Needed new cap straps for an otherwise perfectly good pair of Burton Cartels. SS20 were the only place I could find in the UK that stocked these as spares. Ordering was simple and well integrated wi... See more
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See what reviewers are saying
After I'd placed an order online I decided to visit the store to understand if I had purchased the correct snowboard. Received great advice whilst in the store which helped me correct my purchase and... See more
Excellent price, great product, amazing communication & professional business. Would have been nice to be able to track package by courier as opposed to Royal Mail so that I could arrange for package... See more
After finding a broken binding strap on my snowboard two days before a ski holiday, I ordered the part with next day delivery. It was delivered as promised using DPD who give you a 1 hour delivery... See more
4.9
Excellent
915 reviews
No history of asking for reviews
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Returns
Great service, quick delivery. However having to pay to return goods is not so good. Why would you buy online if when you try it on and it doesn't fit, you have to pay to return it. Which is a ballache.
11 August 2015
Unprompted review
Fast and efficient
Ordered trainers, came within a couple of days and have no issues with the quality of them. Would have no problems using ss20 again.
11 August 2015
Unprompted review
TopNotch
Easy to order and quick postage would deal again for sure, one happy customer :)
11 August 2015
Unprompted review
Poor experience, late delivery and incorrect size....
I have used SS20 previously and was happy with the service. I required a pair of shorts in a short time frame as i was due to go on vacation in 3 days. I happily paid extra for express delivery. 3 days later and no delivery so frustratingly had to buy shorts on the high street. Now i have arrived back from holiday and the shorts did eventually arrive, they are the incorrect size, so i will now have to use my time to send back the items, and i all have gained is frustration and lost time i will never recover.
9 August 2015
Unprompted review
Reply from SS20
Hi Matt,
I'm really sorry to hear you have had this bad experience with us. I can see that we have made a mistake in the method that we sent the item, and also the size of the item. Please return the item to us and we will issue you a full refund plus the additional postage cost that you have incurred. Regards, SS20.
absolutely shocking
Dodgy firm wouldnt buy from here if it was the last company on earth
Was told my rrainer had been posted but with proof of delivering eveb though I didnt receive them DODGY
8 August 2015
Unprompted review
Order still hasn't arrived
Placed an order with the store on the 28th of July and received an email confirming it had been dispatched later that day. My order still has not arrived nearly 2 weeks later. I have tried to make contact with the store via email , Responses have been very slow, roughly one every 30 hours or so, and they have not been helpful in any way. I will not be ordering from this store again anytime soon
8 August 2015
Unprompted review
Reply from SS20
Hello, As mentioned in my email reply this morning this order must have been lost in the post and a full refund has been issued. Please accept our apologies for any delay in responding to your emails. Regards,
Good item, good customer support
Good customer support when Paypal e-cheque thing ended up taking 10 days to clear. Wouldn't advise this method of payment.
7 August 2015
Unprompted review
Brilliant service
Query was dealt with immediately & offered a good deal on item I wanted. Arrived 2 days later. Cant fault them.
5 August 2015
Unprompted review
Great service!
SS20 stock good clothes and the service is always great.
1 August 2015
Unprompted review
Polar hat
Excellent service, delivery and product!! Will definitely recommend and use again!
27 July 2015
Unprompted review
Excellent skater shop
Bought some adidas x palace , slight issue but resolved amicably , brilliant service, will definately use again
13 June 2015
Unprompted review
Great! I'd use them again.
Firstly they had exactly what I wanted in stock when other major suppliers were Out of Stock frequently. My order was processed and sent really quickly, and made it to where I was in the French Alps without any problems at all. Exactly what you want really!
25 April 2015
Unprompted review
return
Bought kids pants,to small. Returned them no problem. Refunded fully.
Thanks
13 April 2015
Unprompted review
great, efficient!
everything arrived as it should, quickly and with no problems. Thank you
30 March 2015
Unprompted review
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