Specs at Home Reviews 

447
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 143 reviews, reviewers overwhelmingly had a great experience with this company. People frequently highlight the exceptional support received and deeply appreciate the smooth ordering process designed for obtaining replacement frames and upgraded lenses. Buyers often emphasize that products arrive remarkably fast, are securely packaged, and provide substantial financial savings relative to traditional high street retailers. Though some customers experienced minor shipping delays or encountered occasional issues regarding product color availability, the overall feedback stays exceptionally positive. Shoppers consistently appreciate the helpful professional guidance provided throughout the entire purchase journey, ensuring that everything fits properly and meets their specific optical needs.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing immense satisfaction with the quality and fit of... See more

Service

Consumers find service to be positive, highlighting professionalism and reasonable prices. Reviewers... See more

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting fast shipping times and... See more

Order

People report positive experiences with order, highlighting easy online ordering and very fast delivery... See more

Price

Reviewers express high satisfaction and appreciation regarding the pricing, consistently highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a fantastic experience with Kashan at Specsathome! I was in a bit of a panic when my glasses broke unexpectedly, but Kashan managed to see me on very short notice. He quickly sorted me out with... See more

Rated 5 out of 5 stars

Reglazed my frames with specs at home. Recieved an outstanding service. Shown all options and price specifications at initial meeting.I chose a great lens, and I was then contacted with a few... See more

Rated 5 out of 5 stars

Kashan from Specs at Home was extremely helpful and efficient with all aspects of our order. We required a specific frame which had be sourced from abroad and Kashan kept us updated throughout and w... See more

Rated 5 out of 5 stars

Kashan did a great job with my varifocal lenses in a Defender frame. Just make sure that you give him an accurate Pupil Distance and Pupil Height with your prescription and he will do the rest. Delig... See more


Company details

  1. Optical Wholesaler

Written by the company

At SpecsatHome, we have a simple mission statement: to provide designer glasses at prices everyone can afford, while offering unparalleled customer service. That’s why you’ll find the latest styles from top designers like Ray-Ban, Jaeger and Police without the high street premium. What’s better, though, is you can take advantage of this season’s on-trend looks at affordable prices, all from the comfort of your own home. Backed by qualified opticians and offering a wide range of prescription lenses, we really are your one-stop online shop for all your eyewear needs. From sunglasses to fashionable day-to-day specs, we’ve got you covered. All this, with free UK delivery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

447 reviews

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4.9

All reviews

(447)

141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A trustworthy and professional company

I purchased a pair of Ray Ban sunglasses online from Specs at Home. Unfortunately the supplier had deleted the particular model from the range but Kashan who dealt with my purchase went above and beyond to help me in every way he could to find a replacement.

I found his approach both friendly, professional and helpful, even calling me to discuss my requirements.

This a genuine and trustworthy company which sadly rare in today’s world, and I thank the staff for such a professional and positive experience.

3 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, good communication, fast delivery. quality glasses at a third of high street opticians prices. thank you

25 April 2025
Rated 5 out of 5 stars

Brilliant Brilliant service

Brilliant Brilliant service. Thankyou. Ordered the Frames on Wednesday evening. Decided I needed an extra pair added to the order on Thursday morning. Phoned the company - no bother at all to do this. Frames posted on Thursday evening and a photo taken of same to let me know it was on its way. Frames delivered on Friday.
Follow up text on Saturday to check that all was OK with the frames etc.
Very personal service.
One very happy customer. Hassle free from start to finish and a really quick service. Thanks so much. Would have no hesitation in using them again or recommending them to others.
Thanks again.

24 April 2025
Rated 5 out of 5 stars

Kashan was amazing

Kashan was amazing. Seriously. Really personal service and I will be buying all future purchases from here. Can't recommend enough.

25 April 2025
Rated 5 out of 5 stars

I am a very satisfied customer

I am a very satisfied customer. I had prescription sunglasses made by Kashan. He answered all my queries patiently and thoroughly although all the exchanges were by phone (I live in Liverpool). He spent more time explaining the different options than the average high street optician. I also ordered some frames which were delivered in record speed. I would have no hesitation in dealing with him again.

8 April 2025
Rated 5 out of 5 stars

exceptional customer service-

exceptional customer service- Simply the best!! 3rd time i've now used Kashan. Nothing is too much trouble and so efficient. He ordered the glasses i was looking for from manufacturer and I had them posted from him all within a few days- Always kept me up to date with progress of order. Totally outstanding. Will certainly use again. A pleasure to deal with.
Thanks
Fiona

5 April 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service and Support

I recently purchased a spectacle frame from Specs at Home, and I couldn't be more impressed! The customer service was outstanding – incredibly responsive and supportive. My order was delivered on time before my travels, thanks to the dedicated and efficient staff. I will definitely use their services again and highly recommend them!

2 April 2025
Rated 5 out of 5 stars

The service I received was brilliant

The service I received was brilliant. I needed some frames for my son in a hurry and Specs at home kept me updated on my order and went above and beyond getting them to me as quickly as possible. Couldn’t fault the service.

1 April 2025
Rated 5 out of 5 stars

Great company

Kashan was very helpful with my order. I purchased a pair of sunglasses with specific delivery and needed them as soon as possible. I was ensured that it would arrive within a certain time frame and they did. I appreciated the reassurance and communication. Thank you again for your help. Recommended this shop.

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Best service ever

Only needed replacement frames and found them on this site. Had a callback from the team to check if I needed support. Item purchased and delivered super quick. Highly recommended

25 March 2025
Rated 5 out of 5 stars

Great service

Great service. Unbelievable prices. My regular opticians wanted £50 for a replacement nose piece, whereas you have charged me approx £90 for a complete frame. Awesome.

21 March 2025
Rated 5 out of 5 stars

Exceptional Customer Service

The phone is answered promptly and Kashan is efficient, friendly and helpful. The prices were very reasonable too! Will be happy to purchase from this business again in the future.

8 February 2025
Unprompted review

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