Starfire Direct Reviews 878

Very pleased with this product. The cobalt blue is a beautiful color and then to add some reflective pieces in really makes it sparkle with or without the fire lit. It also arrived very quickly!

Received gas burner kit without logs. Customer Service told me that the logs had not been manufactured yet, even though Starfire Direct's website showed the parts as being in stock. Customer Service could not give me a date when the logs would be manufactured & shipped. After I posted a review on Yelp & BBB websites Starfire's manager called me and told me the logs would be delivered the next day. I did receive them.

To be honest - I've had this for over a week and haven't opened it yet. I 'hope' everything with it is & will be fine. Only reason I didn't give 5 stars is because I had to make contact to find out if/when it was going to ship? I ordered it & then - nothing - for over a week...kinda weird. But I trust all will be good.

Good product, but very small package size.

I purchased an assortment of colors and shapes for my fathers day gift for my husband, to go with his new propane tank fire pit. He absolutely loves it, and even though we live in Texas, our back yard gets relatively cool in the evenings, and we thoroughly enjoyed watching the fire dance in the sea of reflective glass.

Love the fire glass we chose! It looks great in our fire table.

I ordered and received an air mixer for a propane fire pit. After several attempts to install using pipe dope as well and gas line tape, it was leaking a significant amount of propane. I contacted customer service on 6-10-17 and was told someone would call me the next day. I did receive e-mail stating that a file had been opened regarding this problem, but as of now have had no phone call or other communication. Therefore, I feel that it would be unfair of me to rate this experience, since it has yet to be resolved.

so far so good the product was sent quick and looks nice

Ordered 5-26-17 & still have not received order.

Fire glass is beautiful and it came in just a few days.

We absolutely love and enjoy our copper firepit with the fire glass!! It brings such ambience to our outside courtyard and is loved by all who see it!! Customer service was simply outstanding as was the delivery and we have referred your website to our friends!! Many years of enjoyment to be had! Thank you Starfire Direct!!

I could not find the product in any close retail store so I looked it up on line and found the product. I was very happy with the product and the delivery was right on time-as promised.

Love everything about this product the color the price, how it looks in the fire pit when its lit at night. My only con is shipping takes so long.

Great Prices Great Service Great Product--I love my fire glass!

Timing and delivery were just as promised. Super responsive to emails and very polite. Very satisfied with everything!

PRODUCT CAME IN RIGHT ON TIME AND IS BEAUTIFUL.

The ordering process was quick and easy. The parts arrived on time and the friepit is up and running. This is the second, but not the last, time I will use Starfire.