SS20 Reviews 915

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Needed new cap straps for an otherwise perfectly good pair of Burton Cartels. SS20 were the only place I could find in the UK that stocked these as spares. Ordering was simple and well integrated wi... See more

Rated 5 out of 5 stars

After I'd placed an order online I decided to visit the store to understand if I had purchased the correct snowboard. Received great advice whilst in the store which helped me correct my purchase and... See more

Rated 5 out of 5 stars

Excellent price, great product, amazing communication & professional business. Would have been nice to be able to track package by courier as opposed to Royal Mail so that I could arrange for package... See more

Rated 5 out of 5 stars

After finding a broken binding strap on my snowboard two days before a ski holiday, I ordered the part with next day delivery. It was delivered as promised using DPD who give you a 1 hour delivery... See more

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4.9

Excellent

TrustScore 5 out of 5

915 reviews

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4.9

All reviews

(915)

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Rated 5 out of 5 stars

Brilliant

After finding a broken binding strap on my snowboard two days before a ski holiday, I ordered the part with next day delivery. It was delivered as promised using DPD who give you a 1 hour delivery window. DPD are the best courier company.

I left on holiday knowing all was in order and I didn't have the worry of trying to find parts in the French Alps. Previously I needed to buy a whole new set of bindings as no parts were available.

Fantastic service.

26 January 2015
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent product but unfortunately didn't fit. Rang to ask if they had different size and ask returns policy. Really friendly and helpful. Refund issued no problem.

24 January 2015
Unprompted review
Rated 5 out of 5 stars

ThrityTwo Snowboard Boots

Speedy delivery, and arrived in good condition. Boots are warm and comfy (without being too flexy) and perfect for my 8 hour shifts of teaching!

22 January 2015
Unprompted review
Rated 5 out of 5 stars

Converse skate shoes

Although the wrong colour were originally delivered, SS20 despatched the correct colour for delivery next day and also provided a postage paid bag for me to return the wrong ones.

Excellent customer service, many thanks

22 January 2015
Unprompted review
Rated 3 out of 5 stars

Delivery not completely as advertised.

Firstly, a refund was issued without argument, although it was dissapointing to have to cancel the order.

The item I wanted was for a very last minute birthday gift that had to be posted. Placed my order and paid extra for express shipping, which I assumed would be Monday delivery. Then got a text to say the delivery would be on Tuesday (too late for me to post and it arrive on time). Phoned to query, their courier doesn't pick up on Saturdays. Left me with no choice but to cancel.

20 January 2015
Unprompted review
Rated 5 out of 5 stars

Glove purchase

I paid for the faster postage and they arrived really quickly. Emails kept me informed. Good service. Thanks

16 January 2015
Unprompted review
Rated 5 out of 5 stars

Simple shopping experience for hard to find item

Needed new cap straps for an otherwise perfectly good pair of Burton Cartels. SS20 were the only place I could find in the UK that stocked these as spares. Ordering was simple and well integrated with PayPal - no messing about with website registrations they just used the details PayPal already held. Goods arrived promptly, were in mint condition and were well packed.

15 January 2015
Unprompted review
Rated 5 out of 5 stars

Great service

got some new snowboard trousers from ss29, great service and quick delivery

11 January 2015
Unprompted review
Rated 5 out of 5 stars

Excellent

Great pricing and super fast delivery - will use them again.

10 January 2015
Unprompted review
Rated 5 out of 5 stars

The Smoothest of Operators!

Must say through a couple of orders (for my son) with SS20, I've found their online store is one of the easiest to use, from the beginning to the end of the ordering process, and the goods arrived in the way they're expected to arrive.
Whole-heartedly recommended!

10 January 2015
Unprompted review

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