Placed an order with Springfields after being let down by another company and received my goods within 3 days. Great communication, service and was really happy with my goods Would definitely use a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've ordered several items from Springfields, all very reasonably priced and delivered in good time. Their customer service has been absolutely top notch when needed. Thanks guys!
Company replied
Quality through and through. Bought a Revo 7 crossbow. Absolutely lovely bit of kit. The only problem was the safety pin broke. The team went above and beyond to fix the issue. Even when EK wante... See more
Order submitted. acknowledged and payment made. After what I thought was a long lead in a parcel arrived, signed for but upon opening it was the wrong item. I contacted by email and after another dela... See more
Company replied
Company details
Written by the company
Bushcraft & Field Sports Equipment
Contact info
United Kingdom
- springfields.co.uk
3.9
Great
361 reviews
Replied to 80% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service. Will shop here again.
Bargain Item received as advertised, well packaged and arrived quickly. Can't fault the service. Will definitely use Springfields again
6 December 2022
Fast delivery and am really happy with…
Fast delivery and am really happy with this crossbow.
1 November 2022
Excellent Customer Service
Slight issue with the product but that was to do with Royal Mail and the supplier and not Kniv/Springfields. Hayley went above and beyond with excellent customer service and all is sorted. Will definitely use again and highly recommend. Thankyou guys and Merry Christmas
13 December 2022
Unprompted review
Avoid at all costs !! Refusing to refund
Avoid at all costs !!! Ordered paid received tracking , parcel even been dropped off 3 days later as they told me . Since then no update on parcel , says just Royal Mail got it , no further update nothing . Contacted Springfield been told to wait serval dates before the issue a refund or send replacement. Contacted them again and no they refuse to refund me or send replacement!!! Absolutely scamming people off. This was a present for today! They told me I should wait another 14 days , excuse me 14 days that’s an absolutely joke . And if I want to open a case on PayPal this will take 14days as well !
Absolutely shocking customer service, doesn’t take care . Stated clearly that parcel had been lost . So no present for today and out of money
MANY THANKS SPRINGFIELD
30 November 2022
Unprompted review
Mystery surprise, outstanding.
As always excellent service and a great surprise.
solid and fast delivery, what more can i say.
25 November 2022
Excellents products at a good price
Excellents products at a good price. Excellent service.
18 November 2022
Can not get better
Services,,,,,,,good
Products,,,,,,good
Honest retailer that does things right and can be trusted
27 November 2022
Really great shop with a wide variety…
Really great shop with a wide variety of things for both kids and adults. Quick delivery, great!
30 November 2022
My order arrived when promised and…
My order arrived when promised and correspondence remained throughout the delivery process
28 November 2022
Great quality product received.
Great quality product received.
Delivered next working day as requested.
Will definitely use again.
10 November 2022
Excellent quality items 👍🏻
6 December 2022
Springfield’s are very prompt answering…
Springfield’s are very prompt answering any queries I have,this particular enquiry was concerning a delivery issue caused by a courier company,after phoning Springfields customer service department the delivery was completed the next day thanks
24 November 2022
Helpful and fast response to queries
Helpful and fast response to queries. Will use again.
25 November 2022
Faster delivery perfect service…
Faster delivery perfect service resolved a little problem straight away couldn't ask for a better service thank you
5 December 2022
Great choice
Was looking for a fish filleting knife for my husband and ground this site on the search, what a fabulous shop, loads more ideas for future and the knife for his Xmas present! Will use again, easy to order and fast delivery! Thank you
4 November 2022
Satisfied customer
Great value, top quality service, very impressed with Springfield every item I've ever purchased has been perfect. Delivery has always been swift aswell.
19 November 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.