Moved to Starling initially for the Euro account but soon after moved all personal and business banking to Starling. App works flawlessly (although the ability to edit the list of expense categories... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As a new customer who switched from nationwide so far off to a good start with Starling bank compared to nationwide bank. Opening a bank account with Starling Bank was very easy i even opened a... See more
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I love this online bank. I like the instant notifications to my phone whenever money moves. You get a warning that a direct debit is due so you can be sure there are enough funds. Paying people is eas... See more
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I am extremely happy with the service I received from Starling Bank. Opening a bank account for my CIC was quick, straightforward, and completely hassle-free. The whole process was smooth, and I had... See more
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Company details
About Starling
Written by the company
Hello, we’re Starling. Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time.
With smart insights into your spending habits, instant payment notifications, zero fees overseas and an application that takes mere minutes, this is banking – but not as you know it.
No fuss, no fees, no waiting around – just a free, fast and straightforward bank account that puts your finances at your fingertips so you can master your money.
Contact info
5th Floor, London Fruit & Wool Exchange, Duval Square,, E1 6PW, London, United Kingdom
- starlingbank.com
4.2
Great
47K reviews
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Reply from Starling
Hi Craig,
Thanks for the 5-star review. We really appreciate the support!
Team Starling
very easy practical to use
1 July 2026
Reply from Starling
Hi Rachelle,
Thanks for the 5-star review. We're all about making banking hassle-free so to hear you're finding the app easy to use has made our day!
Happy banking,
Team Starling
Brilliant online choice!
So easy to set up. Really pleased. Easy to use. As high street banks vanish, this online account covers everything I need to do. My old bank doesn’t even exist in Scotland so this was a great alternative .
Well done Starling!
1 July 2026
Reply from Starling
Hi Deb,
Thanks for the lovely review. We're so happy to hear you're enjoying banking with us!
Happy banking,
Team Starling
Dreadful new user experience.
Dreadful. Tried to start an account. No way to speak to any human. All processes require you to remember lots of content like passwords just to make payments. Going to the website to try to find even a sales person to talk to is impossible. No chat service. When I called, I was put on hold as a new customer for 3 mins. Hung up, gave up. What a terrible first experience this is.
2 July 2026
Unprompted review
Reply from Starling
Hi there,
Thanks for taking the time to write your review.
We’re really sorry to hear about the experience you’ve had recently.
Our team are UK-based and available 24/7 over the phone or via email for customers.
Please be assured that our team will usually only put you on hold to complete our security process or to fact-check for you..
We’d love to have a chat to ensure we help. Please feel free to call us back, and our team would gladly help set your account up and guide you through the steps.
Team Starling
Reply from Starling
Hey there,
Thanks for taking the time to leave a review. Please let us know if you ever need anything.
Happy banking,
Team Starling.
The process is straightforward
The process is straightforward, professional staff answer questions quickly, and the turnaround for opening up a business account was very quick. My compliments to Starling Bank.
23 June 2026
Reply from Starling
Hi Richard,
Thanks for leaving a review. We're glad to hear that you found the process quick and straightforward.
Happy banking,
Team Starling!
Wanted proof of address for my…
Wanted proof of address for my application, so sent bank statement that met their requirements, then they refused because it did not have transaction history. Since when was that proof of address? So have closed my application.
2 July 2026
Unprompted review
Reply from Starling
Thanks for raising this with us.
We'd need a statment to show your transaction history in order to be accepted. This is because we'd need to verify the account is open and active, rather than just an inactive holding account.
To resolve this, can you please make a transaction from the account and then resubmit this document?
Team Starling
It was very easy to apply for a starling card
It was very easy to apply for a starling card questions were very easy to understand
30 June 2026
Reply from Starling
Hi Brenda,
Thanks for your wonderful review!
We're thrilled to hear you found it so easy to open an account with us! Banking doesn't need to be complicated, so hassle-free banking is what we’re aiming for!
Many thanks,
Team Starling
Reply from Starling
Hey Michelle,
Thanks for your wonderful review!
We're so happy to hear you found it quick and easy to open your account! We always strive to provide the best banking experience our customers can get, and we're pleased to see it shining through.
Welcome to the Starling family,
Team Starling
Business account easy to open and app…
Business account easy to open and app informative.
23 June 2026
Reply from Starling
Hi Fiona,
Thanks for your great review!
We're so happy to hear your Starling experience has been easy since the very beginning! It's great to know you're finding the app informative too!
Thanks again,
Team Starling
really amazing commuication
really amazing commuication, first class quality packaging too.
23 June 2026
Reply from Starling
Thanks so much Zoe.
We're happy to bring you a bank that's ready to communicate 24/7.
Team Starling
So easy to set up
30 June 2026
Reply from Starling
Hi Tracey,
Thanks for the review! We’re glad to hear the app was easy to set up.
Happy Banking,
Team Starling!
Reply from Starling
Thanks for a great review, Mark. It's amazing to hear you found the onboarding process speedy. Welcome to Starling!
After initially being quite anxious…
After initially being quite anxious about using an App to set up a bank account, it was really straightforward and easy to use.
30 June 2026
Reply from Starling
Hi Lesley,
Thanks for taking the time to leave a review. We're glad to hear you’re finding the app easy to use. Please let us know if you ever need anything.
Happy Banking,
Team Starling!
It was so very straightforward to open…
It was so very straightforward to open my account.
30 June 2026
Reply from Starling
Hi Sandra,
Thank you for the great review. We're glad to hear you found setting up the account easy.
Happy banking,
Team Starling
I was impressed by the customer service…
I was impressed by the customer service representative, they were honest, kept everything simple and were very helpful.
Thank you again for your support - here's to a being with you for a long time coming - keep this level of service up!
23 June 2026
Reply from Starling
Hi there,
Thanks for leaving a review. It's great to hear our colleague was so helpful. Our team are available 24/7, and happy to help with any questions you'd have.
Happy banking,
Team Starling
Reply from Starling
Hi there,
Thanks for the review. We're all about making banking simple, so it's great to hear the setup process was easy. If there is ever anything we can help with, our team are on hand 24/7 to help.
Welcome aboard,
Team Starling
Opening it was not complex as long as…
Opening it was not complex as long as you have everything required
30 June 2026
Reply from Starling
Hi there,
Thanks for leaving a review. We're glad to hear setting up your new account was simple!
Welcome aboard,
Team Starling
Reply from Starling
Hi there,
Thanks for taking the time to leave a review! We're glad to hear that you've been finding the app easy, as we're always working to keep managing your money simple.
Happy banking,
Team Starling
Always Great Service!
There's always someone to talk to when you need help and support.....very important in today's busy world! Highly recommend!
30 June 2026
Reply from Starling
Hi Kathy,
Thanks for the great review. We're glad to hear you're enjoying banking with us, and that our 24/7 customer service team are giving you peace of mind.
Happy banking,
Team Starling
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