Starel Stones Reviews 

We had an excellent experience working with Starel throughout our refurbishment project. After visiting and comparing many stone suppliers across the UK, the stones we found at Starel were simply the most beautiful and refined of all the options we saw. The quality, consistency and elegance of the materials immediately stood out.

One detail that particularly impressed us was the subtle micro-bevel on the tiles. It is a small refinement, but it makes a remarkable difference once installed — giving the stone definition and craftsmanship. It creates a very clean, architectural finish that works beautifully in contemporary interiors while still feeling timeless.

Another major advantage of Starel is the breadth of complementary pieces available. Being able to source matching skirtings, mouldings, pencil trims and more specialised profiles such as inverse flutes from the same stone range makes an enormous difference for anyone trying to design a cohesive space. Many suppliers provide beautiful tiles but very limited detailing pieces; Starel’s range allows a project to be finished properly and with real design continuity.

The service has also been exceptional. Julia in particular deserves special mention. She consistently goes out of her way to help, find solutions and make things possible — even when requests are complicated or time-sensitive. In the middle of the inevitable stresses of a major refurbishment, she has been a calm, reassuring and highly professional person to speak to. That combination of knowledge, responsiveness and genuine kindness is rare and very much appreciated.

Overall, Starel combines outstanding materials with thoughtful detailing options and excellent customer service. For anyone looking for high-quality natural stone with the finishing pieces needed to execute a truly well-designed project, we would recommend them without hesitation.

Customer support has been fantastic. Attentive, responsive to emails and calls. Team happily take the time to guide you through decision making process. Highly recommend.

Sophie provided excellent customer service today. I’ll definitely shop again with Starel stones.
Thanks Sophie for all of your help
V

Thank you Alex, great service!
Such great response time and extremely helpful with my order!

Amazing staff at the fareham warehouse. Alex and Sophie were really helpful.

Went to fareham office and the staff there were very helpful (including Sophie and Alex) as well as the warehouse team (George, kam and Adam) highly recommend, lovely company, will be returning!!!

Visited Fareham showroom, Sophie was very helpful in selecting relevant tiles for an upcoming project. Highly recommended.

We spent two hours with Alex looking at all our choices.
She was super informative and very helpful in helping us decide what we needed for our bathroom!
Could not recommend more

Alex and Sophie were very helpful sorting out matching tiles for me.

I paid for and ordered tiles knowing there would be a lead time. However, the lead time has been extended far beyond what was originally quoted.

This is the second time I have used this company. The tiles themselves are nice, but the customer service is horrendous. You can never speak to anyone — everything is done via email, which leads to endless back-and-forth that never resolves the issue and becomes a frustrating waste of time.

For that reason, I would recommend going to Mandarin Stone instead. Spend a little more and you will get far better service. The tiles here are nice, but the customer service is honestly the worst I have ever experienced.

During the course of our project we realised that we needed a few more meters of tile to account for changes - but the tile we chose was showing as out of stock online. I called Alex and she tracked down the exact amount we needed in the warehouse and arranged for a quick delivery so that our job could progress on schedule!

Fantastic experience with Sophie picking up tiles for our new bathroom

The quality exceeded our expectations - beautiful finish and consistent coloring throughout. Highly recommend for anyone seeking professional guidance and top-notch products for their project!
Also worth to mention thst the staff was incredibly knowledgeable.

I use Starel a lot for my marble bathrooms and their range really is superb and head and shoulders above the other tile companies.

quick delivery and sizeable samples for free

We placed a large order for a renovation project we were doing. Due to a change of plans we ended up being a bit short of some of the tiles we needed. After phoning up Starel, Sophie and Kam worked hard to match the tile colours with the warehouse and get us expedited deivery to ensure that our project could remain on track. Great service and products from Starel Stones!

Alex was super helpful replied to my email almost immediately. Thanks Alex and starel Stones would buy from again

I cannot get a hold of anyone! I have emailed 2 different emails multiple times, I have rang multiples times a day and I cannot get an answer. Can someone please arrange to contact me back! The tiles were delivered but a few had a hairline crack so I need to get more delivered to finish our bathroom but no one is responding

Impossible to contact -they don't answer phones or reply to emails - even when I'm trying to do business with them

Alex and Sophie were helpful to resolve my issue with broken tiles. And they worked to replace the tiles for me, so I could complete the bathroom