Screwfix Reviews 266

Terrible experience in the Ashington shop , went into shop to buy new bolt and keep for shed. Unsure of size and what I wanted. Spoke to duty manager , who was no help at all , after asking was told we have loads of different one just look at the computer over there. Which I did but kept requesting the wrong size. Or not the right one. The shop was empty. The time , instead of coming round and helping me select the right size. Or even getting some of the the shelves. Of I could pick the one I wanted. Duty manager should no interest of helping. As was still looking at computer another man came in and ask for toilet plunger to this he was told the same thing there is I computer over there look it up. You could tell the man had very little clue of the different ones screw fix sold. The man just left the shop. Along with myself. Customer service shocking. Duty manager showed no interest of helping customers. Out. WONT BE BACK.

Wanted to write a review as I sent my partner in a week ago to buy a kartcher pressure washer now the guy on that day said to us if u come back in a week u will get an extra 15percent off so we thought great nice of the guy to tell us (great customer service) to go in the week later for the offer which was on to be told by another guy he shouldn't of told u that (bad customer service) so because i saved money on the karcher I bought a £70 hose if i hadn't got the karcher for the reduced price id of bought my hose elsewhere so screwfix still made £40 more than they would of with the original sale so well done that man for telling customers about offers and shame on the one thay wouldnt of told us because u would not of made an extra sale so think smart sales people

WEEE recycling by Screwfix not free at all despite claims on their website. when tried to book collection of old dishwasher (having bought a like for like replacement from Screwfix), was suddenly asked to pay a £44 collection charge for a kerbside collection. Meaning am stuck with a dishwasher in a fist floor flat in central London.
Bad customer service and misleading website as had discussed recycling collection twice with R and J the day before and on the day and was told it was free and from flat directly as I had bought a like for like replacement. Turns out was wrong information as M then tried to charge the collection charge when it came to booking recycling.
Is that in line with Screwfix legal obligations under the recycling regulations?
Will think twice before using Screwfix again.

Very poor I have been on their chat for over 2 hours, they responded an hour ago but still they haven't got my invoice number up despite being given it. Very very poor customer service

Items listed in stock, placed order click and collect, collection hassle free.subject to testing when I put into service of course.

Really helped me with a return for a faulty shower door.
The shower door was 4 years old but still in warranty, and the manufacturer (Aqualux) have since gone out of business.

Screwfix honoured the warranty and provided a full refund.

They sell faulty inactive products and don't swap or return funds if you don't have an account or lost receipt of the sales even though I can prove of the sales via my bank account.
I would not recommend anyone to buy from a company denies their product sale or not taking responsibility for their faulty products.

Been using Screwfix for years but had enough of the total lack of stock they have in store nowadays. I'm also sick of having political/ideological flags and banners all over the shop when all i want from them is tools or materials. I now use ToolStation where I don't have the same issues.

9 Items Ordered - 1 delivered.
No communication - other than to say "order fulfilled". Order tracking says "Parcel delivered"
Screwfix apparently don't know where the other 8 items are.
Now have to wait 48 working hours (ie 6 days) for anything to happen.

I dont realy care how long it takes to deliver within reason.
But I do expect it to be delivered when they say it will be - particularly if you're paying extra for next day before noon.
I also understand that sometimes things go wrong - but I expect to be informed, and not have to ask the van driver where the rest of my order is !
Or indeed have to use the useless chat-bot to find out what's going on.
It rather felt like dealing with the council.
I give two stars because I did at least get 1 item - albeit useless without the rest.

⭐⭐⭐⭐⭐ Excellent Service from Sophie – Screwfix Gravesend

I just want to say a huge thank you to Sophie, the Duty Manager at Screwfix Gravesend. Even though my purchase was small, it was extremely important to me, and Sophie went above and beyond to help.

