Staples Reviews 684

Staples lies with deceptive pricing. Online price for my specific local store was $21.89 for an item. When I go to buy it, they charged me $28.99. According to the staff, this is just what they do. They make the customer go through extra procedures just to make them honor what they offered in the first place.
Secondly, when entering the ink aisle, the store announces over their PA system to the entire store that someone is in the aisle. It is like they caught a thief and think you are a criminal.

Would leave negative stars if I could. Ordered a printer and an extended warranty on thier site. By n email stating that the printer was out of stock, and the hold on my card would be released in 1-3 days. Great, the hold was released, but they still charged me for the extended warranty, and then put another hold on my card for the cost of the printer. I immediately contacted CS to get a refund for the warranty that I cnn not use since they can’t send the printer. Got the refund for the warranty the next day, but the new $1100 hold on my card is still there, 3 weeks later. Customer service has been no help and are useless.

I visited this store: Staples, 3495 US-1 STE 34, Princeton, NJ 08540. Tried to print a tax return on copier machines from USB. Tried 2 of 3, one was busy, none would work. This had already happened a couple of months prior. None of the machines were repaired or adjusted. One machine rebooted instead of readying the USB, the other said I had insufficient funds on my Staples card. I asked a customer rep, who confirmed I had over $ 11.- on the card. I then asked her to stay, The 2nd machine also refused to read the USB (a different drive from the previous time). The rep offered to help me printing from the computer. At no time did she tell me she would charrge me more or differently from the self-service machine. I said I wanted to xerox a 2nd copy once the print was finished. She said she would print 2 copies. When done she told me shw was charging me $ 18.- for 18 pages. I said this was outrageous. She stated it was becaues it was done "behing the counter". I said the last time the same thing happened the rep had only charged me the self-service copier rate, which was obviously fair, since the self-service was note working. I asked to talk to the manager. He did less than zero to acknowledge the situation, and offered no apology, no compensation. nothing. I then contacted the national online customer service and so far thay have only sente my a survey and thanked for input, done absolutely nothing

Not the Staples on Rosecrans but the one in Mission Valley. I started going there for Amazon returns because the parking lot is so much safer. The employees are so very rude though! Last time I went I was treated poorly and cast aside for paying customers while all the while they were rudely speaking about their coworkers. I thought it must have been an off day so went again today! Different employees -same scenario! No one wanted to help and the back stabbing while slamming things around in anger was ridiculous. I’m pretty sure it’s probably just another low-paying horrible place to work but…

Shopped at Staples in Saratoga Springs NY. Dont ever go there unless you want to feel like you dont matter.

Got in line as soon as we got to the register the employee took off. We should at the register for 15 minutes waiting, the only other employee waiting on customers was the one taking Amazon returns and she finally came over and cashed us out.

My wife had a question regarding our old rewards membership and the employee couldn't be bothered, mumbled something and kept going. Now its coming back to us why we stopped shopping at Staples, and why in the last couple of years they are closing stores NEVER AGAIN!!!

I put in a order for 30 ballon’s along with 2 32inch letter E’s I told the guy I’ll b back at 3 when I walked in the door to get my picture that I had placed a order for earlier that day my ballon’s wasn’t ready I later found out that they didn’t have any black latex ballon’s and the guy that took my order ran out the door soon as he seen me coming in and told his man at the last minute while waiting for my ballon’s the other gentleman was giving me half filled ballon’s this is very unprofessional and unacceptable I told the gentleman I’m not paying for half filled ballon’s

I just went to the Staples at 2957 Festival Way in Waldorf, Md..
1st of all I asked 2 people to help me to purchase a Laptop! The older lady with the Bob hairstyle was like she doesn't know anything about the Laptops and couldn't help me. The other lady that came over said the same thing! However, she went to go and look for the Laptop I wanted. She brought out the Laptop to me in a box that was kind of flimsy! However, I thought nothing of it! I got it home and after opening the box I became soo furious 😠! There was a peice of paper in there with the words Return on it!!!! I turned it on and it has someone name John on the screen!!!! She sold me a Used Laptop!!!!! I'm soo upset 😡! I needed this Laptop for tomorrow! Now the store is closed! This Laptop going back tomorrow! Why would I pay that much money for a used Laptop?!!!!

Update: The laptop i originally tried to order did finally show as unavailable a couple days later. It had been a good deal, so I can understand it being in demand. I found a similar deal about a week later and decided to give them another chance. Thankfully, this order went though and was delivered successfully. In summary, don't always count on accurate inventory status online, and be willing to experience possible canceled orders when going after a good deal. Bumping the rating up to 3 stars from the original 1 star.
Original review:
Items show as available on website only to have orders instantly canceled because they are unavailable. Either incompetent inventory management or bait and switch maneuvering.

