Besides being spammed, which gives big scam vibes - I researched the company to find actual users who had great feedback so I entertained it.. and my rep was actually fantastic. Easy to work with, ve... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had the pleasure of dealing with Penny Morash, she made me feel very comfortable . Penny is very friendly, pleasant , knowledgeable. very confidant. She helped me with what i needed... I have given... See more
Company replied
The person that assisted me was very knowledgeable and answered all my questions. I did find it was a rather long process. I am confident that some questions could be eliminated or merged somehow with... See more
Company replied
I’m sixty six years young with type two diabetes. It was very difficult for me to find an insurance company that would cover me. I’m so relieved now that I can have some money to cover my funeral and... See more
Company replied
Company details
Written by the company
Specialty Life Insurance specializes in guaranteed and simplified issue insurance products in Canada.
Contact info
8000 Jane Street Tower A, Suite 101, L4K 5B8, Concord, Canada
- 1.877.754.5404
- info@specialtylifeinsurance.ca
- specialtylifeinsurance.ca
4.2
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Approachable and knowledgeable advisor
Approachable and knowledgeable advisor. She answered my questions with simple terms that a lay person like me would understand.
14 June 2026
Reply from Specialty Life Insurance
Thank you for sharing your positive experience, Rosario.
Reply from Specialty Life Insurance
Thank you for your feedback, Wendy!
Reply from Specialty Life Insurance
Thank you for sharing, Simon!
too bad i had to give one star cuz they…
too bad i had to give one star cuz they are worth -10 they took my application fraudulently claimed i agreed to allow them to investoigate with teir own agency for any background issues whiuch i had none.then after waiting almost a month they claimed they can still insure me but not at the price agreed upon this company really horrific..with less tha desireable representatives that probably serve hamburgers in tghe morning then start their harrassing calls STAY AWAY from them
18 June 2026
Unprompted review
Reply from Specialty Life Insurance
We’re very sorry to hear about your experience and sincerely apologize for the frustration this has caused. We would like to look into this right away and better understand what happened. Please provide your policy number or the email address associated with your application by contacting us at info@specialtylifeinsurance.ca, and our team will review your concerns as soon as possible.
Reply from Specialty Life Insurance
We’re glad to hear that you found the information helpful and appreciated the additional options presented to you. It’s great to know you had a friendly and positive experience with our team.
I didn't think I was buying but an…
I didn't think I was buying but an information session. All of a sudden my bank was deducted without me telling her my info of my bank.
10 June 2026
Reply from Specialty Life Insurance
Thank you for bringing this to our attention. We sincerely apologize for your experience and understand your concern. A member of our Client Support team will be reaching out to you shortly to address your concerns.
Great person (Ken)
Great person (Ken). He explained everything clearly. Good sense of humour, friendly. Things were done in a timely manner. I am very pleased.
10 June 2026
Reply from Specialty Life Insurance
Thank you for sharing your experience. We’re so pleased to hear that Ken made the process clear, enjoyable, and efficient. We truly appreciate your trust in Specialty Life Insurance.
Haven’t gotten the policy
Haven’t gotten the policy. No chance to read. As for the telephone call, I am 68 so I have to pay a lot. So I decided to go with an accident policy .CS
17 June 2026
Reply from Specialty Life Insurance
We apologize that you have not yet received your policy documents. We will follow up with our Administrative Department to look into this and ensure the policy is sent to you as soon as possible.
Excellent Client representative
The representative that assisted myself and my husband was considerate and patient with both my husband and myself and as a result we are more at ease with our choice.
9 June 2026
Reply from Specialty Life Insurance
Thank you for your positive feedback, Grace!
I signed up but have not seen my policy…
I signed up but have not seen my policy emailed to me
a payment has come out of my bank so I guess its working and im covered, called twice to my agent who sighed me up with no follow up call
10 June 2026
Reply from Specialty Life Insurance
Thank you for bringing this to our attention, and we apologize for the delay and lack of follow-up. We understand how important it is to receive your policy documents promptly. We will follow up with our Administrative Department to look into this and ensure your policy information is sent to you as soon as possible.
Agent was nice but monthly premium too…
Agent was nice but monthly premium too high for $10K funeral insurance.
8 June 2026
Reply from Specialty Life Insurance
Thank you for your feedback. We’re glad to hear you had a positive experience with our agent. We understand that pricing is an important factor, and premiums can vary based on several factors including age, health, and coverage type. We appreciate you taking the time to share your thoughts.
Reply from Specialty Life Insurance
Thank you for your feedback, Teresita.
What was right for me
They help me pick the right one for me and now it’s possible that when I pass, the financial burden will not follow on my child because he will get money to help with that
14 June 2026
Reply from Specialty Life Insurance
Thank you for sharing your experience. We’re glad we could help you find the right coverage for your needs and provide peace of mind knowing your loved ones will have financial support when they need it most.
Great Company and Personal To Work With.
It was a great experience to work with the Specialty Life Insurance Company and there representative that was working with me. Thanks for making it so easy for me. Great Company and Personal To Work With.
14 June 2026
Reply from Specialty Life Insurance
Thank you for your kind feedback. We’re pleased to hear that your experience with Specialty Life Insurance was smooth and easy. It means a lot to know our team was able to make the process simple and provide the support you needed. We truly appreciate your trust in us.
The rep was great
The rep was great. The fact that your life insurance plan doesn't get emailed until you've made your first payment, and that since my first payment, I actually haven't received this email explaining my plan, is why I only gave 3 stars.
14 May 2026
Reply from Specialty Life Insurance
Hello Joanne, thank you for bringing this to our attention. We will follow up with our Administrative Department regarding your policy documents and work to ensure this issue is resolved as quickly as possible.
My advisor was amazing
My advisor was amazing! She was able to answer all of my questions with ease and confidence.
3 June 2026
Reply from Specialty Life Insurance
Thank you for your wonderful feedback. We’re delighted to hear that your advisor was able to answer all of your questions with confidence and make the process a positive experience. We truly appreciate your trust and support.
The people I dealt with were very respectful.
The people I dealt with were very helpful and respectful.I spoke with George Shafer and he was most helpful and had a good sense of humour. He went through everything with me explaining everything very clearly.
10 June 2026
Reply from Specialty Life Insurance
Thank you for your kind feedback. We’re pleased to hear that George provided such helpful, respectful, and personable service. We're glad he took the time to explain everything clearly and make the experience a positive one. We truly appreciate your support.
Underwriter was very knowledgeable and…
Underwriter was very knowledgeable and efficient. Also very friendly and professional. Everything was explained clearly and I am very satisfied with premium and coverage.
2 June 2026
Reply from Specialty Life Insurance
Thank you for your kind feedback. We’re delighted to hear that your underwriter provided knowledgeable, efficient, and professional service. We're glad everything was explained clearly and that you are satisfied with your coverage and premium. We truly appreciate your trust in Specialty Life Insurance.
They did not give me the insurance I…
They did not give me the insurance I wanted for heart attacks, cancer and strokes. They gave me dismemberment and whatever so it wasn’t even the health insurance I wanted so yeah it was not worth my time. I had a heart attack so now I have no coverage so thank you.
2 June 2026
Reply from Specialty Life Insurance
Hello Shawna, we're sorry to hear that your experience did not meet your expectations. We take concerns like this seriously, and a member of our Client Support team will be reaching out to better understand the situation, review your concerns, and see how we can assist.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.