SpaMedica Reviews 

2,047
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 984 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, kind, and reassuring, making the experience comfortable and stress-free. The service and user experience are frequently highlighted as efficient, well-organized, and streamlined, with clear explanations provided throughout. Many express delight with the improved vision and excellent outcomes, often describing the procedures as painless and quick. However, some people reported deeply distressing or unpleasant experiences, citing a lack of communication from surgeons and feeling treated impersonally. A few others also felt that there were long waiting times or periods of waiting around during their visit.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as lovely, friendly, welcoming,... See more

Service

Consumers find service to be positive, with many expressing delight and satisfaction with the care received... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as exceptional,... See more

Product

Clients share positive opinions on product, with many expressing delight and satisfaction with their improved... See more

Quality

Customers had positive experiences with quality, with many delighted by the results of their treatments, such... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simply exceptional and professional staff at Blackpool made my experience so very good. Having vision in one eye only I was somewhat concerned about anybody touching the left eye let alone performing... See more

Rated 5 out of 5 stars

Really friendly,reassuring,professional staff.Everything is explained,questions answered.You are given a small locker to put personal effects in.Water was given if required.Did not feeling rushed at a... See more

Company replied

Rated 5 out of 5 stars

All the staff were so lovely! My surgery took place immediately when I arrived and it was much quicker than I was expected. The surgeon and nurse talked me through everything and put my apprehension a... See more

Rated 5 out of 5 stars

Took my mum to have first cataract surgery, she suffers with dementia and I was uncertain weither she would go ahead with the procedure. From walking in the entrance and being greeted by two lovely g... See more

Company replied


Company details

  1. Health & Medical

Written by the company

SpaMedica is one of the leading providers of NHS eye patient services and, in 2018, we became the largest NHS cataract surgery provider in the UK. Beyond cataract surgery, other NHS ophthalmology services offered include treatments for Age-Related Macular Degeneration (AMD) and Posterior Capsule Opacification (PCO), which is treated through a procedure known as YAG laser capsulotomy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(2,047)

895 reviews in the last 12 months

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Rated 5 out of 5 stars

The staff were amazing

The staff were amazing, courteous, kind and caring. I felt comfortable from the moment I arrived to the moment I left. Highly recommend.

16 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Excellent service

Excellent service, all staff were extremely polite and helpful. I am very grateful for the treatment I received with my right eye and look forward to having the cataract surgery on my left eye soon.

4 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

A very enjoyable experience

From the moment i arrived i was treated very well by friendly staff and everything about my upcoming treatment was explained to me.

15 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

They were wonderful very professional…

They were wonderful very professional and friendly from the very start . would tell anybody to go to them for treatment. They have given me the most wonderful gift of seeing again . A big thank you to you all.

15 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

I've had cataract procedure on both…

I've had cataract procedure on both eyes and each time was painfree and carried out with careful precision. No after-effects and my distance vision is so improved, I don't need spectacles to watch tv etc.
SpaMedica at Blythe Valley and the staff are very welcoming.

29 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

My grandads words

I'm really pleased with the outcome of my cataracts procedure, from start to finish the staff was excellent. See you in 11 weeks for my other eye.

13 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

So easy and quick to make an appoint…

So easy and quick to make an appoint ment first one a matter of weeks, first op 3 weeks later and today my other eye was done. The staff are wonderful I would recommend Spamedica to anyone can't say enough about them.

2months done

.

18 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Just had my second cataract surgery at…

Just had my second cataract surgery at Spa medica St Catherine's Hospital on the Wirral, lovely consultant Joe performed the procedure along with his excellent staff, everything explained and would recommend Spamedica to anyone choosing where to have their procedure

14 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Cataract procedure

Friendly, informative and accessible team Carlisle. Immensely impressed by surgeon's expertise and operation outcome. Experienced immediate visual clarity.
Seamless procedure from referral to actual operation, a timescale of 4 months. Excellent!

27 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Do not be concerned there is no discomfort and before you know it's ove.r

I have had cataract surgery in two different Spa Medica Hospitals, eight years apart, on different eyes. On both occasions I was a bit concerned about surgery, for different reasons On both occasions I was completely put at ease by the staff. Any one who is concerned about cataract surgery need not be worried. The staff at Spa Medica are caring.

3 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

I was seen very quickly ,a couple of…

I was seen very quickly ,a couple of days after my initial visit. The surgery was done on time with no pain in a very clean environment.The staff were very pleasant and explained everything very well as we went along ....thank you I can't wait to get the other eye done and have excellent vision again

23 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Treated very well by all the staff from…

Treated very well by all the staff from reception to surgeon, all happy to answer any questions , made both my visits a pleasant experience .

4 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 3 out of 5 stars

Disappointing post op service

Initial assessment and surgery went really well. Staff at the clinic were brilliant.
Unfortunately, the post surgery service has been a let down.
I phoned 5 days after my surgery for advice about some symptoms that I was experiencing, and was promised a call back within 24 hours.. 3 days on and I still haven't had the call.

13 July 2026
Unprompted review
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Reply from SpaMedica

We are very sorry to hear that your experience with us post surgery has fallen short of your expectations.

In order for us to investigate this, we would be grateful of you could kindly send us an email at feedback@spamedica.co.uk with your full name, date of birth, and details of the hospital you visited. Along with details of your experience.

Please rest assured that we take your comments very seriously and your feedback will be shared with senior management.

Rated 5 out of 5 stars

I had my cataract surgery done at…

I had my cataract surgery done at America Colchester last week. I can't praise the staff enough, at every stage the staff put me at ease and were wonderful. I had no pain whatsoever during the operation and none after. I would recommend America 100% and the difference in my right eye, to before is amazing, can't wait for my other eye to be done Thank you America 8/7/26 Stephanie clacton

8 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 1 out of 5 stars

Is not of one entire satisfaction

Is not of one entire satisfaction.
Nothing done only talking.
Receptionist totally failed to send my medical feed back as they told me to the hospital. I called two times last me he disconnected the phone while iam online that was so rude. He didn't consider my age and iam moving without glasses for two months

16 July 2026
Unprompted review
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Reply from SpaMedica

We are very sorry to hear about your experience at SpaMedica.

In order for us to investigate this, we would be grateful of you could kindly send us an email at feedback@spamedica.co.uk with your full name, date of birth, and details of the hospital you visited. Along with details of your experience.

Please rest assured that we take your comments very seriously and your feedback will be shared with senior management.

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Perfect Cataract Surgery At SpaMedica Wokingham

Had my second cataract surgery six days ago, and just to say everything went perfectly, same as last time.
All the staff were very professional, and friendly. A big thank you to the team at SpaMedica Wokingham.

9 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

My proceedure was a raving success

My proceedure was a raving success. Thanks to the fantastic staff at SpaMedica in Birmingham I went from near totally blind in my right eye to good as new in 15 minutes.

6 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Took my mum to have first cataract…

Took my mum to have first cataract surgery, she suffers with dementia and I was uncertain weither she would go ahead with the procedure.
From walking in the entrance and being greeted by two lovely gentlemen on reception, who escorted us upstairs. From there on all the staff were most helpful and caring explaining everything throughly and helping put my mums mind at ease. Couldn’t fault any one or anything at all, a truly positive experience.

13 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Good experience

I had a cataract removed on 14 July at spa medica on tickhill rd Balby. I was very nervous but the staff were lovely, from reception to the surgeon. Explained everything and gave me chance to ask questions. Made sure I was comfortable and reassured me all the way. I will not be frightened of having my other eye done and will request i go there again.

14 July 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Very nice staff

Very nice staff, efficient service

14 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

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