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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers had a great experience with this company. Customers frequently praise the prompt delivery, helpful service, and reasonable prices that make fixing household appliances straightforward, successful, and entirely affordable. Many people also mention that the replacement parts arrive securely packaged, matching descriptions closely, and work perfectly to quickly solve their household problems. Some reviewers were not happy with receiving incorrect parts or items that arrived in a damaged, scratched, or heavily used condition. A few other people also felt that customer support communication regarding missing answers could be improved, alongside occasional tracking issues with external delivery carriers.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality, as many reviewers report receiving... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting speedy postage and items... See more

Quality

Consumers find quality to be ambiguous, with opinions sharply divided. While some reviewers praised genuine,... See more

Service

Customers expressed great satisfaction with the service, frequently highlighting speedy delivery and reliable... See more

Price

Clients share positive opinions on price, expressing satisfaction with reasonable costs and good value.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just the job. I wasn't sure if the charger or batteries of my chainsaw weren't working. Fortunately, the previous charger wasn't - but this one is. I'm very pleased.

Company replied


Company details

  1. Electronic Spare Parts and Components Store

Written by the company

Welcome to our sustainable e-commerce platform, where we bring together the perfect blend of commerce and environmental consciousness. At our store, we have been specialized in offering a wide selection of reclaimed spare parts for over 40 years, with an aim to promote a more sustainable and circular economy.


Contact info

3.7

Average

TrustScore 3.5 out of 5

88 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 17% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(88)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hedge trimmer spares

Very well honed company prompt delivery at a reasonable price many thanks

7 August 2025
Sparesmad logo

Reply from Sparesmad

Thank you for your lovely feedback! We're so pleased you found our service prompt, well-priced, and just what you needed for your hedge trimmer spares.

Rated 1 out of 5 stars

Avoid !

Avoid !! , company sent out wrong spare part for my bush vacuum , and expect me to return it at my expense ,

28 July 2025
Unprompted review
Sparesmad logo

Reply from Sparesmad

We couldn’t trace this order and no details were provided via Trustpilot when we asked, so we’ve flagged the review. Just to note, if we send an incorrect item, we always resolve it quickly.

Rated 5 out of 5 stars

Excellent Service!

Bought some battery mower parts, found out that I didn’t actually need them so returned them.
No issues, good communication via email and money returned back into my account within reasonable time.
I would quite happily be a return customer.

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Great spares, quick delivery

Bought a broken cordless electric Spear & Jackson lawnmower off Facebook Marketplace. Quickly identified the issue with it using a multimeter. Ordered the part to replace the faulty one, which quickly arrived in 2 days, took no more than 5 minutes to fit and get up and working again. Great service and would definitely use again to replace other parts should I need in the future. Also like that delivery was free. Thanks!

11 December 2024
Unprompted review
Rated 1 out of 5 stars

Chainsaw chain

Ordered a new chain for my Mcgregor chainsaw. Arrived within 3 days. Chain is totally useless being worn and blunt. Can't even be sharpened as it's in such a poor state. Total waste of money. Steer clear of this "company"!
I sent them an email but got no response.

21 November 2024
Unprompted review
Rated 1 out of 5 stars

Avoid!

Order arrived, I then didn’t need it, trying to get a refund is an absolute nightmare, there is no phone service, they don’t respond to contacts form. After e mailing them I sent the item back, heard nothing, e mailed again, they wanted proof of postage, I had to send photos of delivery confirmation and I
still haven’t got my money back! Don’t use them

12 August 2024
Unprompted review
Rated 1 out of 5 stars

Bush hoover- Only received part of my…

Bush hoover- Only received part of my order and weeks later, I still haven't received the rest. Having paid and only received part order is highly frustrating. The parts I did receive were really dusty and caked on dirt. The impression given is not a great one. Tried to call at different times, no luck and filled their contact form, still nothing. Shame really...

23 August 2024
Unprompted review
Rated 2 out of 5 stars

Second hand sparesmad

Bought a battery and charger for a McGregor Lawnmower. Both turned out to be second hand used items. The battery ran for less than a second the charger saying it was fully charged. I was refunded my Paypal promptly once I returned the products.

The SparesMad website fails to make it clear it sells used products It only mentions refurbished under the products tab. In my case the refurbished battery could not have been load tested. I suspect their idea of refurnishing may be giving it a quick rub with a duster. I do not recommend there service for anything electrical.

The SparesMad website fails to give a contact address but gives a phone number 01204 363 453
This is the same number as “GED OUTLET” which has a number of poor reviews on Trustpilot, look for ged co uk

They may be great for parts that are no longer in production? but from my experience stay clear of anything electrical. They also have a presence on Ebay and Amazon.

6 September 2024
Unprompted review

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