Moved to Starling initially for the Euro account but soon after moved all personal and business banking to Starling. App works flawlessly (although the ability to edit the list of expense categories... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
As a new customer who switched from nationwide so far off to a good start with Starling bank compared to nationwide bank. Opening a bank account with Starling Bank was very easy i even opened a... See more
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I love this online bank. I like the instant notifications to my phone whenever money moves. You get a warning that a direct debit is due so you can be sure there are enough funds. Paying people is eas... See more
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I am extremely happy with the service I received from Starling Bank. Opening a bank account for my CIC was quick, straightforward, and completely hassle-free. The whole process was smooth, and I had... See more
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Company details
About Starling
Written by the company
Hello, we’re Starling. Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time.
With smart insights into your spending habits, instant payment notifications, zero fees overseas and an application that takes mere minutes, this is banking – but not as you know it.
No fuss, no fees, no waiting around – just a free, fast and straightforward bank account that puts your finances at your fingertips so you can master your money.
Contact info
5th Floor, London Fruit & Wool Exchange, Duval Square,, E1 6PW, London, United Kingdom
- starlingbank.com
4.2
Great
47K reviews
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Reply from Starling
Hi Rebecca,
Thanks for the review, we're so happy to hear you're enjoying the app and feel secure using it! We've got your back covered.
Team Starling
Excellent service
6 July 2026
Reply from Starling
Thank you!
Always here to provide an excellent service, appreciate the support!
Team Starling
Easy to use & easy to contact
Easy to use & easy to contact. Only thing missing is a decent savings account.
Accounting add on is too simplified to be usable at this point.
6 July 2026
Reply from Starling
Thanks for the feedback,
We're here 24/7 whenever you need us, and we're happy to here you've found it easy to reach out. We offer a few savings products and you can read more about these here: https://help.starlingbank.com/personal/topics/setting-up-an-account/what-savings-products-does-starling-offer/
If you have any feedback on the accounting tool we'd love to hear it.
Team Starling
Reply from Starling
Thanks Richard,
Great to hear you've had a awesome experience with our team!
All the best,
Team Starling
Easy set up and easy accessible for my…
Easy set up and easy accessible for my small business that iv just started looking forward to using this alpt more
26 June 2026
Reply from Starling
Hi Michelle.
We love to hear how easy our app is to use and we're so happy your starting to use it a lot more!
We're 24/7 so if you needed a hand exploring, just let us know. You can check out how to get in touch here: https://www.starlingbank.com/contact/
Happy banking,
Team Starling
ACCOUNT RESTRICTED FOR NO REASON
Restricted my account late on Friday 3rd July for no reason what so ever other than I ave transfered money to my other accounts that have MY NAME on them
Due to this, I am unable to access any money or transfer money in out out of my account. This has put my in a stressful situation because I am unable to buy shopping or travel as I do not drive.
I have called 3 times, been escalated every time for this restriction to be taken off and messaged them multiple times with next to no responses.
I understand its not customer service who can sort it so this review is aimed at the team who have done this.
Genuinely, I'd get a quicker response from my dead nan at this point.
It is absolutely disgusting to put someone in this position.
I have had this account for 5+ years and this has never happened before.
Still waiting for this to be sorted as on 17:30 6th July.
EDIT - excuses excuses, none of your staff reply on the app I've looked into it and people have been waiting 2+ weeks for theirs to be sorted. It is bang out of order
Ypu are preventing me from doing EVERYTHING
3 July 2026
Unprompted review
Reply from Starling
Hi Chloe.
We’re sorry for the frustration — we know how worrying it can be when your account doesn’t work as expected. As a regulated bank, we’re required to run checks from time to time, and this can mean placing temporary restrictions while we make sure everything’s safe and secure.
