After I purchased G45 off of Starfire Direct website, I received a call from Scott Nunes promptly asking if I needed anything or if I had any questions that I needed addressed. He was very helpful in... See more
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See what reviewers are saying
We ordered a fire pit 6/24/24…..with estimated delivery in July…then they said they encountered production problems and delayed delivery till October…it is now 10/26/24 and I’ve emailed and called wit... See more
We have been thrilled with the refresh on our existing natural gas patio fire pit with a new burner ring and copper fire diamonds. We now have a beautiful, large flame and the fire diamonds are an ap... See more
Scott Nunes is amazing. He is very knowledgeable and was able to help me find a glass burner that I could retrofit into my existing enclosure. Fake logs be gone! Welcome a warm soothing green glow wit... See more
Company details
Written by the company
At Starfire Direct, we realize that having the best prices does not make you a great or successful company. Rather, it's all about the customer experience. We work hard to make sure our website is informative and as easy to use as possible. We spend as much time as necessary with each of our customers so that they can get the products that will work best for them and their budget. Our knowledgeable staff is certified and trained to provide the best advice on every product we sell. Give us a chance to earn your business and see what the Starfire Direct difference is all about!
Contact info
42168 Remington Avenue, 92590, Temecula, United States
- 866-578-8538
- info@starfiredirect.com
- starfiredirect.com
so far completely unacceptable
so far completely unacceptable. I bought and paid for an $899 firepit 20 day sago. so far the only action i have seen is the money being taken from my account. no notification of shipment, no tracking number.i emailed starfire to inquire on a status 3 days ago, no reply. soon i am going to reverse the charge and buy the item elsewhere. A little ocmmunicaion goes a long way, these guys don't get it.
23 May 2017
Unprompted review
Perfect match
Perfect match. Arrived with no damage to the glass. And very rapid delivery.
18 May 2017
Unprompted review
Was not the amount I ordered
Was not the amount I ordered. Far less, in fact.
18 May 2017
Unprompted review
Reply from Starfire Direct
Dear Shefo,
The order you placed was for a total of three pounds of fire glass. It's not uncommon for customers to overestimate exactly how one pound of glass really is. One pound of fire glass will fit easily in the palm of your hand. We want you to be satisfied with your order and experience. We will have someone from our customer service department reach out to you right away. Thank you for your business and for taking the time to leave this review.
Endless phone holds
Endless phone holds.
Promised a return tech call, waited 3 hrs, never happened.
Used firepit maybe 1.5 hours, fireglass is already losing color.
17 May 2017
Unprompted review
Reply from Starfire Direct
Jim,
I apologize that you had a negative experience. We do our best to get to all phone calls in as timely manner as possible. I will make sure that some one reaches out to you as soon as possible if they haven't already. Thank you for your business and for taking the time to write this review.
I got these to go into my garden …
I got these to go into my garden fountain. They reflect nice.I will be getting more to go into other gardens.
17 May 2017
Unprompted review
The fire glass is beautiful
The fire glass is beautiful! And the customer service is fantastic!
17 May 2017
Unprompted review
Copper fire pit is awesome
Copper fire pit is awesome. Packing was great. Superior product.
13 May 2017
Unprompted review
Wonderful quality and very quick …
Wonderful quality and very quick delivery
9 May 2017
Unprompted review
So very pleased with the items I …
So very pleased with the items I ordered and speedy delivery!! Highly recommend this company.
9 May 2017
Unprompted review
I worked with Kim who was very …
I worked with Kim who was very knowledgeable in answering my many questions! She was prompt i returning emails and assisted me in customizing a fire pit to best serve our needs.
Excellent selection of products!
7 May 2017
Unprompted review
Love the colored fireglass
Love the colored fireglass - quality product, looks nicer in person- will shop here again
6 May 2017
Unprompted review
A very good experience
A very good experience. Did some research before I ordered so had a pretty good idea of what I wanted. Spoke to Kim who was very helpful with details. Package shipped when they said it would and arrived when they said it would. Starfire Direct is a good company to work with.
5 May 2017
Unprompted review
Material arrived on time and however
Material arrived on time and however, the packaging of the product was unacceptable. A 1/3 of the rock was missing.
5 May 2017
Unprompted review
Very happy with product
Very happy with product. Shipping however took two weeks. Held up the whole job.
5 May 2017
Unprompted review
easy and perfect
4 May 2017
Unprompted review
Happy and unhappy all at once...
Placed an order for so many pounds of fire glass. It is beautiful and I love it...BUT the bag felt light so I weighed it and it was short 2 lbs. Since I'm paying per pound I would think this would be accurate. Getting a refund for the missing glass has been nearly impossible.
4 May 2017
Unprompted review
Easy shopping experience
Easy shopping experience. Item shipped quickly and was just as described. I would definitely shop with them again.
4 May 2017
Unprompted review
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