Her kindness, professionalism, and willingness to go the extra mile made such a difference. She didn’t treat it as “just another sale” – she really took the time to make sure I got exactly what I needed. It’s rare to find someone who genuinely cares that much about customers, and Sophie was simply amazing.

I left the store not only with what I needed, but also with a smile. She is a real credit to Screwfix, and I can’t thank her enough.

Screwfix Salisbury churchfields industrial estate store.

We are so happy to use this shop, the staff are amazing and always happy to help, they go out of their way to make our experience great. Always smiling and nothing is too much trouble.

I would personally like to thank Charlotte for always going that extra mile helping us find the correct product also offering a brew or a doughnut.
Once again thank you to all the staff I don’t know what we would do with out you all :)

Disappointed with Screwfix Customer Service – Let Down Twice
I’ve had poor experiences with UK, Screwfix Birmingham, Selly Oak, customer service on two separate occasions. I placed orders with next-day delivery, expecting prompt service. However, both times I received a text the next day saying the delivery was delayed, which left me no choice but to source the items elsewhere.

On top of that, there have been several occasions when I visited a Screwfix store only to find the items I needed were out of stock. It’s frustrating, especially when you rely on them for urgent jobs.

After these experiences, I started exploring other suppliers — and I was surprised to find better prices, higher-quality products, and better stock availability elsewhere. It made me realize the importance of shopping around instead of relying on just one retailer.

Screwfix seems more focused on keeping customers happy with small in-store perks like hot drinks or doughnuts, rather than fixing the real issues with stock and delivery. People should definitely consider looking around instead of feeling tied to Screwfix out of habit.

Very unhelpful and rude staff member at the pollockshaws store in glasgow refused to help me look up and get a tube of adhesive. He should be kept at the back of store as he clearly has anger issues. This is not he norm for this store and this individual let down the rest of the very helpful staff.

I bought a dewalt blower from them as in the description it said “promotion included in this item” “free dewalt impact driver” so I purchased the blower and went to claim the impact driver and it had disappeared, i asked them and they said “oh thats only for the kitted garden equipment” and refused to help me,

I eventually found out they put the promo on all the tools. saying… they are all included in the promotion but in the t&cs its only about 10 of the most expensive ones…..

The person i was on the phone admitted that she had “come across this… problem… before”

Seems like a false advertising sales tactic and you should very very carefully read anything you buy from there, ive allways used screwfix but this seems like quite a scam

Ps their price matching is no longer to (a store within 10 miles) you can now price matching against any other store in the uk as long as its a physical store…. They dont inform the stores of this policy change tho

I bought a toilet set, and the toilet started to leak on the first day after installation. I contacted Screwfix, and they asked me for some evidence. I sent the video and
photos how badly its leaki but they still ask me the same thing repeatedly. I asked them to arrange a collection, but they were still playing with me and asking for more evidence. It seems they don't want to help me at all. Customer service is absolutely useless, they are not approachable to customers at all!!!!After 3 weeks no refund or replacement!!! Avoid!!!

I would like to thank Neil who served me at the Nelson branch yesterday for being so helpful. I purchased 2 bow saw blades and was unsure how to fit them. He fit them both for me.
Thankyou so much Neil

do not pay the £10 for before 12am it will come when it comes the next day not by 12am

I used to spend a lot of money at Screwfix the staff at Salisbury branch are fantastic. The problem is that nearly everything that I need on the day is out of stock. Luckily the Toolstation across the road had everything in stock. Screwfix is losing a lot of business due to lack of items being available on the day

Hello everyone
My experience was not great-
I had No Eye contact with the person at checkout, on twice-
Was not happy mentioned it to the person, but also to the Brilliant Manager James who help load my purchases .
Who pressed that they are making changes to improve All of the outlook .

On my next visit surprisingly I was treated with the warmest smile by the same person at checkout - and that was genuine smile - I issue was dealt as James said he would follow through and he did … the difference was outstanding .

Visited Saint Neots branch helped by Spencer who was extremely helpful, professional and efficient. Great service.