SpaMedica Reviews 

2,040
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 984 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, kind, and reassuring, making the experience comfortable and stress-free. The service and user experience are frequently highlighted as efficient, well-organized, and streamlined, with clear explanations provided throughout. Many express delight with the improved vision and excellent outcomes, often describing the procedures as painless and quick. However, some people reported deeply distressing or unpleasant experiences, citing a lack of communication from surgeons and feeling treated impersonally. A few others also felt that there were long waiting times or periods of waiting around during their visit.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as lovely, friendly, welcoming,... See more

Service

Consumers find service to be positive, with many expressing delight and satisfaction with the care received... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as exceptional,... See more

Product

Clients share positive opinions on product, with many expressing delight and satisfaction with their improved... See more

Quality

Customers had positive experiences with quality, with many delighted by the results of their treatments, such... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simply exceptional and professional staff at Blackpool made my experience so very good. Having vision in one eye only I was somewhat concerned about anybody touching the left eye let alone performing... See more

Rated 5 out of 5 stars

Really friendly,reassuring,professional staff.Everything is explained,questions answered.You are given a small locker to put personal effects in.Water was given if required.Did not feeling rushed at a... See more

Company replied

Rated 5 out of 5 stars

All the staff were so lovely! My surgery took place immediately when I arrived and it was much quicker than I was expected. The surgeon and nurse talked me through everything and put my apprehension a... See more

Rated 5 out of 5 stars

Took my mum to have first cataract surgery, she suffers with dementia and I was uncertain weither she would go ahead with the procedure. From walking in the entrance and being greeted by two lovely g... See more

Company replied


Company details

  1. Health & Medical

Written by the company

SpaMedica is one of the leading providers of NHS eye patient services and, in 2018, we became the largest NHS cataract surgery provider in the UK. Beyond cataract surgery, other NHS ophthalmology services offered include treatments for Age-Related Macular Degeneration (AMD) and Posterior Capsule Opacification (PCO), which is treated through a procedure known as YAG laser capsulotomy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(2,040)

885 reviews in the last 12 months

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Rated 5 out of 5 stars

I have been receiving treatment at…

I have been receiving treatment at SpaMedica ( Colchester ) for Cateract surgery on both eyes plus other problems over the last twelve months. The whole team have given first class treatment in every way possible, not only medical but treating you as a special person caring for your every needs , which in this day and age can be hard to find. I cannot thank them all enough and would not hesitate in recomending them.
I cannot close without saying a very special thank you to them all

15 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Helpful friendly staff

The staff who were seeing to my mother were very friendly, helpful and Polite couldn’t do enough to help her.
They put here at ease with everything before the cataract surgery.

22 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Ist cataract removal at Exeter Spa Medica

I had my 1st cataract removal at Spa Medica, Exeter. I am delighted with the result. Can now see clearly into the distance and colours are bright and glowing! Some colours are very different from how they used to be! All staff were kind and helpful, explaining the treatment clearly, so that I knew what to expect. The op. Was quick and pain free. Staff and transport manager extremely helpful and kind when we found our car battery was flat, afterwards and got the car started and drove in front of us all the way home, to check we got there safely! Many thanks for everyone's care and literally going the extra mile!
Jan Foxell.😄

24 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 3 out of 5 stars

Harry Griffiths

Harry Griffiths, 07598435980, 16 Chadwick Manor, In Feb/March this year I had a Tonic lense, right eye and a NHS lebse left eye put in by Spa Medica. But now, almost four from then, i am still finding discomfort, strain and slight blurring especially from the right eye, I feel I need an appoint to check that all is well, with proceedure

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

I recently had my first cataract operation at the Preston clinic, from the pre operation assessment to the actual operation itself I cannot praise the friendliness and professionalism of all the staff both medical and admin. The building is modern,bright and extremely well maintained and clean. My operation has been a complete success and they provide fantastic advice and aftercare. I can't wait until I get my next cataract removed !

16 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Excellent all round.

Had my cataract surgery 5 days ago at SpaMedica in Bedford. Without exception, the staff from reception to surgeon were excellent. Everything was explained and despite being a nervous patient I was put at ease by nurses and the surgeon. I can't speak highly enough of all the team I came into contact with. My vision is much improved already. All in all a very positive experience.

17 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Wokingham team

Had my first eye cataract surgery done on Saturday at Wokingham everyone was very friendly very well organised made me feel safe. Looking forward to having the second one done now as my eyesight it’s already amazing thank you x

21 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

A great cataract company!

I found the team at the SpaMedica Sittingbourne Kent branch to be very friendly and great at their jobs!

21 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Had my laser eye treatment in both eyes…

Had my laser eye treatment in both eyes this morning, WOW, I can see again, it's brilliant, it's wonderful, don't think I'll need glasses now, the staff, nurses and doctors were kind and really helpful, thanks so much

21 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

I felt very well informed and cared for…

I felt very well informed and cared for through the pre-op consultation, the op itself and what to expect post operation.
Staff were supportive and professional, the premises clean and bright and the service like clockwork.

25 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 1 out of 5 stars

I have an appt at Epsom on Wednesday…

I have an appt at Epsom on Wednesday and need to check something first. I cannot get to speak to them and very frustrated. I was told I'd get a callback rather than wait on hold. I messaged on Facebook and was told they'd get me a call as soon as possible. It's nearly 3 hours now

20 July 2026
Unprompted review
Rated 5 out of 5 stars

I had my cataract op at Wokingham


I had my cataract op at Wokingham. All the staff are very helpful and make you feel at ease. I couldn't believe how quick the procedure took.
Definitely recommend them

18 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Excellent staff well explained and very…

Excellent staff well explained and very polite
Norwich branch was very clean
Staff did all they could to relax you
Was done very quickly and so far all is good

14 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

The staff were amazing

The staff were amazing, courteous, kind and caring. I felt comfortable from the moment I arrived to the moment I left. Highly recommend.

16 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Excellent service

Excellent service, all staff were extremely polite and helpful. I am very grateful for the treatment I received with my right eye and look forward to having the cataract surgery on my left eye soon.

4 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

A very enjoyable experience

From the moment i arrived i was treated very well by friendly staff and everything about my upcoming treatment was explained to me.

15 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

They were wonderful very professional…

They were wonderful very professional and friendly from the very start . would tell anybody to go to them for treatment. They have given me the most wonderful gift of seeing again . A big thank you to you all.

15 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

I've had cataract procedure on both…

I've had cataract procedure on both eyes and each time was painfree and carried out with careful precision. No after-effects and my distance vision is so improved, I don't need spectacles to watch tv etc.
SpaMedica at Blythe Valley and the staff are very welcoming.

29 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

My grandads words

I'm really pleased with the outcome of my cataracts procedure, from start to finish the staff was excellent. See you in 11 weeks for my other eye.

13 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

So easy and quick to make an appoint…

So easy and quick to make an appoint ment first one a matter of weeks, first op 3 weeks later and today my other eye was done. The staff are wonderful I would recommend Spamedica to anyone can't say enough about them.

2months done

.

18 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

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