I love the fence! Works flawlessly. The only thing I'd love to see is being able to have narrower borders at times. Because of the broader warning areas I have to be a little more creative at creatin... See more
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Review summary
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This system is great for us. We have had one dog on it for almost three years now and have added a second dog. Any collar issues we have has, Spot On has helped us out in a timely manner. Currently we... See more
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We love the freedom of knowing our dog has over 2 acres-including some wooded areas-to roam, but is contained. She is still getting to know her boundaries, as it is a large area, but the system seems... See more
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This is a great product with a super support team! It was super easy to set up in our wooded 6 acre lot. We tried less expensive brands with no success as we could never get consistent service due to... See more
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Company details
Written by the company
SpotOn GPS Fence gives dogs the freedom to roam and owners the confidence that comes with truly reliable containment. Designed, engineered, and supported in the USA, SpotOn is the original GPS-powered virtual dog fence and continues to set the standard for accuracy, reliability, and performance. At the core of SpotOn is patented True Location™ GPS technology, which corrects for common GPS issues like drift and signal interference. With the launch of the new Nova Edition, that technology takes a major leap forward—leveraging best-in-class hardware, industry-leading accuracy, and all-new smart features to deliver even more consistent containment in real-world conditions, based on over 5 million hours of real-world dog movement data. Using the SpotOn app, you can create custom fences in minutes—no wires, no digging, no maintenance, and no subscription. Set boundaries as small as 1/3-acre or as vast as you need, even in remote areas with heavy tree cover. As your dog approaches a boundary, the collar delivers clear, fair alerts through tones and vibration that trigger precisely when they should. You can also track your dog’s location in real time, right from your phone. Backed by real human support, SpotOn is built for people who want dependable technology, thoughtful training support, and freedom that works in the real world.
SpotOn’s Five Star Guarantee
Try it. Love it. Or Return it.
SpotOn stands behind its products and has built our five-star guarantee so you can feel confident in your purchase and ensure it works for you.
This includes:
[90 Days Returns] The lengthiest return policy among competitors! Our goal is to give you and your dog ample time to ensure SpotOn works for you.
[Accident Forgiveness]
Dogs are dogs and accidents can happen. We offer a one-time, no-questions-asked refurbished warranty repair. If your collar falls off your dog on your property, we can help you locate it remotely. We offer a one-time refurbished replacement if it still can’t be found.
[Free Dog Training]
Trouble with training? We offer a free 30-minute virtual consultation with a SpotOn-certified trainer.
[1 Year Warranty]
Covers manufacturing defects.
[Support] SpotOn is a recognized Certified Customer Experience Provider by the Customer Service Institute of America and each representative is a Certified Customer Experience Professional. Support is available 7 days a week by phone, live web chat, email, and more.
Contact info
Manchester, United States
- 1.603.488.1504 or 1.833.952.1960 (toll free)
- support@spotonfence.com
- spotonfence.com
4.2
Great
632 reviews
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Replied to 98% of negative reviews
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Very Reliable and battery holds up…
Very Reliable and battery holds up well!
Wish you had a trade in on the new model.
12 April 2026
Reply from SpotOn Fence
Thank you for providing a review of your SpotOn collar.
I can rarely connect to the collar
I can rarely connect to the collar. Always says signal not sent, weak connection on collar, no internet connection or some other message. Would not recommend.
1 April 2026
Reply from SpotOn Fence
We are sorry to hear you are experiencing issues with Ruger's collar and would like to help resolve the issue. The message you are receiving states that your collar or phone has a weak signal and was unable to send the command. This is due to Ruger's collar current having a poor cellular signal. Power off the collar for a few minutes, then power on the unit backup and leave it outside to regain a satellite connection. This is a hard reset and will allow the collar to look for a new cell tower in the area with a better signal. You should then be able to track again. If you are having additional issues with your collar or would like to talk through the troubleshooting process, please give us a call Monday through Friday from 8 am to 5 pm EST at 603-488-1504 or email us 7 days a week at support@spotonfence.com
Goldendoodle Tested
We have a very smart Goldendoodle, and when my wife wanted to install a half-acre fenced backyard runner, I wasn’t thrilled with the idea. Instead, we decided to try the SpotOn collar, and it has worked out extremely well. Our dog trained quickly and adapted to it better than we expected. He rarely crosses the boundaries, and after three years of use, we’ve been very satisfied with the system overall.
