Lovely marble tiles for our bathroom floor. Excellent Customer service in store and online. Alex was really helpful in arranging replacement tiles when one got damaged and we didn’t have a good match... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great experience, I ordered various samples which arrived well packaged, I also note that in some cases where the samples i ordered were not available i was provided with suitable alternatives. The cu... See more
Company replied
I Visited Fareham showroom for samples, and was assisted by a lovely young lady who was very helpful (did not get her name) stunning range of tiles. we opted for the Arebescato viola for our downstai... See more
Company replied
Starel is the UK’s finest retailer of marble tiles (amongst other things) I have been using them since the company began and they are the real deal and very competitive pricing. Julia has been superb... See more
Company replied
Company details
Written by the company
Starel Stones is a family run business specialized in manufacturing first-quality natural stone, marble mosaics, tiles and basins. With a large UK stock and factory located in the Mediterranean, we offer a wide range of natural stone colours and mosaic patterns. With high tech factory machinery, we are able to offer custom production of any size mosaics and tiles.
Contact info
7& 8 Standard Way, PO16 8XB, Fareham, United Kingdom
- 023 822 50503
- enquiries@starelstones.co.uk
- starelstones.co.uk
4.5
Excellent
852 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Such an amazing team
Such an amazing team. From initial contact with Julia over email to arrange for me to personally come down and select my tiles. Then on arrival, I was running late and the team waited for me. I was met by Sophie and she was so accommodating. She stood with me while I selected the tiles at 5.00pm on Friday. Thank you so so much Julia and Sophie. Very kind team.
27 March 2026
Unprompted review
Reply from Starel Stones
Hello Manpreet,
Thank you so much for your kind words. We’re really pleased to hear you had such a positive experience with Julia and Sophie and that everything went smoothly on the day. We appreciate you taking the time to share this.
Kind regards,
Starel Team
he was great and loads of help
he was great and loads of help, Steve is the best driver we have had :)
27 March 2026
Unprompted review
Reply from Starel Stones
Hello Urszula,
Thank you for your feedback. We’re glad to hear Steve provided great service.
Kind regards,
Starel Team
Great service by Sophie and Alex
Great service by Sophie and Alex. Beautiful marble products.
27 March 2026
Unprompted review
Reply from Starel Stones
Hello Charlotta,
Thank you for your kind feedback. We’re glad you’re happy with the marble products and service.
Kind regards,
Starel Team
Reply from Starel Stones
Hello,
Thank you for your kind review and for your continued support. We look forward to serving you again soon.
Kind regards,
Starel Team
GREAT SERVICE
Julia at Starel Stones was fantastic, great communication from start to finish and all products arrived safety!
Would recommend!
25 March 2026
Unprompted review
Reply from Starel Stones
Hello James,
Thank you for your lovely feedback. We’re delighted everything arrived safely and that you had a great experience with Julia's service.
Kind regards,
Starel Team
Julia has been extremely helpful and…
Julia has been extremely helpful and super efficient.
25 March 2026
Unprompted review
Reply from Starel Stones
Hello Concha,
Thank you for your feedback, we really appreciate it.
Kind regards,
Starel Team
Very friendly Driver very helpful
Very friendly Driver very helpful, we do recommend him 100%
25 March 2026
Unprompted review
Reply from Starel Stones
Hello,
Thank you for your kind review and for your continued support. We look forward to serving you again soon.
Kind regards,
Starel Team
Fast delivery and great products
Fast delivery and great products! Excellent service
24 March 2026
Unprompted review
Reply from Starel Stones
Hello Bradley,
Thank you for your kind words! We’re really glad you’re happy with both the products and the service.
Kind regards,
Starel Team
Over 3 monts of promises and no funds
I'm extremely disappointed with the service from starel stones. Myself order was initially promised for delivery in January, but faced multiple misleading and missed self-imposed deadlines before it finally arrived.
To make matters worse, delivery was incomplete.
I'm still missing 30 verde borders and 7 verde green corners. I have tried to resolve this multiple times, sending emails 12th and 18th, 24th of March and leaving several voicemails, bit recieved no response.
My advice: hope your order works for you, and it is actually in stock, otherwise you may ruin into the same issue I have. It is impossible to complete myself project without these parts, and total lack of communication since delivery has been unacceptable.
Since posting here I been contacted and we have moved on forward to resolve this issue. Still not there but making progress. Will have to say thank you to Alex for reaching out to help with the issue.
12 March 2026
Unprompted review
Reply from Starel Stones
Thank you for your kind review Emma!
