review
Reply from Statista
Hi Harsh,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
We have been in discussion with you via email and we hope that you are satisfied with our response.
If you would like to discuss your case further, please contact us at account-management@statista.com.
Kind regards,
Your Statista Team
Lack of data sources
It is funny how they charge $495 for a report and when you check it, you'll notice they don't even provide the data sources. If the data source comes from a Statista statistic they will provide the exact Statista URL (to increase website traffic). But for other sources like Gartner, Census, etc, they won't provide any source URL. They'll just mention the source name.
9 February 2024
Unprompted review
Reply from Statista
Hi Petru,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Please kindly note that Statista provides source information for all of our data - in our reports, underneath the charts we provide the full source information, and the Statista URL can be found by clicking "Read More". If any of our reports do not contain a link to the source, please contact us, and we will be able to investigate further and assist you with locating the link.
If you would like to discuss this further or require any assistance, please contact us at account-management@statista.com.
Best regards,
Statista
Helped me swiftly to reimburse my money…
Helped me swiftly to reimburse my money and was transparent and forthcoming in comms.,
25 January 2024
Unprompted review
Reply from Statista
Hi Nicholas,
Thank you for your feedback. We're glad to hear about your positive experience with Statista
Our aim is to provide the very best service and we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Customer service for Statista does not…
Customer service for Statista does not exist. Can’t get ahold of anyone by phone or by email.
Makes it all not worth it
1 January 2024
Unprompted review
Reply from Statista
Hi Mia,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
We apologise that you were not able to get a hold of us. Please contact us directly at account-management@statista.com, and we'll be happy to help.
Many thanks and kind regards,
Your Statista Team
Explained very well ,good communication
5 December 2023
Unprompted review
Reply from Statista
Hi Dean,
Thank you for your feedback. We're glad to hear about your positive experience with Statista and your satisfaction with how we communicate.
Our aim is to provide the very best service and we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Statista
SCUM BE CAEFUL!!!
SCUM BE CAEFUL!!!
This is a SCUM company. I ordered monthly subscription for 149$ and the immediately charge me for full year 1788.00$. After I contact manager they refuse to return 11 month payment. And she said that annual charge was mentioned on web site with the small font....
Will never buy nothing
Not serious
8 January 2024
Unprompted review
Reply from Statista
Hi Andrei,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Prior to purchase and throughout the Starter Account registration process it is made clear that the account is billed annually for a 12-month subscription period and that payment for the entire duration will take place at the beginning of the subscription - this was communicated to you in detail, including excerpts from the Terms and Conditions, Product Description, and checkout page. all of which provide clear information regarding the full 12 months of the subscription fee being billed at the beginning of the subscription period.
Please kindly note that the Statista products are strictly for business-to-business use, and we ask our clients to confirm that they are ordering the product for company or business use prior to submitting the payment details.
If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Statista
$1,788.00 Mistake.
Update: Statista refunded me 11 months worth of my money. Better than nothing.
I accidentally created a business account and got charged $1,788.00. I thought I was signing up for a middle tier account billed monthly. Nope. I realized my mistake moments after creating the account. I am not a business. I thought I was simply upgrading to access more data that was behind a paywall.
So not only did I open an account I'm technically ineligible for based on their guidelines and account requirements, but they will not respond to me across any channel. Phone lines, Accounts Receivable Department, eForm, Account Management @ statista…I highly doubt they'll do anything to refund me my money. $1,788.00 is an astronomical amount of money to me and pennies to them.
AVOID THIS COMPANY AT ALL COSTS. If they ever do the right thing, I will make an update to this post. Currently I'm now trying to reorganize my budget because of Statista's deceptive pricing model.
3 January 2024
Unprompted review
Reply from Statista
Hi Matt,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Prior to purchase and throughout the Starter Account registration process it is made clear that the account is billed annually for a 12-month subscription period and that payment for the entire duration will take place at the beginning of the subscription. It is also outlined in our T&Cs and Refund Policy that we do not offer a refund on the account once it has been used.
Please kindly note that the Statista products are for business-to-business use and we ask our clients to confirm that they are ordering the product for company or business use prior to submitting the payment details.
We're glad that we were able to provide you with a resolution in this case, however, we apologise for the inconvenience caused.