The only challenge we’ve noticed is that the boundary line can sometimes shift by about 5 feet in either direction. We understand GPS technology isn’t perfectly precise, so some variation is expected, but if there’s a way to improve boundary consistency or reduce that movement, it would make an already great product even better. Overall, we’ve had a very positive experience.
13 April 2026
Reply from SpotOn Fence
Thank you for your review. We are so happy to provide you with peace of mind, knowing your dog is safe while truly allowing them to be a dog and live a life unleashed. If you ever have questions or would just like to chat with the team, please reach out.
Great, Except!
The fence is great except for for one thing - it does not even faze an excited 100lb Belgian Malinois! He blasts through the fence so fast the GPS doesn't even realize he has broken the fence boundary until several minutes later.
13 April 2026
Reply from SpotOn Fence
Thank you for your review. Belgian Malinois are one of the more popular breeds to use the collar. These guys tend to need a little extra training to keep them within the fence and to help slow their prey drive. If you have not reachout to the support team already, please do so. We can offer troubleshooting and training advice, along with a free 1:1 30-minute virtual training session with one of our certified dog trainers who excel at helping high-prey-driven dogs respect the fence and stay within thier boundaries.
Absolutely AMAZING product
Absolutely AMAZING product! 10/10
I would literally buy another if it somehow broke. Worth the small investment to know my dog is gerranteed safe.
12 April 2026
Reply from SpotOn Fence
Thank you for the kind words and review.
Some things good, some things bad
For the most part, the SpotOn Nova collar is great. Our dog quickly adjusted to it and learned his boundary.
There are a few flaky things about this collar and the APP. Since beginning using it on March 8, 2026, there have been several days of over 24 hours of activity recorded. 27:11, 31:46, 48:10, 27:42, and 26:00 on March 8, March 19, March 30, April 9, and May 21 respectively.
On May 19 there were two false escape records recorded. I know these were false because that the time of the "escape" the dog was in the house sleeping on my wife's lap. There was another one recorded last night, again whilst the dog was in the house.
A few evenings ago, the dog was wearing the collar and sleeping in a chair when the boundary alarm went off. My wife heard it and the dog came running into the kitchen. This really confused him and made him not want to go back into the living room.
I have rebooted (restarted) the collar and reloaded the fence after the false alarm. The last false escape record happened after the restarting and reloading.
As part of this review, SpotOn sent some advice to resolve these problems. I have implemented this and hopefully the problem is resolved.
I have received some excellent customer service and some that was not so great, I guess depending on which agent responds. I wish I had made note of this.
20 May 2026
Reply from SpotOn Fence
Thank you for your review and honest feedback. What you are most likely experiencing is a false correction due to the collar being in the home and the satellite signal being unable to locate it. Sometimes the signal will come down from orbit to locate the collar, bounce off your roof, and land near or outside the fence line, triggering a false correction because the system thinks the dog has left. There is an easy fix to this problem. All you will need to do is edit your fence and add a home zone over the building. This will designate the home as a safe place and disable correction while within the area. If you have additional questions or need help adding a home zone, please contact the support team. We will gladly take care of you and resolve the issue.
Happy with our collar
The collar is a wonderful piece of advanced technology and very impressive. It was easy to train our dog and the fence has passed the tests of major distractions, such as preventing her from going after a deer outside the boundary. Customer service is really excellent with almost immediate response, and sometimes needed. We added tracking and I find that when we want tracking, we have to reset the collar. My main concern is the weight of it as it is heavy, 1/2 a pound and with all that technology in it, it makes sense that it would have some heft. I would caution people with smaller dogs to think about that weight on their dog's neck. It is wonderful being able to go visit someone or go to a cottage and set up a fence and relax knowing she is safe. And to have her safe at home without worrying about her approaching the road.
