SRFax Reviews 282

Their support staff was very helpful. When I called, they immediately knew what the issue was/why my fax was failing to send. They walked me through how to fix the issue and waited on the phone line with me to ensure my fax successfully sent before ending the call. Would highly recommend!

I suddenly went over my plan allotment and I called and spoke to Trish. It was a little bit of a wait which I never mind working in CS, but she apologized which was sweet and so not necessary. She was so great and a breath of fresh air at the end of my day. She made the process easy and upgraded my plan for me. She gave me pointers and a lot of useful info for my plan. If she were my employee I'd give her a raise for her positivity alone, but all the extra information was so great and I never would have known to ask about!

They answer the phone and speak english!! Very helpful and patient.

TRISH, was so helpful in setting up our new account, training and friendly service.

I called support this afternoon and after two rings a human being actually answered. The person taking the call was gentleman by the name of Tanner and he quickly diagnosed my problem and found a solution. The entire event took less than 6 minutes of my time. SRFAX has a first rate operation. With any other vender, it probably would have taken 45 minutes with 30 of those being on hold waiting for an available representative and being told ever 20 seconds or so how important my call was to the vender.

Trish was very helpful and friendly!

Tanner at SRFax was very helpful, knowledgeable and kind. My questions were answered promptly and thoroughly. Thank you for the great customer service!

Christina at SRFAX was amazing! She was incredibly supportive, knowledgeable, and kind to work with. She was able to answer all of my questions and guide me through some technical issues that I was having.

Tanner was fantastic. He took the time to walk me through everything step by step and had me up and running in no time. Thanks Tanner!

The staff offered to give me information and take me through the set up of the account. It was easy and a relief compared to other companies I have tried to get support from.

Customer service gentleman was super knowledgeable, prompt, and patient. Impossible to find customer service like this anywhere else.

Phone call was answered in a matter of minutes. Tech support was very friendly and helpful!

Trish in Customer Support was very helpful in resolving a billing issue due to my bank not processing my bill. She was also friendly and personable.

Tanner was great! He was insightful as well as professional. He helped me with all my questions so I could make an informed decision to move from monthly to an annual plan I would give him a solid TEN! oh, but you only go up to 5 stars. :D cheesy grin! He is a wonderful addition to the SRFax Team!

Rep was very helpful! He was able to help calculate if it made sense to upgrade my plan or not based on the next plan's rate increase vs page overage. I have always been happy with SRFax and this confirms it!

I've been using SRFax for the past 4 years with no issues. We were on the standard plan and due to increase, we began getting overages. I reached out to support and Tanner was very helpful. He explained all the packages and prices. The upgrade was flawless and easy. Thank you Tanner & SRFax

Trish was so helpful and patient and took care of all of my needs while on the phone.

Simple solution and customer service is great.

I'm just sorry that your satisfaction scale only goes up to five, because our experience with Tanner would have gotten a solid ten! We are extremely satisfied with SRFax in general..so much so that Tanner helped me switch our account from a monthly plan to annual. Thank you!

We have used SRFax for several years and have never had any issues. Today I called to get assistance with maintaining our users and spoke to Tanner. He was pleasant, knowledgeable and stayed on the phone so that I could get through all the changes needed. I will recommend SRFax to anyone looking for this type of service. Thank you Tanner for your great support today!