Every time I order copies from Staples, it is a horrible, long experience. The website never loads. I finally get to the checkout page and there is nothing in my cart. I spend most of my time waiting for it to load. It is a very long, very difficult experience, every time.

I visited the Vernon CT store on 3/6/26 about an hour before closing with unrealistic expectations (card stock, enlarged docs, color). Two lovely, professional, patient women (unfortunately didn’t catch names) walked me through what was possible given my same-day request; they were delightful, I left satisfied, thank YOU!

Tech Easy: Every time that I have an issue with my electronics that I can't figure out, these people knock it out of the park. They really know their stuff and communication with all of them have been fantastic. Today it was with Rami, Jai and Sakeeb. They all get 11/10 and that goes the same for all the others I've spoken with in the past. Thank you so much.

I have made a couple purchases from Staples. Shipments were necessary because the local is more than 100 miles away.

The antivirus software I ordered was supposed to be a download. Admittedly, when I attempted to utilize them, I had already crossed the 15-day download date.

I got no answer when I tried to reach someone via phone or email. I tried to get in touch with someone multiple times over the course of several weeks. No email or re-call.

I apologize, but when someone handles customers in this manner, it's time to find someone else.

The point of no communication, not the inability to download items, is the problem. I give the staples a black eye rating.

I am absolutely appalled by the level of rudeness and unprofessional conduct I experienced at Staples in Durham, NC — in particular from Mr. Amir Moniri. His behavior was dismissive, disrespectful, and entirely unacceptable for someone representing your company in a managerial capacity.

The interaction was so inappropriate that I was genuinely close to filing a lawsuit. No customer should ever be subjected to such degrading and hostile treatment. It is alarming that a company like Staples would place someone with such poor judgment and lack of professionalism in a position of authority.

If this is the standard of management at your Durham, NC location, it reflects extremely poorly on the company as a whole. At this rate, Staples will continue to lose customer trust and business due to failures in leadership and accountability.

This matter deserves serious attention. I expect a formal response and clear action taken to address this conduct.

Nate at the Amazon Return counter in Leominster MA was Amazing, went above and beyond to help me get me return together. I definitely appreciate him.

RAY AT STAPLES AT 14TH STREET UNION SQUARE WAS A PLEASURE. HE WAS SO PATIENT AND INFORMATIVE. EXAMPLARY YOUNG MAN. Please hire more like him.

If there was a zero I would rate them zero the customer staff is friendly however, yesterday I bought a printer and I couldn’t get it to work on my computer or cell phone. I called them up. They said it’d be 2999 for the warranty to get somebody to fix it so they gave me an 833 number and instead of $29 it was $110 so I called them up today and told them hoping they would give me the difference of like 75 or $80 which they said no and basically said it was my own fault. Spoke to a supervisor also spoke to her supervisor. I will never ever buy anything from Staples again the only reason why I didn’t go to Walmart for the printer, cause I assumed that Staples knew a lot more than Walmart did which they did it. I called them for help they wouldn’t help me nor what they give me the difference of what they quoted me and what the company charged me.

Cancelled my order for a $1000 monitor after 4 days saying they needed more information. I spent 20 minutes calling to try to figure out the issue and get the order reinstated and the agent said they couldn't verify my name, email address and phone # and that I would have to physically go to a store to place the order. I've ordered multiple times using this exact account and my the same address in the past. What kind of business are you running???

If ONLY there was ZERO rating, that's what they derserve! Their delivery is so unptofessional.

I ordered an item from Staples. First time I used them and chose them ONLY because they promissed next day delivery.
They required that I post a sign which they provide that tells the delivery driver he is released from all liability for leaving the package at my door if I am not home.
That is idiocy. By common, well known law, the delivery person is not liable for anything that happens to a package after he/she delivers it. But I filled out their form and taped it to my door.
They did not ship the item until mid day the next day, and I DID NOT RECEIVE IT OVERNIGHT as promissed.
I run a business and I needed the item to make my computer work. I could have gotten 2nd day delivery from almost any other online store.
They are either liars or simply staffed by incompetents. I will never shop there or at their retail stores again.

Based on business cards only. I have never had an issue with them, they get you your business cards for a decent price either same day or next day. Very good service for the one in Allen, TX. I ordered super late and they worked super hard to get me my order. Above and beyond. Great store great folks who actually care.