Standun Reviews 

271
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 139 reviews, reviewers overwhelmingly had a great experience with this company, frequently noting the exceptional level of service provided. Customers frequently praise the prompt shipping and careful packaging, noting that orders arrive quickly, safely, and with detailed tracking updates. Shoppers are also genuinely delighted with the stunning quality of the products, such as beautifully crafted sweaters, cozy blankets, and gorgeous home items. Some reviewers were not happy with sizing discrepancies, explaining that misleading size guides led to ordering incorrect items and incurring return costs. Others also mentioned occasional challenges regarding unexpected customs duties upon delivery or experiencing delayed communication when trying to follow up.

What people talk about most

Product

Users describe positive interactions with product, expressing deep satisfaction with items like warm coats,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting the remarkably fast... See more

Quality

Reviewers highlight positive aspects of quality, noting that items such as throws, coats, and bags are... See more

Order

Clients share positive opinions on order, highlighting that the website is user-friendly and purchases arrive... See more

Service

Customers consistently note positive experiences with service, frequently praising the speedy delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb/first class service always from this Team ~ will do anything to please/assist! If something not right will address asap: eg I bought gorgeous coat but too big/returned. Refund immediately. Th... See more

Company replied

Rated 5 out of 5 stars

What great customer service! I got the wrong coat inadvertently. When I contacted Standun they immediately sent me the correct coat and also sent me a return label. Most stores would have waited... See more

Company replied

Rated 5 out of 5 stars

Very easy site to order on, absolutely delighted with my jacket, Size was as expected. Wrapped very well and delivered promptly. Would highly recommend and I look forward to purchasing clothes again s... See more

Company replied

Rated 5 out of 5 stars

Just received my 2 Irish throws and they are stunning! You can feel the quality and care that went into them. The company provided excellent service from order to delivery — friendly, professional, a... See more

Company replied


Company details

  1. Department Store

Written by the company

A wide variety of Irish & International clothing and gifts for all the family


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

271 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(271)

132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Speedy, great customer service

I live in New Zealand, and the item I ordered from Standún was packed, shipped and delivered so quickly that it was like i hard ordered it from here. Thanks guys!

30 September 2025
Standun logo

Reply from Standun

That's great to hear - thank you for your support!

Rated 5 out of 5 stars

Excellent price.

Excellent price.
Good communication re the expected delivery.
Well packaged.

29 September 2025
Standun logo

Reply from Standun

Thank you for shopping with us, Angela!

Rated 5 out of 5 stars

Great service

Great service and very helpful and friendly company, a pleasure to deal with.

17 September 2025
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Reply from Standun

Many thanks, Pauline!

Rated 5 out of 5 stars

I was assisted by Gráinne Ní Chonghaile

I was assisted by Gráinne Ní Chonghaile who was exceptional in her communications and service. As I spend my summers on Inis Meáin, I’ve heard of the shop’s stellar reputation, but I have never popped in. After the excellent attention and help-via internet and prompt delivery-I will make a point to do more shopping with Standun’s in future visits. The quality of merchandise and goodwill extended are very much appreciated and admired. Thank you and best wishes as you exemplify the warmth of the Irish people, which is truly unmatched in other places of this world.
Vivienne Nichols
Tennessee, USA

17 September 2025
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Reply from Standun

Thank you for your kind words, Vivienne. We hope to welcome you back again soon 💚

Rated 4 out of 5 stars

happy with item purchased.

Only reason they didn't get 5 stars is the delivery time. Helpful staff that seen to the delivery issue promptly. Have any issues with purchase just contact them.

28 August 2025
Standun logo

Reply from Standun

Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear you’re happy with your purchase and that our team was able to help quickly. We completely understand your frustration with the delivery delay - unfortunately, there were some unexpected postal delays with An Post at the time. We normally see deliveries to the UK arrive within 5–10 working days, and we really appreciate your patience. Thanks again for your support! 💚

Rated 5 out of 5 stars

The raincoat is brilliant...

The raincoat is brilliant.... really happy with that. The tracking
process was confusing and needs to sorted out.

4 September 2025
Standun logo

Reply from Standun

Thank you so much for your feedback! We're thrilled to hear you’re really happy with your purchase. We appreciate you letting us know about the tracking process too; we are looking into ways to make it smoother for future orders. Thanks again for your support!

Rated 5 out of 5 stars

Fast service, excellent

I was looking for a Bride Jelly Cat and couldn't find one anywhere. Standun had one on their website, it was delivered within 24 hours of ordering. Great service.

3 September 2025
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Reply from Standun

Thank you so much for your lovely review! We’re thrilled to hear your order arrived so quickly. We really appreciate your kind words and hope you’ll shop with us again soon. 💚

Rated 5 out of 5 stars

Great customer service

Despite a slight delay, my birdy cups arrived. Expertly packaged. Excellent customer communication. Will be back.

28 August 2025
Standun logo

Reply from Standun

Thank you for your review! We hope to welcome you back again soon 💚

Rated 5 out of 5 stars

It was so easy to order what I wanted…

It was so easy to order what I wanted and it arrived in great time with no delays. The quality of the goods is excellwnt

31 August 2025
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Reply from Standun

Thank you for your kind words, Kevin. We home to welcome you back again soon!

Rated 5 out of 5 stars

No worries about silly surcharge s ect…

First time shoped from this web site no worries about silly surcharge s ect no.p&p as in england very polite company will buy again from website thanks mackintosh loverly as described 😀 thankyou again very happy

9 September 2025
Unprompted review
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Reply from Standun

Thank you for your review, Maureen! We hope to welcome you back again soon.

Rated 5 out of 5 stars

Got my delivery very speedily.

Got my delivery very speedily.
The 4yr old that the gift was for was delighted and by now I'm sure he can name all the animals on the box.

25 August 2025
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Reply from Standun

Thank you for your review, Breda!

Rated 5 out of 5 stars

Excellent service

Prompt shipping. Beautiful cape/poncho

25 August 2025
Standun logo

Reply from Standun

Thank you for taking the time to review us!

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