Standard Life Home Finance Reviews 

215
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally friendly and professional staff for providing clear communication and making the entire drawdown process smooth, fast, and completely straightforward. People frequently note the excellent online service and customer support, ensuring prompt responses, quick completions, and helpful assistance without any frustrating complications or confusing jargon. Some reviewers were not happy with unexpected delays in receiving important documentation or waiting long periods for paperwork. A few people also mentioned that communication could be slow or challenging when dealing with complex cases involving specific external requirements.

What people talk about most

Staff

Reviewers express immense satisfaction with the staff, frequently highlighting the professional, efficient,... See more

Service

Reviewers highlight positive aspects of service, frequently praising prompt responses, helpful staff, and... See more

Response time

People report positive experiences with response time, frequently praising the prompt communication,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting polite and helpful... See more

User experience

Consumers find user experience to be characterized by high satisfaction, with reviewers highlighting that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top Marks! I have only praise for the service given by SLHF staff. It is quick and efficient and, I need hardly say, totally professional. Most recently my drawdown request was handled by Sam Carroll.... See more

Rated 5 out of 5 stars

Excellent & Prompt service once we contacted them requesting a drawdown. The online process was quick & easy to use the money was in our account within a fortnight. Sam Carroll was our contact who h... See more

Rated 5 out of 5 stars

We applied for a further Equity Release drawdown and the staff were very efficient and the money reached our bank in record time...well done! Special thanks to Sam Carroll - who kept us informed and... See more

Rated 5 out of 5 stars

I had a terrific response from SLHF I was asking for a drawdown from my facility. They could not have been more helpful. We used an Email based system called Docusign and it worked so well we were abl... See more


Company details

  1. Mortgage Broker

Written by the company

Standard Life Home Finance provides a range of lifetime mortgages designed to help transform your retirement. If you’re exploring the opportunities that equity release could offer you, the team at Standard Life Home Finance are ready to offer a helping hand. A lifetime mortgage is a loan secured against your home . Equity release will reduce the value of your estate and may affect your entitlement to means tested benefits. Standard Life Home Finance Limited. Registered in England No 13352642. Registered Office: Baines House, Midgery Court, Pittman Way, Fulwood, Preston PR2 9ZH. www.standardlifehomefinance.co.uk Tel: 0800 1884815. Standard Life Home Finance Limited is authorised and regulated by the Financial Conduct Authority. Standard Life Home Finance Limited uses the Standard Life brand under licence.


Contact info

4.8

Excellent

TrustScore 5 out of 5

215 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(215)

110 reviews in the last 12 months

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Rated 5 out of 5 stars

I was very impressed with the way Sam…

I was very impressed with the way Sam Caroll dealt with my request for a drawdown! She explained everything I needed to know about the process, and I received the money in my account within 3 weeks!

7 July 2025
Unprompted review
Standard Life Home Finance logo

Reply from Standard Life Home Finance

Hi. We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 star review.

Rated 5 out of 5 stars

Telephone chap was very pleasant and…

Telephone chap was very pleasant and professional.

Very happy with you guys all around 👍

5 July 2025
Unprompted review
Standard Life Home Finance logo

Reply from Standard Life Home Finance

Hi. We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 star review.

Rated 5 out of 5 stars

Emma is my new point of contact

Emma is my new point of contact, she had been excellent, clear and relatable.
My dealings with SLMH team has been very good except for a few hiccups which has now been resolved

4 July 2025
Unprompted review
Standard Life Home Finance logo

Reply from Standard Life Home Finance

Hi. We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 star review.

Rated 5 out of 5 stars

Very efficient experience

Steve Francis very efficiently dealt with our application for Equity Release to assist one of our children as a first-time buyer. Everything was very clearly explained and he answered any questions we had promptly.

24 June 2025
Unprompted review
Standard Life Home Finance logo

Reply from Standard Life Home Finance

Hi. We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 star review.

Rated 5 out of 5 stars

Helpful conversation

Asif was clear and courteous throughout the conversation. All questions were fully answered.

26 June 2025
Unprompted review
Standard Life Home Finance logo

Reply from Standard Life Home Finance

Hi. We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 star review.

Rated 5 out of 5 stars

Clarity and competency of service made…

Clarity and competency of service made our experience a pleasure.

26 June 2025
Unprompted review
Standard Life Home Finance logo

Reply from Standard Life Home Finance

Hi John. We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 star review.

Rated 5 out of 5 stars

Aside was extremely helpful and dealt…

Aside was extremely helpful and dealt with query very professionally.

