Copying from another review as I had the exact same experience: Do not buy from this website. It is not a Danish website, despite being marketed as one. Shipping comes from England, so the... See more
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See what reviewers are saying
Easy ordering. I haven't received my order yet, though. Although I ordered from a Danish website, the goods are shipped from the UK = import taxes. It didn't say on the website....so my order is getti... See more
After of what ive read of all the reviews im a bit skeptical of what would happened to my order . About deliveries long delay or wrong product send but im happy although 1 day delay until the expected... See more
Stay away! I bought some Adidas golf shoes which broke within the guarantee period. I send them back but they refused the claim, saying that it was "outside the allowed return period" - which by Eu... See more
Company details
Written by the company
Sportsworld.dk tilbyder Danmarks største udvalg af sportsudstyr, tøj, sko og accessories fra de største brands som Nike, adidas og Skechers. Om du er motionist eller eliteudøver, så har vores sortiment alt fra løbesko og træningstøj til udstyr til diverse boldspil og fitnessaktiviteter som du skal bruge. Gå på opdagelse i vores store univers på Sportsworld.dk og få en shoppingoplevelse som inspirerer dig til en aktiv livsstil. Sport Starts Here.
Contact info
Baltorpbakken 5-7, 2750, Ballerup, United Kingdom
- sportsworld.dk
2.3
Poor
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Reply from Sports World
Hej,
Tak for din anmeldelse,
Som beskrevet i samtalen med min kollega, er det korrekt vare som er modtaget ud
fra din ordrebekræftelse,
Vi er naturligvis meget kede af du har modtaget varen med alarm i, vi har
godkendt at du er mere end velkommen til at klippe alarm over, samt har vi sendt
dig et gratis returlabel at benytte hvis du ønsker returneringen,
Har du yderligere spørgsmål så skriv endelig til os igen,
Du ønskes en god dag,
Sports World, Rikke.
Reply from Sports World
Hej Alexander,
Tak for din anmeldelse,
Vi er kede af høre vores levering ikke lever op til forventningerne,
Vores standart levering er estimeret 3-7 hverdage med hensyn til der kan
forekommet helligdage m.m.
Har du nogle spørgsmål til dette så kontakt endelig gerne vores kundeservice
team,
Du ønskes en god dag,
Sports World, Rikke.
No delivery, no customer service reply, and unclear shipping process
Order-ID: SDDK50001000960515
I ordered two pairs of training gloves from sportsworld, with an expected delivery date of April 22. It’s now April 29, and I still haven’t received anything.
I contacted customer service during the night leading up to April 22, and I have yet to receive a single reply – no confirmation, no update, nothing. Being ignored like this as a customer is extremely frustrating, especially when your order is delayed.
I also haven’t received any tracking number, and the order ID doesn’t work on any of the major shipping carriers I tried – GLS, PostNord, etc. It’s completely unclear who is supposed to deliver the package, and that kind of basic information should absolutely be provided.
On top of that, it’s frustrating that you can’t even choose your preferred shipping provider when checking out. That should really be standard these days. Overall, a very disappointing experience, and I won’t be shopping here again.
Update:
Thank you for the response, Esben. However, I already contacted your customer service using the exact same form you linked to — back on the night before April 22 — and I still haven’t received any reply. It’s frustrating to be told to contact you again when my original inquiry has gone unanswered for over a week.
I would still appreciate help with the order, but at this point, the lack of communication has made the experience very disappointing.
21 April 2025
Unprompted review
Reply from Sports World
Hi Mikail
Thanks for your review - im sorry for your bad experience with us.
Can you please contact us here with your order-number, as I can't see anything
else than your firstname;
https://help.sportsworld.dk/da/support/home#contact
[https://help.sportsworld.dk/da/support/home#contact]
Then we will try to help you out with the order.
Wish you a nice day
Med venlig hilsen / Best wishes
Esben,
Kundeservice / Customer service
Great concept changing from Sportmaster…
Great concept changing from Sportmaster to Sports World in DK, which has really been a experience so far. Fast deliveries and many great variety across the sports section
28 April 2025
Good offer quick delivery
Good offer quick delivery - only issue was that the tracker said delivery 9 days after order, but the order came 4 days after.
24 April 2025
Wrong colour Reebok classic received
Wrong colour Reebok classic received. The email receipt shows a failed loaded picture, and I can’t access my order on their webpage. The colour they sent isn’t even available on their webpage. Like it was a planned mini-fraud. And they want me to pay for return shipping. I’ll keep the kicks and change the colour myself. Very poor. Do not buy from Sportsworld.
25 April 2025
Unprompted review
Reply from Sports World
Hi Steve
Thanks for your review.
Im sorry that you received a wrong color.
If you receive a wrong product, we will cover the expenses to send it back, but
it requires that you contact us with some photos
https://help.sportsworld.dk/da/support/home#contact
[https://help.sportsworld.dk/da/support/home#contact]
Wish a nice day
Med venlig hilsen / Best wishes
Esben,
Kundeservice / Customer service
The worst service ever in my…
The worst service ever in my life!!!!!!!
