Sparekassen Danmark Reviews 3,192

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

This has honestly been my best banking experience in Denmark after 6 years of living here. As a professional who moved to Denmark for work, I have unfortunately experienced a noticeable d... See more

Company replied

Rated 5 out of 5 stars

Sparekassen danmark is an amazing bank. The bank advisors are so helpful, easy to talk to and quick to answer. They definitely help make my life easier when it comes to finances and super helpful w... See more

Company replied

Rated 5 out of 5 stars

Excellent service once you get in contact. Always had quick, easy to understand, informative replies to enquiries. For those who experience it, inactive accounts can get temporarily closed (fr... See more

Company replied

Rated 1 out of 5 stars

Thank you for your reply, but unfortunately I still have not received a clear answer to my concern. Referring me back to the same person neither resolves the issue nor shows any accountability f... See more

Company replied

Company details

  1. Bank
  2. Asset Manager Service
  3. Car Finance and Loan Company
  4. Financial Institution
  5. Loan Agency
  6. Savings Bank

Written by the company

Vi er Sparekassen Danmark - Vi har oprigtig interesse i den enkelte kundes liv og forretning – og hjælper med at realisere drømme gennem værdifuld rådgivning for både privat- og erhvervskunder. Som garantsparekasse tager vi samfundsansvar og bidrager til lokal udvikling. Vi har ingen aktionærer, så vi tænker og handler mere langsigtet – og træffer beslutninger ud fra sund fornuft.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Good communication

Good communication, fast service, nice staff. I recommand Sparkassen bank.

10 July 2024
Unprompted review
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Reply from Sparekassen Danmark

Hi Madalina

Thank you very much for your kind words and for recommending Sparekassen Danmark.

Have a nice day!

Kind regards
Anja Søndergaard Nielsen
Kundeservice
Sparekassen Danmark

Rated 5 out of 5 stars

We have had an amazing experience with…

We have had an amazing experience with Trine Borregaard Severinsen. Starting from a very nice and friendly conversation on our financial situation in terms of purchasing an apartment, up to the operativity, it has been a pleasure.

27 May 2024
Unprompted review
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Reply from Sparekassen Danmark

Hi Christian

Thank you very much for your kind word to Trine - we are happy to know that you had an amazing experience and are looking forward to our future cooperation.

We wish you a nice day!

Kind regards
Anja Søndergaard Nielsen
Kundeservice
Sparekassen Danmark

Rated 5 out of 5 stars

New customer

Having recently moved to Sparekassen, I must commend the bank for their excellent communication and seamless process for transferring my account.

10 April 2024
Unprompted review
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Reply from Sparekassen Danmark

Hi Taheri

Thank you for sharing your positive experiences with us here. We are looking forward to having you as our costumer.

Have a nice day!

Kind regards
Anja Søndergaard Nielsen
Kundeservice
Sparekassen Danmark

Rated 5 out of 5 stars

Clear instruction

Clear instruction, guidances and clear information.

31 December 2023
Unprompted review
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Reply from Sparekassen Danmark

Hi Mohammad

Thank you so much for your kind words!

Kind regards
Anja Søndergaard Nielsen
Kundeservice
Sparekassen Danmark

Rated 5 out of 5 stars

Happy Customer

Want to give kudos to Simon from the Hirsthals branch. Amazingly knowledgable , professional and very nice to speak with. Thanks a lot and wanted to recommend the bank services for others too!

The processes were smooth and so is the iOS app. We were so happy with the whole process that we actually switched to Sparekassen from our previous bank. Well recommended!

20 November 2023
Unprompted review
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Reply from Sparekassen Danmark

Hi Arnab

Thank you very much for your very kind words for Simon.
That means a lot to us!

Kind regards
Anja Søndergaard Nielsen
Kundeservice
Sparekassen Danmark

Rated 5 out of 5 stars

Trustworthy and helpful

I recently switched to Sparekssen Danmark from another major Danish bank because of the excellent service provided by Cecilie Sørensen. As a first-time homebuyer, I truly appreciated her advice, support, and availability throughout the process.

Cecilie's dedication to understanding my financial needs and her genuine care and honesty set her apart from other advisors at different banks.

I highly recommend Cecilie to anyone seeking mortgage advice. She's a true professional who goes the extra mile to ensure her clients' satisfaction.

22 October 2023
Unprompted review
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Reply from Sparekassen Danmark

Hi Kornelija

Thank you for your very kind review of Cecilie from the Gl.Strand department. We are happy to hear that you found the right match with Cecilie and got the help that you needed.

