Specs at Home Reviews 

Decent service - options available & quick processing of order. Order arrived after 5 days. Packaging not as secure as maybe expected but product as described.

Only needed replacement frames as our patterjack terrier sat on them and broke them.
Ordered direct replacement late Monday evening, arrived Wednesday afternoon.
Good communication throughout.
Great service.

When my wife and I were massively let down by another supplier, I found Specs At Home via Google and rang them to order a set of frames.
As they weren't in stock at his warehouse, Kashan went out of his way to locate the frames within a couple of days and got them to us via express courier.

Kashan has been brilliant all the way along. He is very pleasant, respectful and friendly and, certainly for us, was willing to go not just the extra mile but 100 miles to provide an outstanding service.

I'd highly recommend Specs At Home as a business and Kashan in particular.

Thanks very much Kashan 🌟

Bought 3 pairs of frames of excellent quality and extremely good value too. The whole purchase process and online experience was very user friendly. I received my frames within a week of placing my order.

Dear Kashan,

I just wanted to take a moment to thank you and your family business, Specs at Home, for the excellent service I received with my recent order.
I had initially been a little concerned about the delivery process, especially with the designer Emporio Armani frames being sent from Italy. However, I was truly impressed when you personally took the time to call and reassure me that everything would be handled smoothly—and you delivered on that promise.

Your personal touch and commitment to customer care really stood out. It's rare these days to find such dedication, especially from an independent, family-run business. I'm very happy with my new spectacles and equally happy with the service that came with them.
Wishing you continued success, and I’ll be happy to recommend Specs at Home to friends and family.

Warm regards,
Archie

Glasgow G33

Perfect all

Fast dispatch, great customer service, and product exactly as described. Highly recommend.

Excellent service. Ordered Stepper frames on Bank Holiday Monday - they arrived on Wednesday morning. Great price too.

This is not the first time that I have ordered from Specs At Home. The glasses are OK and the little bottles of cleaning spray are a nice touch. I don't see why the E-mail address that I used for my previous order is now blocked from your system, when I am perfectly able to set up a new account. Do you not like repeat custom ?

The service was great the gentleman i spoke to was very help full and polite

I had lost the hope of getting my cartier glasses fixed, probably after accidentally dropping them. Scoured the web to find replacements but then, I found Kashan's SpecsatHome through the google search engine, based right here in the East London UK. Very calm and professional gentleman. He replaced my lenses and did an excellent job for a reasonable price that took him less than 5 days instead of the original 12 days waiting time. What a star he is....My cartier is back to live. Very impressed !!! Thanks SpecatHome. (Kayode)

ORDER #2581 I sent an email to your company on the same day that I placed an order. I advised you to send the item to Portugal instead of Australia. Now it is on its way to Australia and I am only back in Australia on the 14/6/25.
The item cannot be received and will be sent back to the UK.pathetic !

These Guys went the extra mile to ensure I was happy with my glasses,best service ever,would highly recommend,and now these Guys are my go to for glasses and sunglasses

Great and spontaneous communication. Shipping was fast, and the item arrived in perfect condition. The packaging was secure and eco-friendly. Overall, I highly recommend this product to anyone considering it. It’s worth every penny, and I would absolutely buy from this brand again. Special shoutout to Kashan Aziz for his impeccable service and communication.

Great service Great products Will absolutely use again

Fully transparent let me know that there will be a slight delay and if I was okay with waiting and the option to cancel. And it still came faster than expected. Need to get the lens changed now

I came to SpecsAtHome because I needed to get a replacement frame to repair a broken pair of glasses, and they had the closest pairs I could find. One pair was a perfect fit, and meant I didn't have to throw a pair away. Unfortunately the second pair came with a loose arm, likely a manufacturing defect. But fortunately this issue was sorted out in an instant when I reported it and enquired about a refund. Kashan gave me a call and was very helpful, I explained the issue and he refunded the cost straight away. Excellent service, I'll definitely check SpecsAtHome again when I need a new pair of glasses!

Great service. The specs arrived very quick the next day. They are perfect. Thank you

Kashan at Specsathome was incredibly helpful offering great customer service, I will definitely use Specsathome in the future when I need new glasses

I purchased a pair of Ray Ban sunglasses online from Specs at Home. Unfortunately the supplier had deleted the particular model from the range but Kashan who dealt with my purchase went above and beyond to help me in every way he could to find a replacement.

I found his approach both friendly, professional and helpful, even calling me to discuss my requirements.

This a genuine and trustworthy company which sadly rare in today’s world, and I thank the staff for such a professional and positive experience.