Lovely guy
Lovely guy, didn’t have any trouble with unloading quick and easy and we got on with the driver really well
23 March 2026
Unprompted review
Reply from Starel Stones
Hello Colt,
Thank you for the great feedback! We’re glad your slab delivery went smoothly and that you had a positive experience with our driver.
Kind regards,
Starel Team
I would like to extend my sincere…
I would like to extend my sincere thanks to Alex for her outstanding support with my project. She was incredibly helpful, professional, and a pleasure to work with. I would highly recommend her.
20 February 2026
Unprompted review
Reply from Starel Stones
Hello Natalia,
Thank you so much for your kind words! We’re thrilled Alex could provide such great support and that you had a positive experience.
Kind regards,
Starel Team
Marble Shower Tiles - Fareham
Visited the showroom in Fareham and was greeted by the lovely Alex and Sophie. Some great ideas and really some of the best natural marble I’ve seen. All in stock so that’s my weekend ruined !
20 March 2026
Unprompted review
Reply from Starel Stones
Hello, thank you for visiting! We’re delighted you enjoyed the showroom and our marble selection, and that Alex and Sophie made your experience so enjoyable. Good luck with the installation!
Alex and Sophie were very helpful
Alex and Sophie were very helpful
Great service
20 March 2026
Unprompted review
Reply from Starel Stones
Hello Brad,
We are happy to hear this! Thank you for taking the time to leave a review about our team’s customer service.
Kind regards,
Starel Team
Based on the samples and service I’m buying! 5 🌟
1. Website is excellent and really easy to navigate and find what you are looking for
2. Colour representation on the website is like for like with the samples sent
3. You don’t pay for the samples and really to my mind only a nominal shipping fee
4. The samples arrived promptly via DPD which is in my experience a really good indication of customer service standards as DPD are super reliable.
5. Finally and probably most importantly, the samples are absolutely beautiful and exactly what I was looking for, so I will be ordering for our hallway project today and will mostly likely when we get around to it will use Starel for the bathroom too!
4 March 2026
Unprompted review
Reply from Starel Stones
Hello Janine,
Thank you so much for your fantastic review! We’re delighted that you found the samples, website, and delivery process so helpful, and that the samples are exactly what you were looking for. We can’t wait to assist with your hallway project and look forward to helping with your bathroom when the time comes.
Kind regards,
Starel Team
Starel Stones "Alex and Sophie" were so helpful …
Starel Stones "Alex and Sophie" were recommended by a contractor, my doubts were rapidly quashed. Helpful, Knowledgeable and Reliable. Order arrived within 2 weeks. Thanks Starel Stones 👍
11 March 2026
Unprompted review
Reply from Starel Stones
Hello Roger,
Thank you so much for your kind words! We’re thrilled to hear that Alex and Sophie were able to help and hope you’re enjoying the products. We look forward to assisting with any future projects!
Kind regards,
The Starel Team
If I could give this company zero…
If I could give this company zero stars, I would. I have tried multiple times to contact them, but the phones go unanswered and emails are only replied to when they feel like it. I have repeatedly asked for a manager (Alex or Steve) to call me back, yet this has never happened.
At this point I am completely at my wits’ end. I would strongly advise avoiding this company — there are far more professional and reliable stone suppliers out there.
17 March 2026
Unprompted review
Reply from Starel Stones
Hello Margaret,
Thank you for your feedback.
We’re sorry to hear you’re unhappy with your experience and any delays in communication. I understand a senior manager has contacted you regarding your query.
Kind regards,
Starel Team
1st time using this company after…
1st time using this company after shopping around Unmatched Stone Quality. Their slabs and tiles feature breathtaking that feel one-of-a-kin brilliant to deal. Just excellent from start to finish.
3 March 2026
Unprompted review
Reply from Starel Stones
Hello Troy,
Thank you so much for your kind review! We really enjoyed welcoming you to our slab gallery and are delighted to hear your project was completed successfully.
Kind regards,
The Starel Team
Look no further! From first contact to survey to…
From first contact to survey to installation, Starel stones were first class. I know where I will be going for all my marble needs from now on.
13 March 2026
Unprompted review
Reply from Starel Stones
Hello Paul,
Thank you for your wonderful feedback! We look forward to helping with all your future marble projects.
Kind regards,
Starel Team
Calacatta Monet Green Marble
First time we have used Starel, Absolutely no problems, quick and efficient delivery. Slabs are lovely.
13 March 2026
Unprompted review
Reply from Starel Stones
Hello Mike,
Thank you for your feedback! We’re glad everything went smoothly and that you’re happy with the slabs and delivery.
Kind regards,
Starel Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.