Kind regards
Anja Søndergaard Nielsen
Kundeservice
Sparekassen Danmark

Rated 5 out of 5 stars

great eexperiencee

They pay great attention to the needs of customers and the service is also very considerate.

19 September 2023
Unprompted review
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Reply from Sparekassen Danmark

Thank you very much for your great review, we really appriciate it. We are so happy, that you had a good experience with our bank.

Kind regards,
Emma Lærke Jensen
Customer Service
Sparekassen Danmark

Rated 5 out of 5 stars

We have had an amazing experience at…

We have had an amazing experience at Spare Kassen Danmark. Our bank advisor, Kim made the whole process so smooth and guided us throughout the process. Very good service! Have already recommended to friends in DK.
Thanks :)

1 September 2022
Unprompted review
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Reply from Sparekassen Danmark

Thank you very much for your review and your recommendation.

Great weekend.

Sincerely
Vinnie Skov
Chef for Kundeservice
Sparekassen Danmark

Rated 5 out of 5 stars

Super glad for at være kunde hos SD

14 July 2023
Unprompted review
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Reply from Sparekassen Danmark

Tak for de 5 stjerner, dem sætter vi stor pris på.

Vi ønsker dig en god sommer!

Med venlig hilsen
Anja Søndergaard Nielsen
Kundeoplevelse
Sparekassen Danmark

Rated 5 out of 5 stars

I totally recommend Cecilie Jung…

I totally recommend Cecilie Jung Sørensen as bank advisor. She was in charge of creating a new loan, after a family change. She was very efficient and working for a better deal, but the most important was her humanity.

5 starts to Cecilie!

26 May 2023
Unprompted review
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Reply from Sparekassen Danmark

Thank you so much for the nice words to Cecilie - I will make sure that she will receive them.

Have a nice day!

Kind regards
Anja Søndergaard Nielsen
Kundeoplevelse
Sparekassen Danmark

Rated 5 out of 5 stars

Great experience working with Sparkassen

We had a great experience working with Marie Juel Nielsen at sparekassen Danmark. She helped us feel confident during the process of applying for a mortgage loan. As a foreigner from The Netherlands, It can be very difficult navigating the danish systems. But with Marie's help and expertise the process was very clear and she gave us the much needed confidence in such a large decision. I value the closer, more personal relationship this bank has and can therefore highly recommend Sparekassen. Thank you!

22 March 2023
Unprompted review
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Reply from Sparekassen Danmark

Dear Pascal

Thank you very much for your great review of Marie and Sparekassen Danmark. It very important to us that you feel confident and well informed.
We will make sure that Marie will get your words of gratitude.

Have a nice weekend!

Kind regards
Anja Søndergaard Nielsen
Kundeoplevelse
Sparekassen Danmark

Rated 5 out of 5 stars

all good

all good. I am happy with this bank

28 January 2023
Unprompted review
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Reply from Sparekassen Danmark

We are happy to hear that your are happy!
Thank you so much for letting us know.

Have a nice day!

Kind regards
Anja Søndergaard Nielsen
Kundeoplevelse
Sparekassen Danmark

Rated 1 out of 5 stars

It isa bank for young people

It isa bank for young people, My wife want to borrow some money. The problem was that I am to old 62 yaears old and will soon be dead. They will not support old customer even if you have 4 miljon in your pension account.

20 January 2023
Unprompted review
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Reply from Sparekassen Danmark

Hi Magnus

Thank you for your review.
Your advisor took a look at all the factors regarding your economy before making a decision, and in this case had to turn down your request in terms of a loan.
You are always welcome to contact your advisor directly in order to get the explanation you need.

Kind regards
Anja Søndergaard Nielsen
Kundeoplevelse
Sparekassen Danmark

Rated 1 out of 5 stars

The anology of a bank suits this…

The anology of a bank suits this peticular bank perfectly. A bank gives you an umbrella when it’s sunny and takes it away when it rains.

I applied for a small, short term loan that my salary alone covers, after several months of ‘extra required details’, the bank then required details of my pension, perplexed I duly supplied the information… a further few weeks and the decision was no … a reason given was that my pension was lacking in later years. Now I know how financial institutions calculate exposure, 2 important questions… 1, will the applicant pay, …2, can the applicant pay. …I tick both boxes. To have my pension used as an excuse shows how this LITTLE bank shows disregard for long standing customers, add to this a substantial hike in costs since their merger, lack of empathy in customer relations…. You only have to read the replies in the reviews here to see that the so called customer support is resentful at best.

