Starlight Beds Reviews 

1,616
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 338 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and comfort of the mattresses, often highlighting their great value for money. The ordering process is consistently described as easy and efficient, with many appreciating the clear communication and updates. Delivery service receives widespread praise for being fast, prompt, and often quicker than anticipated. However, some people were dissatisfied with the mattress durability, reporting issues like dipping, quick wear, and discomfort after a short period. A few other people also felt that delivery could be problematic, citing instances of missed deliveries, lost items, and poor communication regarding shipping updates.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing delight and satisfaction with their... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Quality

Users describe positive interactions with quality, with many customers expressing satisfaction with the... See more

Order

People report positive experiences with the ordering process, finding it easy and user-friendly, with many... See more

Price

Reviewers highlight positive aspects of price, consistently praising the great value and affordability of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good mattress for the price. Very comfortable. Bought the Starlight Beds Silk Alpaca Blackstar Cashmere with Rebound Wool Cotton, 1000 Pocket Spring Mattress. Easy to handle in packaging and rei... See more

Rated 5 out of 5 stars

Very happy with the mattress. Our 6 year old grandson has now slept happily throughout the night on it, and an adult friend has also slept on it for 2 nights and felt comfy on it. It's a perfect opt... See more

Rated 5 out of 5 stars

Very helpful. Had to return items and were refunded immediately even though mistake was my fault. So I reordered correct size and items sent quickly Would thoroughly recommend this company.

Company replied

Rated 5 out of 5 stars

Easy to order, great choice of mattresses at good prices. Arrived super quickly on a day I wanted delivery and very happy with quality of mattress. Highly recommend this company.

Company replied


Company details

  1. Mattress Store
  2. Bed Shop
  3. Bedding Store
  4. Bedroom Furniture Store
  5. Furniture Store

About Starlight Beds

Written by the company

Introducing! Starlight Beds™

Every mattress is made to order, by hand and delivered directly to you

  • All mattresses are manufactured in the UK
  • No retail mark-up to save you money
  • Over 25,000 customer reviews on Amazon
  • Rolled and boxed mattresses for easy carrying
  • Free UK delivery on all beds and mattresses

Starlight Beds™ saves you money and provides quality, affordable mattresses at direct from factory prices.

Our mission is to make it easy and affordable to get a great night’s sleep by offering quality mattresses at a great price.

We specialise in providing mattresses through trusted International marketplaces. This means that we can concentrate on creating high-quality mattresses with incredible value.

We provide a large range of value mattresses at a great quality. The reason we can provide affordable mattresses at a lower price than our competitors, is because we manufacture all mattresses in our production facility.

Watch our promotional video on how we produce mattresses and why we are different from other mattress companies Watch Starlight Beds Video


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,616)

324 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a pleasant company to deal with…

What a pleasant company to deal with definitely be using again very pleasant and helpful staff on the phone so nice to deal with a company that cares for customers makes a world of difference and that's how you achieve returning customers.

1 June 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi Pam,

What a lovely review, thank you! Reading feedback like this really does make our day.

We’re delighted to hear our team looked after you and that you found everyone friendly and helpful.

We genuinely believe great customer service matters, so it’s wonderful to know that came across in your experience. We look forward to helping you again in the future.

Kind regards,
Lillia

Rated 3 out of 5 stars

Ok for a child

Needed a mattress in a hurry which could be delivered quickly. The mattress arrived very quickly and was well packaged. I found it to be very soft with the springs being able to be felt and not much memory foam as a barrier. Ok for a child but not an adult.

26 May 2026
Unprompted review
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Reply from Starlight Beds

Hi Julie,

Thank you for taking the time to leave your feedback. We’re pleased to hear your mattress arrived quickly and was well packaged when you needed it in a hurry.

We’re sorry to hear the comfort wasn’t quite what you were expecting. Mattress firmness can be very subjective, and we appreciate your comments regarding the feel of the springs and memory foam. Please feel free to get in touch to raise any concern you may have and we would be happy to help!

Kind regards,
Lillia

Rated 5 out of 5 stars

Best price directly from Starlight…

Best price directly from Starlight beds. Happy with the quality of my thick foam mattress.

19 May 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Rohintion,

Thank you for your lovely feedback!

We’re delighted to hear you found us directly and got a great price.

Even better to know you’re happy with the quality of your thick foam mattress. Enjoy many comfortable nights ahead.

Kind regards,
Lillia

Rated 5 out of 5 stars

Happy customer

Easy to order. Arrived on time. Seamless transaction from start to finish!

19 May 2026
Starlight Beds logo

Reply from Starlight Beds

Hi there,

Simple, smooth, and stress-free, just how it should be. We’re delighted everything arrived on time and that the whole process was seamless from start to finish.

Thanks so much for your lovely feedback!

Kind regards,
Lillia

Rated 5 out of 5 stars

Delivered really quickly and the…

Delivered really quickly and the mattress is a beautiful quality at a good price!

17 May 2026
Starlight Beds logo

Reply from Starlight Beds

Hi there,

Thank you for the lovely review!

We’re so pleased you were impressed with the speedy delivery and that you’re happy with the quality of your mattress. Great quality at a great price is exactly what we strive for. Enjoy your new mattress

Kind regards,
Lillia

Rated 5 out of 5 stars

Great experience

Great value, ordering was easy and the mattress was delivered in 2 days. All communication was good from Starlight Beds and their delivery company. I would definitely use them again and would recommend them. Thank you for a brilliant service.

16 May 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Tracy,

Thank you so much for the wonderful feedback!

We’re delighted to hear you found the ordering process easy and that your mattress arrived within just two days.