If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Your Statista Team
Hiding how to cancel a subscription
Shady practice on how to cancel a subscription. FAQ claims there is a way to cancel online, but there isn't. I had to search through reviews to find out that the only way folks are able to cancel is by emailing them... I'm guessing which emails to use, as even that is not provided on the site. Purposefully making it difficult to understand how one may cancel their subscription -- shady practice in my opinion.
2 January 2024
Unprompted review
Reply from Statista
Hi,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Cancellation requests can be submitted through the "My Account" section of your Statista account - As per the product description and Terms and Conditions agreed to before purchasing your account, it is stated that we require cancellation notice to be provided in writing, and these same documents also contain contact information, to which this notice can be provided.
If you would like to discuss this further or require any assistance, please contact us at account-management@statista.com.
Best regards,
Statista
Fraudulent company
Fraudulent company. They ask you to open an account to read full article. You register and provide them with your personal details for them to sell to hundreds of company and profit from your personal information after you register they say after all you need to upgrade your account and pay a ridiculous $150 just to know some basic statistics about the world just out of curiosity. How stupid is that?? And now these crocks are profiting from me without providing me what I was looking for that they said I just needed to register for that. Laws need to pass for these corrupt companies to stop committing online fraud and lie to people.
17 December 2023
Unprompted review
Reply from Statista
Hi,
Thank you for taking the time to leave us your feedback.
Please kindly note that in absolutely no circumstance has Statista ever sold user data - we strictly comply with all GDPR policy, and treat our user's data with the strictest confidence.
Statista does not provide solutions for individuals, and is strictly a business-to-business company, all of our subscriptions are designed for companies, corporations, and institutions to be able to make informed and factual decisions.
The free Basic-Account that you have signed up for provides you with access to approximately 7% of the data on the Statista platform, we are unable to provide free access to the paid statistics on our platform, due to the nature of our data partnerships. At no point during your registration process was access to premium data offered with the free basic account.
If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Your Statista Team
Amazing
Amazing, they were accommodating and got back to me immediately with a query about copyright - shout out to Suave for being so helpful and pleasant during our correspondence.
15 November 2023
Unprompted review
Reply from Statista
Hi Meg,
Thank you for your feedback. We're glad to hear about your positive experience with our support team at Statista.
It's always great to receive positive reviews of our operations staff, and we'd like to thank you for taking the time to provide this feedback. We'll pass along your feedback to Suave, and we're sure he'll be thrilled to have been able to provide such a level of service.
Our aim is to provide the very best service and we are always looking for ways to improve.
If you have any questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Statista
Customer care is non-existent
Customer care is non-existent. The platform itself is nice on the front end but the customer account view is deplorable. The prices are too high for a small business like myself.
14 November 2023
Unprompted review
Reply from Statista
Hi David,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
We believe our pricing accurately reflects the value of the premium data that is provided. Each year, Statista heavily invests in generating more high quality-data, and in maintaining our complex data partnerships – our goal is to be an all-in-one data solution for businesses and institutions
If ever unsure of what you will get from an account, our support teams are always available to help before any purchases are made.
If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Statista
copyright query answered
I had a copyright query, but my questions have been answered by Mr Slawek ‘Suave’ Lisowski
8 November 2023
Unprompted review
Reply from Statista
Hi Abdeljalil,
Thank you for your feedback. We're glad to hear about your positive experience with our support team at Statista.
It's always great to receive positive reviews of our operations staff, and we'd like to thank you for taking the time to provide this feedback.
Our aim is to provide the very best service and we are always looking for ways to improve.
If you have any questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Statista
Very helpful support from Suave.
17 October 2023
Unprompted review
Reply from Statista
Hi Sophie,
Thank you for your feedback. We're glad to hear about your positive experience with our support team at Statista.
It's always great to receive positive reviews of our operations staff, and we'd like to thank you for taking the time to provide this feedback. We'll be passing on your feedback to Suave, and we're sure he'll be thrilled that he was able to provide such a level of customer service.
Our aim is to provide the very best service and we are always looking for ways to improve.
If you have any questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Statista
Was having issue in resetting password…
Was having issue in resetting password through "Forgot Password" Option, the prompt support and specific reply from ‘Suave’, Operations Trainee was so helpful. I am very thankful to her swift reply & support.
I am working as a Business Network development Manager in ALJ motors, where we are very much interested in Automotive Market study in Saudi Arabia. Want to show my Department heads how Statista can help and be beneficial. Prompt support from ‘Suave’ helped to login On-time and explore few options. As we could not explore to required extent as with Basic account. But soon we will approach to upgrade, if i buy stakeholder's attention.
