Sperry Reviews 87

Spent a few hundred of dollars ($375!) on World Cup handcrafted in Maine boat shoes. I have never been able to wear them as these are too large and are the most uncomfortable, stiff shoes I have ever owned. These are very well built, but unable to wear.
I have regrets. Never again.

I ordered a pair of shoes that were on sale, accidentally not changing the size. They were a sale item, I checked if my size was in sale and asked if I could swap. Response was no, even though they had plenty left. Now I am left with a pair that I have to sell on market place.

After being a loyal customer for over 12 years. I am a captain with a 110 ton license. I recommended them for years.

I bought a pair from Amazon and it broke after 6 weeks. A very simple issue. The shoe literally came off the sole. Sperry gave me a legal get out because I bought it from Amazon. Amazon only offers a 4 week warranty.

Sperry however offers a longer warantee. But you have to order it from their online site.

This is unacceptable

I will never use these this company again.

Customer service needs improvement.
First time customer here. I recently ordered a pair of boat shoes for my husband and this company sent a pair that had obviously already been worn AND had an insole on one of the shoes that was completely the wrong size.
Customer service “Crystal” refunded the amount and told me to recycle the shoes. As if this wasn’t the minimum for such poor service and quality. There is no incentive to give them a second chance, when I brought this up they send me a free shipping code lol.

Definitely not living up to the hype of the brand, I’ll be shopping elsewhere.

I’m pi’s off
!! always i make my purchases and I love Soerry, but now Sperry “Aldogroup” don’t want to sen to Puerto Rico… Hey Puerto Rico uses USP

Bought a wide shoe but the confirmation email did not show wide. Since the shoes were on sale and to avoid missing the sale I reordered and went to cancel the first order. No way of doing a cancel on uout own. Come to find out the customer service person said she can’t either, but no problem once you get them just send them back, well this process is going on a month. They received the items days ago but never sent an email confirming that, like their process says they will, Sperdy is awful

Ordered sandals never came. 17 days later. No money and no shoes! Customer service is a zero , will not wear or buy again

I’ve purchased three pairs of authentic boat shoes in the last two years, and each pair has had the sole ripped from the upper along the toe. The sole simply breaks, and the stitches pull through the rubber. This is a consistent quality control problem, and you used to be able to see many customers with the same problem on the product reviews on their website. They’ve since removed this feature—I guess they got too many bad reviews. One would think they’d improve QC, but alas they get cheaper and poorer quality with each passing year.

This company is by far, the worst, of the worst. Never again, will I purchase anything from Sperry. I never received my order, and their customer service is basically a recorder. 80 dollars down the drain.

I recently had an extremely disappointing experience trying to resolve an issue through Sperry's website. I purchased a pair of shoes that caused significant discomfort and injury, and when I turned to their website for assistance, I found it completely unhelpful.

The website was difficult to navigate, and I struggled to find clear information on customer support options or how to report product issues. There was no straightforward way to contact customer service directly from the website, and the available information did not address my concerns.

Given Sperry’s reputation, I expected a much more user-friendly and supportive online experience. This has been a frustrating ordeal that has not only wasted my time but also left me with a product I cannot use without harm. I am deeply disappointed and would caution others about relying on their online support.

Sperry should stop using Fed Ex ground. They are totally unreliable. Will hold up shipments until the appropriate truck has a full load. Go to UPS even if the shipping charge increases. American companies are obsessed with reducing quality to increase earnings.

I bought a pair of Sperrys last spring for this winter.
I started wearing them about 3 weeks ago. The right boot is peeling off by the big toe area. I am shocked to see that happening to a boot from a company like this.
Very disappointed, probably will not buy another pair.

Bought an expensive pair of boat shoes. The front of the sole ripped away after only a couple of wears. Called them directly with photos etc and they were not interested in helping me in the slightest. So disappointed with quality of product and customer service.

I bought a pair of topsiders online thru Sperry.com. They didn't fit and gave me a blister. I was told since the shoe wasn't defective they would not refund me and i should use mole skin. I am disappointed that I can't return a product that doesn't work for me. I would not recommend them.

The time I spent contacting Pelts Shoe along with sending you two different sets of pictures and then calling you is to painful. My time is to valuable to pick a fight with you. The premium Sperry Gold Boat shoes I purchased were altered to disguise the defect. You finally agreed to send me a return label quite some time ago and it never came.
Your future customers can read this and make their own decision to buy from Peltz Shoes.

Sperry sent me the wrong shoes, nothing like the order I placed. Customer service was rude and offered no help other then for me to repurchase the correct order and for me to return the wrong item to fed ex, not even offering expedited shipping. I do not trust this company. Buyer beware!

I have purchased Sperry Woman’s Crest Vibe sneakers for several years. 4 white, 1 grey, 1 yellow, 2 beige , 1 black. My latest pair of white is significantly below par to previous ones purchased. The canvas is definitely thicker with a rougher weave and have not softened. The comfort is below par. I noted the stitching on the front is completely different and the fit is completely different. The toe bed seems to be wider and the lacing is tighter and has no give. I have to use a shoe horn to get them on. Very disappointed with overall quality for all of the above reasons.

The soles of my Chinese-made Sperry boat shoes literally fell apart in a matter of months. Maybe Sperrys made elsewhere are better quality but I won’t be buying this brand again.

I’ve had my Sperry for several years and I liked the comfort, but although they don’t yet need resoling I contacted them to ask if they either have a service or recommend a shoesmith that can replace the distinctive Sperry sole with the same. The answer was NO! I even said that that wasn’t eco friendly. No reply. I’ll probably never buy Sperry again!

What can I say........Posted a review on Sperry's web site and it never appeared. who would deal with a company that wont post the negative comments! Ordered size 11 and received size 12, did not get order confirmation as it went to my junk folder. Called and explained to be told i'd ordered size 12 which I know I definitely didn't as i've never ordered 12 before, i've always been 11. They would not accept that they got it wrong. I asked for a manager to call back, never got a call. SHOCKING CUSTOMER SEVICE - THINK TWICE BEFORE PLACING AN ORDER. I am returning the item at my own expense and will shop elsewhere with a company that has customer service at the core of its culture. Order was for an upcoming holiday so if I liked the product I was going to order 3 additional pairs for the rest of my family. LOOK ELSEWHERE, OTHER COMPANIES MAKE SHOES.