It’s great to know the communication from both ourselves and the delivery team kept you informed every step of the way. Reviews like yours make our day, and we’re thrilled you’d recommend us and shop with us again.

Thank you for choosing Starlight Beds.

Kind regards,
Lillia

Rated 4 out of 5 stars

Mattress arrived as said

Mattress arrived as said. Quite comfy

28 March 2026
Starlight Beds logo

Reply from Starlight Beds

Hi there,

Thank you for your feedback!

We’re pleased to hear your mattress arrived as expected and that you’re finding it comfortable.

Thanks again for taking the time to share your experience.

Kind regards,
Lillia

Rated 5 out of 5 stars

What a brilliant service

What a brilliant service, rarely seen nowadays. East to navigate website. Bought narrow caravan mattress which is pretty difficult to find. Expected this to be made before shipping however it arrived 2 days later with great communication updating me regularly. Excellent quality and comfy. Highly recommend.

18 May 2026
Unprompted review
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Reply from Starlight Beds

Hi Lesley,

Thank you so much for such an amazing review. We’re thrilled you found exactly the narrow caravan mattress you needed, especially as they can be so difficult to source.

Hearing that the website was easy to use, the delivery surprised you in the best way, and the communication kept you updated throughout is exactly what we aim for. Even better that you’re finding it comfy and great quality too.

Really appreciate the recommendation, thank you again.

Kind regrads,
Lillia

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, and quality goods

14 May 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Allan,

Thank you for your feedback!

We’re really pleased you were happy with the prompt delivery and the quality of the product.

Truly appreciate your support.

Kind regards,
Lillia

Rated 5 out of 5 stars

Never had such a quick delivery

Never had such a quick delivery. The man was pleasant and very helpful. The mattress itself was in perfect condition and makes for a comfy night's sleep. Thank you

12 May 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Ruth,

This is lovely to read 😊

We’re delighted you were impressed with the speedy delivery and that our driver was so pleasant and helpful too.

Even better to hear the mattress arrived in perfect condition and is giving you a comfy night’s sleep, thank you so much for your kind feedback!

Kind regards,
Lillia

Rated 4 out of 5 stars

Delivered quickly well packaged

Delivered quickly well packaged

10 May 2026
Starlight Beds logo

Reply from Starlight Beds

Hi there,

Thank you for your feedback.

We’re pleased to hear your order arrived quickly and was well packaged. Really appreciate your support!

Kind regards,
Lillia

Rated 5 out of 5 stars

Waterproof mattress

Ordered a mattress for my disabled daughter and it was delivered the next day. Lovely quality

11 May 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Jackie,

Thank you for your lovely feedback.

We’re so pleased we could get the mattress to you so quickly for your daughter, and even happier to hear you’re pleased with the quality. Wishing her many comfortable nights.

Kind regards,
Lillia

Rated 5 out of 5 stars

Very quick and easy process and…

Very quick and easy process and delivery,

19 May 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi Christine,

This is lovely to hear. We’re so pleased the whole process was quick and easy from ordering through to delivery.

Thanks so much for your feedback!

Kind regards,
Lillia

Rated 5 out of 5 stars

Brilliant overall service

The website was so easy to navigate. Each mattress had their benefits clearly explained and was available in multiple sizes. The prices were very competitive
Delivery was faster than quoted.

14 May 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi Jenny,

Thank you so much for the lovely feedback.

We’re delighted to hear you found the website easy to use and the mattress information clear and helpful.

It’s great to know the prices were competitive and that delivery arrived even quicker than expected, thanks again for your support.

Kind regards,
Lillia

Rated 5 out of 5 stars

Perfect mattress

Perfect mattresses for my daughters, came the next day after purchasing. Fast shipping x

15 May 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi Maria,

Thank you for your lovely feedback!

We’re so pleased the mattresses were perfect for your daughters and that they arrived so quickly too. Fast next-day delivery is always a bonus.

Kind regards,
Lillia

Rated 5 out of 5 stars

It is what it says and you get what you…

It is what it says and you get what you order high quality mattresses with no messing around with value for money. Luxurious comfort that fits anyone's needs

9 May 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Mohammad,

Brilliant to hear there was no fuss, great value, and luxurious comfort. This is exactly what we aim for. We’re so pleased you’re happy with your mattress and really appreciate your fantastic feedback.

Kind regards,
Lillia

Rated 5 out of 5 stars

Second purchase

Second purchase from here in a month due to first order being so easy. Ordered a double mattress and again quality, updates and delivery were amazing 👏

15 May 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi Julie,

We love to hear that you are back again😊

Thank you so much for your continued support! It’s fantastic to know your first experience brought you back, and that once again the quality, delivery, and updates all hit the mark.

Kind regards,
Lillia

Rated 5 out of 5 stars

Amazing quality of producr and realy…

Amazing quality of producr and realy fast delivery

15 May 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi Sany,

What a fantastic review, thank you! So pleased you’re happy with the quality and impressed with the speedy delivery too.

Kind regards,
Lillia

Rated 5 out of 5 stars

Well made

Well made, very comfortable, lovely products. Thank you

5 May 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Rosalind,

Thank you so much for your lovely feedback!

We’re delighted to hear you’re happy with the comfort and quality of the products. Your kind words really mean a lot to us!

Kind regards,
Lillia

Rated 5 out of 5 stars

Good quality and great price

Good quality and great price

18 April 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Stacey,

Thank you for your feedback!

We’re so pleased to hear you’re happy with the quality and great value, that’s exactly what we aim for.

We really appreciate your support.

Kind regards,
Lillia

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