Thank you ‘Suave’.
17 October 2023
Unprompted review
Reply from Statista
Hi Shrino,
Thank you for your feedback. I'm glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
It's always great to hear such glowing reviews of our support staff, and we'd like to thank you for taking the time to provide this feedback. We'll be passing on your feedback to Suave, and we're sure he'll be thrilled that he was able to assist you with your password issues.
Our aim is to provide the very best service and we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Statista
I was struggling for searching data…
I was struggling for searching data from a range of sources for my research but however, I contacted to statista.com to access their database. Thanks a lot to Suave for helping me by providing me with details information to access the database which was so worthwhile for me.
12 October 2023
Unprompted review
Reply from Statista
Hi Sayed,
Thank you for your feedback. I'm glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
Our aim is to provide the very best service and we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Statista
If I could rate them a negative 10 I would
If I coul put a negative five I would. It's a complete scam - after subscribing for a year I tried to cancel multiple times, but still get invoices from an account manager named Jascha Schmidt, whose job it seems is to keep pushing this scam as far as they can. I will be reporting them to a BBB for fraudulent practices. Shameless scam! Do not!!!!!!! Ever!!!! Get a paid account from these scams artists. BEWARE!!!!
For a company that deals with statistics - 63% one-star ratings should mean something...
Update: Statista STILL insists that account is renewed - even AFTER sending me a confirmation email that the account is CANCELLED!
AVOID THIS SCAM.
30 August 2023
Unprompted review
Reply from Statista
Hi Marat,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Before, during, and after the process of signing up to the Starter Account, you were provided with the opportunity to view our terms and conditions, as well as the product description which clarifies our renewal and cancellation policies (Upon subscribing, a copy of the T&Cs and product description were also sent attached to your purchase confirmation).
Prior to purchase and throughout the Starter Account registration process it is made clear that the account is billed annually for a 12-month subscription period and that we require notice of cancellation to be provided in writing, 6 weeks prior to the end of the subscription period to prevent it from automatically renewing.
As we did not receive cancellation notice in advance of the renewal period, your account renewed.
UPDATE: The cancellation confirmation that you received was confirming that following the renewed period, your account would be cancelled and downgraded - this does not negate the renewal that occurred following the lack of timely cancellation notice, as per the Terms and Conditions that were agreed before purchase of your account.
We apologise for the inconvenience caused. If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Statista
I recently needed assistance with an…
I recently needed assistance with an urgent business related query.
From the moment Suave received my initial query, she communicated everything exceptionally well and liaised with other internal teams very efficiently & effectively.
A job very well done Suave and thank you for such top class customer service.
10 October 2023
Unprompted review
Reply from Statista
Hi Tim,
Thank you for your feedback. We're glad to hear about your positive experience with our support team at Statista.
It's always great to hear such glowing reviews of our support staff, and we'd like to thank you for taking the time to provide this feedback. We'll be passing on your feedback to Suave, and we're sure he'll be thrilled that he was able to provide such a level of customer service.
Our aim is to provide the very best service and we are always looking for ways to improve.
If you have any questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Statista
A complete scam company
A complete scam company, I get into this scam last year and was told after charging 500 euros at once that I could not cancel. I have tried to cancel my account MILLIONS OF TIMES this year, but all the links and buttons to cancel my subscription are fake and cannot be opened or canceled. Tried email and phone calls, no reply. This is a obvious scam, an account that cannot be unsubscribed, a vampire. The most disgusting scam and trash company ever
7 October 2022
Unprompted review
Reply from Statista
Hi Jason,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Before, during, and after the process of signing up to the Starter Account, you were provided with the opportunity to view our terms and conditions, as well as the product description which clarifies our renewal and cancellation policies (Upon subscribing, a copy of the T&Cs and product description were sent attached to your purchase confirmation).
The "Cancel" button in the account settings submits a cancellation request, and does not cancel your account.
Due to the digital nature of our products and the immediate access to our content by subscription, we cannot offer refunds after a product has been purchased or downloaded.
We apologise for the inconvenience caused. If you would like to discuss this further, please contact us at account-management@statista.com.
Best regards,
Statista
What makes Statista great is...
What makes Statista great is being able to get the reports in Excel, pdf and ppt slides of the key data
29 September 2023
Unprompted review
Reply from Statista
Hi George,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
Our aim is to provide the very best service and we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Statista
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