spusu UK Reviews 1,337

Had a question or two which tested Ben's patience and these were dealt with very patiently and professionally. Leaving me with a clear understanding of the issues. Many thanks Ben.

Very patient .
Clear instructions.
Very impressed with the service
Thank you

I am an older customer and therefore require guidance with such things as changing provider. I therefore spoke to Julian regarding 'Porting' my number. Julian clearly explained the procedure and we arranged a porting date. This is a UK Call Centre whereas my previous provider, O2 was usually a Call Centre in the Phillapines during which time of calling I regularly struggled to understand the assistant. Having been with my previous provider for 25 years, I noted that the renewal of contracts were becoming more expensive and my coverage in Devon and Cornwall left a lot to be desired. Although these are early days, my experience with Spusa and in particular Julian have been first class. Another positive is the short time on the phone before Spusu pick up. It's a matter of seconds!

No response. I required help with Wi-Fi Calling. I have since discovered it's because their SIM isn't compatible with my phone. Due to poor signal (thus the need for Wi-Fi Calling), I couldn't call and had to email. I did so twice and they have not responded. Very poor service.

Carl was exceptionally helpful he new what he was doing and rung me back as to keep continuity, he fixed my problem of transferring my my old number from EE and I could not be happier.
Thanks.

worst mobile company i have ever dealt with.
Bought a 30day rolling contract. Other well known companies start the 30days when you activate sim. Not Spusu, they tie you into another month by stating that they will charge you pro rata 'till end of month then credit your next bill. h'mm not so 30day rolling. The reviewer who mention this was a Trotter style company is quite correct. I have, sorry had two esims one of which i simply ported to a much better company so that sorted that. The other I contacted customer services about ending the contract at the end of 30days - no response. I contacted them again and again to no avail. Finally I sent an email stating I wanted to end contract at end of month - I had a reply one day before end of month to say "sorry for late reply" (yeah, sure) contract will terminate end of month - so when they gain from 22days of no line use but fully paid then they respond. Have received a "credit note" from them but they have ignored my request for this to be returned to the account of origin. Would not ever recommend this cowboy set-up when there are so many other great mobile providers available like Lebara, GiffGaff, Smarty...
edit - i deleted this review to give Spusu a chance as maybe I was a bit annoyed at their service or lack thereof - but nope, no refund, no communication, zero customer service - avoid like the plague

Call answered quickly, very helpful agent, instructions were clear and issue resolved within 10 minutes. Very refreshing not to be sitting in a Customer Service queue!

Answered all my questions easily and was very helpful

Have a number of sims with SPUSU and i find their service to be excellent. I've called their service team a few times since I've been a customer and they always answer promptly and are very helpful.
Highly recommended.

Deals are good but once you activate the SIM. Issue after issues.
First calls are being missed just a voicemail notification.
Call quality very poor, Lots of complains since moving.but on the same phone using a Vodafone no issues reported.
Coverage by EE but network is so poor, Data connection is slow and no data shows up in places.
Better to look elsewhere if quality of service is important,

Very bad customer service they don’t care about the customer… they just ignore your so don’t buy it

Switched from EE as uses the same network and much cheaper but now regret that move. After 3 weeks I am moving elsewhere. I was unable to phone anyone unless they had previously phoned me and texts were not delivered.
Couldn't phone the help line as my phone wouldn't ring out. Emailed them and had no response.
My phone basically became useless and spusu didn't want to know.

Ridiculously good value, I moved from paying £10-15 a month with Voxi to paying £7.50 a month for 30gb data and unlimited data and texts. Runs on EE network.

The transfer to SPUSU was so easy I can’t believe I was so nervous about moving.
Having been with the same provider for over 30 years I took the plunge. Julian was great and helped make the process a doddle.
Thanks.

Instantly answered phone, account updated and queries answered within minutes. Amazing customer service.

I had an issue with my eSIM suddenly not working. However I called the Spusu helpline which was answered this morning after a couple of rings. Julien was polite and helpful and resolved my issue quickly, getting my number working again within minutes. Thank you!

We moved from EE to Spusu and could not be happier. Esim set up worked great on Iphone 15 and Pixel 10. Very fast data speeds and otherwise reliable service at unbeatable prices. Outside the EU, the data roaming prices are great. Wish I had changed a long time ago...

Very efficient and friendly service. From Alex. Thanks

Very poor signal quality – not fit for purpose in the UK
I regret ever going with spusu. I’m based in England and use their eSIM, and the signal strength has been consistently awful. Calls drop out regularly, cutting off conversations without warning, making it impossible to rely on the service.

This isn’t a one‑off issue — it happens repeatedly and has made basic communication frustrating and stressful. For a mobile provider, reliable call quality should be the bare minimum, and spusu fails badly on that front.

I would not recommend spusu to anyone in the UK considering an eSIM. Extremely disappointing.

Called for help becoming a new customer - no waiting, call handled quickly and efficiently, excellent customer service.