Superb/first class service always from this Team ~ will do anything to please/assist! If something not right will address asap: eg I bought gorgeous coat but too big/returned. Refund immediately. Th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What great customer service! I got the wrong coat inadvertently. When I contacted Standun they immediately sent me the correct coat and also sent me a return label. Most stores would have waited... See more
Company replied
Very easy site to order on, absolutely delighted with my jacket, Size was as expected. Wrapped very well and delivered promptly. Would highly recommend and I look forward to purchasing clothes again s... See more
Company replied
Just received my 2 Irish throws and they are stunning! You can feel the quality and care that went into them. The company provided excellent service from order to delivery — friendly, professional, a... See more
Company replied
Company details
Written by the company
A wide variety of Irish & International clothing and gifts for all the family
Contact info
Spiddal, H91 YX22, Galway, Ireland
- 091553108
- standun@standun.com
- standun.com
4.6
Excellent
272 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very impressed with the dessert forks I…
Very impressed with the dessert forks I recently ordered from you.
25 August 2025
Reply from Standun
Thank you for your review, Ann! We are delighted to hear you are happy with you purchase.
Cool product
Cool product. Shipped immediately and well packaged. Couldn't ask for more!
22 August 2025
Reply from Standun
Thank you for taking the time to review us, Stuart!
Reply from Standun
Thank you for your review, Patricia! We hope to welcome you back again soon.
Reply from Standun
Thank you for your review, we hope to welcome you back soon!
Excellent service
My coat arrived really quickly , well packaged and was exactly as described
30 July 2025
Reply from Standun
Thank you so much for your kind review! We're delighted to hear your package arrived quickly, and we really appreciate your support!
Stundun/Trustpilot sent many spam emails requesting reviews
I ordered a sweater more than 2 weeks ago. It has not yet been delivered, but I get daily spam emails wanting me to rate the product and rate Standun as a business - even though it hasn't been delivered yet. Standun sends tons of spammy emails.
Update: I believe the tons of emails I received were an issue with Trustpilot, so I'm amending this review of Standun. Overall, my purchase experience with Standun was fine - other than the bombardment of email requests for reviews before the product had been delivered.
4 August 2025
Reply from Standun
Thank you for your review, and we're really sorry for the frustration caused.
We can see your order has been delivered - but we understand how annoying it must have been to get emails asking for feedback before it even arrived. We're currently looking into why these emails were sent, as this definitely isn't the experience we want anyone to have.
If you'd like to be removed from our mailing list or if there's anything else we can do, just reach out to us on email at standun@standun.com
Very happy with.my knitwear purchases…
Very happy with.my knitwear purchases all of which were beautifully crafted. Delivery time as expected.
No issues.
3 August 2025
Reply from Standun
Thank you so much for your kind words. We look forward to welcoming you back again soon!
Great experience
Their customer service is simply amazing, so accommodating. I couldn't recommend them more. Great products, I would order again any time.
11 August 2025
Reply from Standun
Thank you for your wonderful feedback! We’re delighted you had such a great experience with our team and products.
Reply from Standun
Thank you for your kind words! We look forward to welcoming you again soon.
A good experience
Standun answered my queries quickly regarding the product I wanted to purchase. My parcel arrived very well packed although took a little longer than I expected to arrive but maybe this was because of the delivery company they use. I would order from them again although I’m not keen buying online and prefer to shop myself.
22 July 2025
Reply from Standun
Thank you for taking the time to share your experience - we would be delighted to welcome you to one of our stores in Galway! In the meantime, if you ever need help ordering, please don’t hesitate to reach out to one of our team by phone or email - we’re always happy to help!
was real and got here at a good time
21 July 2025
Reply from Standun
Thank you for your review. We look forward to welcoming you back to Standún soon!
Poor customer service
I placed my order of 4 Waterford crystal glasses on 1 August 2025, it is now 11 August and i have still not received the glasses.
I have sent 2 emails requesting an update and to date had no response.
Very disappointing service.
11 August 2025
Unprompted review
Reply from Standun
Thank you for your feedback, and I’m very sorry to hear about your experience.
We received your order on Friday, August 1st, and as the following Monday was a public holiday, it was not collected by the courier until Tuesday, August 5th. It was delivered in 4 working days, on August 11th, but I’m sorry if this wasn’t communicated clearly at the time. I also understand from your messages that you had emailed for updates, and I regret that we didn’t receive all of them in our system - this is something I’m actively looking into to prevent it happening again.
I’m glad to know your Waterford glasses have now arrived, and I hope they were perfect for the wedding.
As a small business, we truly value every customer and take feedback seriously to improve our service. Órla
Disappointed
I was disappointed that a discount offered was not applied at check out.
Also the payement for the purchase went through before I had authorised same.
An item I ordered came in a different
colour than was shown.
27 July 2025
Reply from Standun
Thank you for taking the time to share your feedback. I’m very sorry again that your experience wasn’t as smooth as it should have been.
Regarding the discount, the code provided is valid on non-promotional items, but the items you chose were already reduced in our summer sale, which is why it didn’t apply at checkout. I completely understand how this could have been unclear, and I’ve passed your comments to our team so we can make this information more obvious in future.
On the payment process, your order went through using Shop Pay, which securely stores details from previous purchases (not necessarily with Standún) and can process orders without re-entering your card’s 3-digit code. This is managed by the payment provider.
Lastly, with the colour mix-up, this was due to an upload error on our website. I’ve already been in touch with you directly to offer either keeping the top you received or returning it with a prepaid label - and I’m making sure our product listings are now correct.
Thank you again for your order and for giving us the chance to address these issues. Your feedback really helps us improve both our website and our service.
Reply from Standun
We’re delighted to hear that - thank you for your order!
Exactly what I wanted!
Superb quality product. Ease of transaction. Good customer service. Ultimately good value for money. What more is there? No problems but think they would be fixed if any came up.
18 July 2025
Reply from Standun
Thank you for your wonderful feedback. We’re delighted you’re happy with your Standún experience!
Great shop. Easy to order online
The Standun website was easy to navigate and I quickly found what I was looking for. Ordering was straightforward and I got free postage as my order was over £90.
I was kept informed on the status of my order.
I would definitely shop here again and would love to visit the shop.
3 July 2025
Reply from Standun
Thank you for your kind review. We would be delighted to welcome you to one of our Standún stores some day!
Excellent quality for the price
Excellent quality for the price. Delivered in perfect condition. Thank you
7 July 2025
Reply from Standun
Thank you so much for the lovely review! We’re really glad to hear you were happy with your experience. Standún
Crystal bud vases
Lovely little vases delivered in a timely manner especially considering they were sent from Ireland. Thank you!
7 July 2025
Reply from Standun
Thank you so much for your review! Your support means the world to us, and we can't wait to welcome you back again soon!
Order was delivered quickly and was…
Order was delivered quickly and was very happy with my purchase I was also looking for children’s Aran stuff but didn’t see any on the site am I missing something
7 July 2025
Reply from Standun
Thank you so much for taking the time to review us! We have an Aran Knitwear department on our website but please reach out to our team - standun@standun.com if you need any help!
Reply from Standun
Thank you for taking the time to review us, Sue!
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