2 October 2022
Unprompted review
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Reply from Sparekassen Danmark

Thank you for your review.
We are always looking at the customers financial situation individually and are not always able to comply requests regarding loan.
You are welcome to reach out to your advisor, if you want to have the explanation to our decision to be reviewed again.

Have a nice weekend!

Kind regards
Anja Søndergaard Nielsen
Kundeoplevelse
Sparekassen Danmark

Rated 5 out of 5 stars

The best bank experience in DK

I was never able to understand how the loans worked in Denmark before we met Kristina. She was so patient and walk me through everything. What a great service!
Thanks a lot!

6 December 2022
Unprompted review
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Reply from Sparekassen Danmark

Thank you for letting us and Kristina know what a difference, she is making for you! We are happy to help!

Kind regards
Anja Søndergaard Nielsen
Kundeservice
Sparekassen Danmark

Rated 4 out of 5 stars

Great bank

Great bank, great service. Only thing is that you cannot put money (coins) in you account on Sjælland. I find it quite annoying that my children cannot put their savings in coins into the bank account.
Edit: Vi HAR prøvet filialen på Falkoner Alle, men man kan kun sætte sedler ind - og ikke mønter. Det er ikke særlig smart at man ikke kan sætte mønter i banken…

28 November 2022
Unprompted review
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Reply from Sparekassen Danmark

Mange tak for din anmeldelse. Vi har en pengeautomat ved vores afdeling på Frederiksberg, Falkonér Allé 72 A. Der er ind- og udbetaling i danske kroner og køb af euro.

Rigtig god aften.

Venlig hilsen
Vinnie Skov
Chef for Kundeservice
Sparekassen Danmark

Rated 1 out of 5 stars

Racist bank

Is not possible 0 stars?! I had just bad experience with this bank. It doesn't respect their clients, especially the foreigners. I talk from my experience and this is a racist bank. I wanted to transfer my money to another card and they block my transfer. Practically they let me without money for two weeks now. I call them and everytime they say sorry and that they will fix the probleme and soon I will have my money. It passed 2 weeks and nothing. Your sorrys doesn't put food on my table. You don't care about your clients and this is just one of my bad experiences, the last one that happend. I have others more... Soo because of your incompetence I get to suffer, me and my family, that's way wherever I have the possibility I will make you bad publicity. If you don't respect me why should I?

17 February 2022
Unprompted review
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Reply from Sparekassen Danmark

Tak fordi du tog dig tid til at lave en anmeldelse, men jeg er selvfølgelig ked af, at du har fået sådan en oplevelse. Jeg kan desværre ikke gå mere ned i din sag her, men du er altid velkommen til at kontakte din afdeling for at finde ud af hvad der sker med dine kort eller overførsel.

Vi vil gerne give alle vores kunder samme gode oplevelse.

Rigtig god dag til dig.

Venlig hilsen
Vinnie Skov
Chef for Kundeservice
Sparekassen Danmark

Rated 1 out of 5 stars

It used be good but for some unknown…

It used be good but for some unknown reason the customer service turned to a super horrible situation. It has been two months that my account has had problem in money transferring and no one fixed it yet. yesterday my account totally stopped working while I was shopping food so I had to return all items. My account still is not working and they don't take any action. Also today my boyfriend's account got same problem. So we have made our decision to chang our bank.

12 June 2021
Unprompted review
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Reply from Sparekassen Danmark

Hey Asal
On friday all paymentcards and ATM's i Denmark stopped working do to a problem af NETS.
So thats not our fault. But very sorry that i happend.
Cant see any problem with your account, but please send me an email with the problem, and I wil try to help.

Rasmus Krog Madsen
CX manager
Jutlander Bank
rkm@jutlander.dk

Rated 5 out of 5 stars

Thombs up til Peter fra Jutlander Bank…

Thombs up til Peter fra Jutlander Bank i Vejle. 😃 meget kompetent, venlig og personlig rådgiver.

9 April 2021
Unprompted review
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Reply from Sparekassen Danmark

Hej Rita,

Tusinde tak for din anmeldelse! Herfra giver vi med det samme din ros videre til Peter.

Du ønskes en rigtig god dag!

Med venlig hilsen
Forretningskonsulent
Lasse Hovgaard Kragh
lhk@jutlander.dk / 9657 5986

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