If you haven't done so already, heres how you can raise a complaint with us:https://www.starlingbank.com/how-to-complain/
Team Starling
Awful customer support
Awful customer support. I have only just started using them for my personal affairs. As part of moving things around I transferred some money from my Stocks and currency trading account. My funds were instantly frozen. I was asked to confirm who was sending me money - and the identity of a numebr of the receipts in my account. When I explained i was accused of channelling crypto and threatened that my account would be closed .. Disgusting
6 July 2026
Unprompted review
Reply from Starling
Hi Matthew,
Thank you for leaving a review.
We apologise for any frustration this has caused— we understand how concerning it can be when your account isn’t functioning as expected. As a regulated bank, we are required to do periodic checks on payments, which may result in temporary restrictions while we ensure everything is safe and secure.
Thanks again,
Team Starling
Very efficient and easy to set up
Very efficient and easy to set up. Quick account activation.
2 July 2026
Reply from Starling
Hi Kim,
Thanks so much for your wonderful review!
We're thrilled to hear that you found our setup process efficient and your account activation quick.
If you need any further assistance or have questions, don’t hesitate to reach out. We're here to help!
Team Starling
Easy to set up an online account
Easy to set up an online account
I like the spaces option
1 July 2026
Reply from Starling
Thanks for the review, Ruth,
Great to hear that setting up the account was quick and easy.
Appreciate the support,
Team Starling
So easy to sign up to
So easy to sign up to, can pick your own PIN. Only just joined but happy so far.
4 July 2026
Reply from Starling
Thanks for joining, Andrew!
Great to have you with us. We're here 24/7 if theres anything you need.
Team Starling
Instant transactions and statements
Instant transactions and statement updates. The site even reminds you where you used the card and puts in categories. I finding this card with the phone app is an excellent system for a banking experience.
27 June 2026
Reply from Starling
Thanks for sharing this, Steven,
We agree that having instant notifications and statement updates can definitely help when keeping track of your spending. It's great to hear that these features are things you're finding useful.
All the best,
Team Starling
As a new customer who switched from Nationwide Bank
As a new customer who switched from nationwide so far off to a good start with Starling bank compared to nationwide bank.
Opening a bank account with Starling Bank was very easy i even opened a savings account too. Customer service so far being fantastic and fast. Even though this an online banking Starling bank are doing really well unlike Nationwide or other retail banking.
Keep up the good work Starling bank so far I am very impressed with you.
24 June 2026
Reply from Starling
Thanks for switching over,
Happy to hear the application was swift and easy. We appreciate the kind words about the app and hope you're enjoying all the features we offer.
All the best,
Team Starling
I have found the account to be very…
I have found the account to be very useful and am delighted with the reward system
3 July 2026
Reply from Starling
Thanks, Michael,
Great to hear you're finding our services useful. We're always working to make our app suit your needs.
All the best,
Team Starling
Simple process to opening a new account.
Simple process to opening a new account with the knowledge of feeling secure.
2 July 2026
Reply from Starling
Thanks for the review,
Great to hear you found the application process swift and secure. We're happy to have you with us.
Team Starling
It took too long (18 hours) for my…
It took too long (18 hours) for my business account to be opened. After waiting for more than 12 hours, I tried monzo and it was opened within 1 hour and got my debit card the next day without asking for it
4 July 2026
Reply from Starling
Thanks for sharing this, Chris,
We work applications as quickly as possible and in most cases this is less than 24 hours. We're sorry if this is longer than expected.
Team Starling
Fast easy platform
4 July 2026
Reply from Starling
Thanks Keith,
Great to hear the apps working well for you.
Team Starling
Reply from Starling
Hi Rebecca,
Thanks for the review. We're glad to hear it was quick and easy to set up. Please let us know if you ever need anything else.
Happy banking,
Team Starling!
Reply from Starling
Hi Trevor,
Thanks for taking the time to leave a review. We are glad to hear you had an easy time setting up your account.
Happy banking,
Team Starling!
Reply from Starling
Hi there,
We're so glad to hear this. Thanks for the review. Please let us know if you ever need anything else.
Happy Banking,
Team Starling!
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