22 March 2026
Reply from SpotOn Fence
Thank you for your review of the SpotOn collar. We are so happy to hear your dog has been given the freedom she deserves. The collar does weigh a half pound, and we reccomned all dogs be six months old and weigh a minimum of 15 pounds before purchase.
Reply from SpotOn Fence
Thank you for your review!
An Aussie and a goldendoodle
An Aussie and a goldendoodle, they both learned quickly and are mindful most of the time still have to work on bolting outside the perimeter when people or animals are walk by
I have recommended to others
20 March 2026
Reply from SpotOn Fence
Thank you for the review and for spreading the word. If you need any help with training or would like to take advantage of your free 30-minute training session with our certifed trainer, please reachout to support, and we will gladly assist in setting up your consultation.
Customer service is amazing
Customer service is amazing. My doggo's tested their escape skills twice and were apprehended in mere moments safely
20 March 2026
Reply from SpotOn Fence
Thank you for sharing your experience. We are so happy to hear that the collar is providing you with peace of mind and giving your dog the freedom to roam the property safely.
Our dog is very sound sensitive and…
Our dog is very sound sensitive and could not handle the sounds. We couldn't get it to go less than 1. We returned the collar.
10 April 2026
Reply from SpotOn Fence
We are saddened to hear your dog did not take to the collar. We understand that the unit may not be the best fit for all dogs, and we appreciate you giving us a chance. If you have any questions, please reach out to our support team.
She gets passed the barrier to much the…
She gets passed the barrier to much the collar no longer charges doesn’t hold a charger longer then one day for what I spent figured it would be better
10 April 2026
Reply from SpotOn Fence
We are saddened to hear you are having battery issues with your collar. Please contact the support team. We can look into any issues your collar may be experiencing and provide troubleshooting steps, or have the collar returned to our serivce center for inspection/repair and possible battery replacement.
Hi Jazmin,
We have an update for you that may help with your dog getting through the boundary.
First off, we want to thank you for sharing your experience with us. We can imagine how frustrating this situation must be, and we’re genuinely sorry for any trouble this caused. We take these matters seriously, which is why your SpotOn Nova collar has an update available that should enhance its performance, particularly with GPS precision. If you haven’t already, please open your app, connect to your collar via Bluetooth, and install the update to take advantage of these improvements.
If you have any questions or need assistance, don’t hesitate to reach out to our support team at support@spotonfence.com (available every day) or 603-488-1504 (M–F 8am–5pm, Sat 8am–12pm EST). We’re here to help!
Great for 22 pound Mini Aussie
The day my dog ran out into the road after cars almost getting hit at the place we just moved to, was the day I ordered Spot On. We have a 22 pound mini aussie who loves to heard, but also does not do well on a leash. We wanted him to be able to roam with peace of mind! We were concerned about him being smaller and collar being hefty but he does great with it and doesn’t seem to bother him! After training him on it for 2 weeks as the videos suggested, it’s saved him twice now from running into the road at a school bus. The only thing that seems to be meh about it is sometimes the line of where it beeps moves a bit. With the time and proper training he responds well to the beeps as a high drive dog. So grateful for this product!
19 March 2026
Reply from SpotOn Fence
Thank you for your review of the SpotOn collar. We are so happy to hear you are loving the system and it has given you some peace of mind. Your fence line moving is GPS drift, and we observed 3-10 feet with Omni and 3-6 feet for Nova. To ensure GPS drift does not affect containment or allow your dog near the road, we reccomned placing your fence line 15 feet away from any hazards like roads or ponds.
Reply from SpotOn Fence
Thank you for your review!
Feed back you wanted
First off, thank you for wanting feedback. This would be a much better product if the fence did not move up to 10+ feet. The collar design is poorly made and somewhat cheap.
This product may be better suited for use in a large open field where movement is less of a concern. At this point, I can’t say I would recommend this product.
