Stanton Optical - Tyler Reviews 74

Service was great. Eye exam was virtual so im not sure how I feel about that. My opinion was not alot of selections to choose from. It seemed like the all the glasses were very similar in shape but different brand, color and material frames. I didn't pick glasses up as my friend did and she didn't check them over had she done that she would have noticed one of the pearls on the left side of glasses was missing. The glasses were 200$ Milan frames. At that point I was just happy to be able to see. Case n point check glasses over before leaving to verify nothing is missing or broken.

It was quick and got my contacts before I left

I had a wonderful experience here! The staff was incredibly welcoming, and the doctor took the time to explain everything clearly during my exam. I felt like my eye health was genuinely prioritized rather than being rushed through the appointment. Professional, kind, and very thorough—I highly recommend them. It’s rare to find an eye care center that balances expertise with such a personal touch. I won't be going anywhere else for my vision needs

I like when I came in they greeted me quickly promptly. And then with my glasses they worked it out, and it was a smooth transaction, and I think the person that helped me was very nice and very helpful.. Thank you again.

Staff was friendly and didn't have to wait long.

Everything was done in a timely manner. Amy is the best!!!!

Seems to be too eager to get you in and sell services and eye glasses. The questions l had asked over phone were not answered the same as when we came in. People were polite though.

Very friendly, easy process and told you everything that you needed.

Great customer service. All employees very professional. Helped out to the fullest. Very little wait time.

All of the staff is super helpful. Kim is one of my favorite associates.!

The exam was fast! Customer service was excellent!

Bait and switch pricing. This shows I made a purchase but did not. There was a pair of glasses they told me would be donated- they said everyone makes at no cost to me.
Asked about a virtual eye exam -but I choose to see a doctor. Don’t trust the exam done -I did not make a purchase -only paid for the eye exam -i will not be returning

Everything

would suggest improving the training provided to your employees.
Last week, I visited your store to exchange my glasses, as I was still within the 30day window from the pickup date. However, Angelica informed me rather rudely that I was past the 30 days and that the only way to proceed would be through the frame warranty, which would require me to pay an additional fee of around $100. I left the store very upset.
The following day, I contacted customer service and was told that I was, in fact, still within the 30day exchange period and could return to the store. When I went back, a different employee assisted me without any issues. She simply pulled up my information and processed the exchange quickly.
This experience leads me to question what information Angelica was referencing, as it seemed she was either misinformed or unwilling to assist. She was also the employee who handled my original order and added several extras that I did not need.
Overall, this inconsistency and lack of proper guidance made for a frustrating experience.

Lenses are great, just the frame is loose and the cage was not for the kind of glasses I got

Such a nice staff

I saw the doctor through telehealth and when I went to pick up my glasses the prescriptions were wrong. I now have to go back and see someone else when it should have been done right the first time.

First time here and the wait was so long even with an appointment. I didn't know I was getting an online eye exam. That virtual doctor and the unprofessional, supposedly real doctor got it wrong too. I visited this place 4 times in 7 days. It was a horrific experience.

Fast & friendly service!

Friendly staff and customer service