I never received my order and they don’t even try to fix the problem!!
No customer orientation at all!
They don’t even know what it is!!!
25 April 2025
Unprompted review
Reply from Sports World
Hi Oksana,
Thank you for your review,
We fully understand your frustration and we are doing everything we can from
here,
Your order has been cancelled as previously described in our email to you, we
are working on your refund and gift card return to you as soon as possible,
after the payment error on the order,
Have a nice day,
Sports World, Rikke.
Slow progress in sending my order
After online ordering, it takes you almost a week to send the items, that is way to slow in the market for sport clothing. I have still not received my order.
24 April 2025
Reply from Sports World
Hej Jonas,
Tak for din anmeldelse, og for at dele med os,
Din ordre er bestilt d. 20/4-2025 og har estimeret leverings dato d. 29/4-2025
Dette stemmer overens med vi har estimeret 3-7 hverdags leverings tid,
Har du nogle spørgsmål til dette er du velkommen til at kontakte vores
kundeservice team,
Ellers kan du læse mere om vores levering i vores FAQ > Levering og Afhentning,
Du ønskes en god dag,
Sports World, Rikke.
I get the pakke in 7 day 🤦♂️
20 April 2025
Reply from Sports World
Hi Claudia,
Thank you for your review,
Our delivery is estimated 3-7 business days for standard delivery options,
You can read more about this in our FAQ > Delivery & Waiting,
Have a nice day,
Sports World, Rikke.
Great prices!
23 April 2025
Extremely Disappointing Experience
Extremely Disappointing Experience – No Refund, No Response
I returned my order weeks ago with insured shipping and tracking, which confirms it was delivered. Since then, I haven’t received my refund, and what’s worse – I haven’t received any response to my messages.
I’ve seen others with the same issue, and while they do get some generic replies, no real help is being offered. People are constantly being sent from one place to another without answers or action. It's incredibly frustrating.
To make things even worse, there is no clear or working customer service email anywhere on their websites. It feels like they are intentionally making it hard to get help or hold them accountable.
23 December 2024
Unprompted review
Reply from Sports World
Hi,
Thank you for your review and for sharing with us,
We are sorry to hear that you have not been able to contact us, and we would of
course like to help in any way we can,
We have therefore sent you a trustpilot request for more information so that we
can take a closer look at the matter,
Have a good day,
Sports World, Rikke.
For my son's birthday
For my son's birthday, I ordered a pair of Adidas F50 ELITE on their webpage, they confirmed the cheaper model PRO. I contacted Sports World and they confirmed they will deliver the ELITE, but when I received the package it was PRO.
Have talked with 4 different persons via Chat, for more than one week, but no one can do anything.
Danish customer support cannot do anything either.
Only thing customer service can help with is returning the item. They are still promoting the ELITE version, but cannot guarantee what they will deliver.
So if you can find your items anywhere else, I recommend to do so.
13 April 2025
Unprompted review
Reply from Sports World
Hej Thomas
Tak for din anmeldelse.
Jeg beklager din dårlige oplevelse hos os og håber at vi kan gøre det bedre en
anden gang.
Ønsker en god dag
Med venlig hilsen / Best wishes
Esben,
Kundeservice / Customer service
Large range to sports products choose from
Large range to choose from
Great prices
Fast delivery
19 April 2025
Avoid at all costs!
I”m trying to get through the refund process. It’s not working, I”m currently arguing with an AI, and awaiting human interference other than: I’ll forward the issue to the right person,
Avoid at all costs!!!
8 April 2025
Reply from Sports World
Hej Finn,
Tak for din anmeldelse, og for at dele med os,
Vi kan se du har været igennem hos den Engelske kundeservice team, og vi har nu
omdirigeret din henvendelse til os her i DK :)
Jeg har netop sendt dig en mail og vil meget gerne hjælpe med din returneringen
til os,
Du ønskes en god dag,
Sports World, Rikke.
Reply from Sports World
Hej Samantha
Tak for din anmeldelse.
Din ordre er afsendt fra os og har forventet levering 18/4.
Du har valgt vores almindelige fragt og den har lidt længere leveringstid, da
varerne skal afsendes fra England til DK.
Ønsker en god dag
Med venlig hilsen / Best wishes
Esben,
Kundeservice / Customer service
Express delivery was way faster than…
Express delivery was way faster than expected. Glad that I payed for express delivery
10 April 2025
It takes so long to arrive
8 April 2025
Reply from Sports World
Hej Rasmus,
Mange tak for din anmeldelse,
Vi er kede af høre vores levering ikke lever op til forventningerne,
Vores levering er estimeret 3-7 hverdage, din pakke har forventet levering d.
15/4-2024 dog kan vi se på trackingen at DAO er undervejs med pakken til
levering,
Din pakke bliver derfor leveret indenfor den forventet leverings tid,
Du ønskes en rigtig god dag,
Sports World, Rikke.
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