16 March 2026
Reply from SpotOn Fence
Thank you for providing an honest review. All GPS units will experience drift. The Omni collar is observed to have 3-10 feet, whereas Nova drift has been shortened to 3-6 feet. We would like to look into your collar and help resolve any issues you may be facing. Please contact our support team by email at support@spotonfence.com or by phone at 603-488-1504.
Hi David,
We have an update for you! We have released new collar firmware that may help with the drift you have experienced.
This collar firmware update should enhance performance, particularly GPS precision. If you haven’t already, please open your app, connect to your collar via Bluetooth, and install the update to take advantage of these improvements.
If you have any questions or need assistance, don’t hesitate to reach out to our support team at support@spotonfence.com (available every day) or 603-488-1504 (M–F 8am–5pm, Sat 8am–12pm EST). We’re here to help!
WORKS SO GOOD!
It works so well and has been completely worth the investment! Way cheaper than installing a fence. We use it at home and in other places we visit often, and it gives us peace of mind knowing she won’t run off. Our brittany spaniel learned how to use it so quickly, too! I also love that there is no additional monthly subscription to use the basic features.
10 March 2026
Reply from SpotOn Fence
We're thrilled to hear you are loving the system and that it has given you peace of mind. Thank you for the review. Should you ever need help, have questions, or just want to chat, please reach out. We are always here to help.
We have had our collar for three years…
We have had our collar for three years now. Best investment we made. We love that if we have any issue we can call and talk to a real person.
7 April 2026
Reply from SpotOn Fence
Thank you so much for the review and for trusting us to keep your dog safely contained in the area you allocated.
The first collar i received was not…
The first collar i received was not working correctly..this was very frustrating. When I realized it was collar and not me, I contacted right away. The most amazing staff walked me though some testing of collar and stayed on phone with me following step by step. When we realized there was issue with collar, they immediately sent me a new one! Very happy with services! Cant wait to get started!
15 March 2026
Reply from SpotOn Fence
Thank you for sharing your experience and review. We are happy to hear that the team was able to provide you with troubleshooting steps and a replacement collar. Once the new one arrives, please don't hesitate to reach out. We are more than happy to walk you through the setup while answering any additional questions.
Great tool for your dog
Great product! My dog and I love the freedom it affords us on our 2 acre property. I live in town so it is important to stay contained. Never has past set boundaries. The only reason not 5 stars is I have to reestablish connection at least once a week it takes 10+ minutes sometimes. I have lost connection 2 or 3 times during use but my dog is acclimated to the boundary and stayed in.
19 May 2026
Reply from SpotOn Fence
Thank you for your review of the SpotOn collar. We are so happy to hear that the system is giving you peace of mind while also allowing your dog the freedom they deserve. We are happy to look into the cellular issue and any potential other issues you may be facing. Please reach out to the support team so we can troubleshoot the issue with you.
I have still not been able to get the…
I have still not been able to get the collars to work! At all. They never beep or anything waste of money they have not worked since day 1.
6 April 2026
Reply from SpotOn Fence
We are truly sorry to hear your collar is not working and you are having a hard time with the initial setup. We would like to investigate this issue further. Please contact our support team by phone at 603-488-1504, Monday - Friday from 8 am to 5 pm EST and Saturdays from 8 am to 12 pm, or email us 7 days a week at support@spotonfence.com
Hi Heather,
We have an update for you!
First off, we want to thank you for sharing your experience with us. We can imagine how frustrating this situation must be, and we’re genuinely sorry for any trouble this caused. We take these matters seriously, which is why your SpotOn Nova collar has an update available that should enhance its performance, particularly with GPS precision. If you haven’t already, please open your app, connect to your collar via Bluetooth, and install the update to take advantage of these improvements.
If you have any questions or need assistance, don’t hesitate to reach out to our support team at support@spotonfence.com (available every day) or 603-488-1504 (M–F 8am–5pm, Sat 8am–12pm EST). We’re here to help!
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