25 June 2025
Unprompted review
Standard Life Home Finance logo

Reply from Standard Life Home Finance

Hi Mrs Moore. We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 star review.

Rated 5 out of 5 stars

Plans have been innovative encouraging…

Plans have been innovative encouraging other lenders to look at interest payments with reduced rates. Vikki has always been keen to try and assist and always advising when rate changes due. All plus points. Hopefully service levels will be retained under M2L.

17 June 2025
Unprompted review
Standard Life Home Finance logo

Reply from Standard Life Home Finance

Hi Michael. We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 star review.

Rated 5 out of 5 stars

Always Top Notch

Always excellent service from Vikki. Rings on a regular basis with information, rate changes etc., Great communication look forward to the same via M2L. All good wishes Vikki and thank you Standard Life shame to see you leave!

25 June 2025
Unprompted review
Standard Life Home Finance logo

Reply from Standard Life Home Finance

Hi Diane. We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 star review.

Rated 5 out of 5 stars

Brilliant working team!!

It's a shame that the Standard Life name is going to disappear from the market. However, I’m glad to know that both Isaac and Vicki will be transferred back to M2L, as they have been invaluable to me. Whenever I need something done, they are always prompt and efficient. They are a great team to work with!

25 June 2025
Unprompted review
Standard Life Home Finance logo

Reply from Standard Life Home Finance

Hi Susan. We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 star review.

Rated 5 out of 5 stars

The most pro-active BDM amongst my…

The most pro-active BDM amongst my contacts! Vicki Leigh always contacts me regularly to see how business is, updates on any illustrations, product updates etc. Always helpful and responsive and makes a real difference to my business.

25 June 2025
Unprompted review
Standard Life Home Finance logo

Reply from Standard Life Home Finance

Hi John. We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 star review.

Rated 5 out of 5 stars

Helpful Support Team

Vicki Leigh - our contact at SLHF has been very helpful and pro active with our cases to date.

25 June 2025
Unprompted review
Standard Life Home Finance logo

Reply from Standard Life Home Finance

Hi Simon. We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 star review.

Rated 5 out of 5 stars

Vicki my BDM is continually keeping me…

Vicki my BDM is continually keeping me updated on what is going on in the market, with rates and checking to see if she can assist in any way.

13 June 2025
Unprompted review
Standard Life Home Finance logo

Reply from Standard Life Home Finance

Hi Mr Goodley. We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 star review.

Rated 5 out of 5 stars

Fantastic service

Vicki Leigh is always proactive at keeping me informed of rate changes and updates and keeps in regular touch. Personal service always received.

16 June 2025
Unprompted review
Standard Life Home Finance logo

Reply from Standard Life Home Finance

Hi Sharon. We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 star review.

Rated 5 out of 5 stars

Vicki Leigh TBDM Standard Life Home Finance Ltd…

My telephone BDM Vicki Leigh is always proactive and rings me personally to advise of any rate movements, especially where there may be a deadline to submit an application. Also, if there are other criteria or product changes Vicki rings me personally to advise of any changes. Great service!

19 June 2025
Unprompted review
Standard Life Home Finance logo

Reply from Standard Life Home Finance

Hi Tony. We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 star review.

Rated 4 out of 5 stars

Good product features

Standard Life have always had a good range of product options and features for my clients. My TBDM Vicki is very proactive and keeps me regularly updated on any changes. I know if I have a query she is on hand and returns call promptly.

18 June 2025
Unprompted review
Standard Life Home Finance logo

Reply from Standard Life Home Finance

Hi. We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 4 star review.

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. To have a BDM as helpful and efficient as Vicki Leigh makes the process so much easier and stress free. We always as a company have fantastic feedback from our clients when dealing with Standard life as a Lender. Thank you for making my job a lot easier - keep up the good work !!

5 June 2025
Unprompted review
Standard Life Home Finance logo

Reply from Standard Life Home Finance

Hi. We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 star review.

Rated 5 out of 5 stars

We write a lot of equity release…

We write a lot of equity release business and use Standard Life at least once a month.
Having Vicki at the end of the phone is invaluable

19 June 2025
Unprompted review
Standard Life Home Finance logo

Reply from Standard Life Home Finance

Hi. We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 star review.

Rated 5 out of 5 stars

Vicki at Standard Life is so helpful

Vicki at Standard Life is so helpful. I am a Later Life broker and whatever help a need she is at the end of the phone :)

18 June 2025
Unprompted review
Standard Life Home Finance logo

Reply from Standard Life Home Finance

Hi Rachel Gill. We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 star review.

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