Spade & Co Reviews 1,174

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 435 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its ease of use and setup, with many expressing satisfaction with its features and value. The customer service is frequently highlighted as exceptional, with people appreciating the quick response times and helpfulness of the support team. Many consumers also commend the product's long battery life and overall user experience. However, some customers also noted issues with the product's quality, specifically regarding inaccurate temperature readings and problems with syncing activity data. A few other people also felt that the watch's heart rate monitor was unreliable or that the device stopped working prematurely.

What people talk about most

Product

People report positive experiences with the product. Many customers are very satisfied with their... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and setup of the smartwatch.... See more

Quality

Consumers find quality to be ambiguous, with many praising the Spade smartwatch 4 for its stylish design,... See more

Response time

Users describe positive interactions with response times, often highlighting quick replies to emails and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Through NO fault of the Company, I had to return a perfectly working watch and accessories due to my inability to properly wear it. I could not ask for a kinder and helpful response to my issues, i... See more

Rated 5 out of 5 stars

I used a Fitbit for years and I needed a change because I was questioning the accuracy of the data. I chose this fitness watch because it had all the functions I needed, and more, plus the positive... See more

Rated 5 out of 5 stars

Spade and Co. has the finest customer service I have ever experienced! My husband has a Smartwatch 4, which he likes a lot but we never could get the weather to give an accurate temperature reading.... See more

Rated 5 out of 5 stars

I am enjoying the Smartwatch 4 to track my stats on health. I thought I was active enough, and that I was sleeping well, but I needed to see it on charts since I have recently needed to be in the med... See more


Company details

  1. Watch Manufacturer

Written by the company

Spade & Co is a health and fitness brand committed to improving people's lives. Our goal is to empower everyone to live a healthier and more active lifestyle. Our latest product, the Health Smartwatch 3, is designed to help you track your daily activity, heart rate, blood oxygen level, and sleep.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Replied to 37% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

From what I've been through I don't…

From what I've been through I don't believe this company is capable of improving. Why? They only give you 30 days warranty on these watches. Even seconds will last 60 days. I believe they are in the business of giving us seconds that didn't come through their manufacturing process properly and charging us top dollar. Mine is 5-6 months old. It is loosing 78percent of the charge every 4 hours,. It was on charger all night. This morning at 9:15 it was 100%. Fourhours later it was down to 22% and now at 5pm its at 17%. This is not a proper functioning watch. I paid top dollar for a piece of their junk and because it operated for 80 days, plus they said (pardon me, "they" is incorrect.....they don't talk to you at all....its AI that comes back to you with a canned speech offering a $15.00 Credit on future purchases. If you want a reliable smartwatch, theLAST PLACE TO GO IS SPADEANDCO. They are dishonest, greedy, don't give a hoot about what they left you with....they got their money and that's all that matters to this despicable play actor. Don't deal with them ever. You will regret it. They are downright liars, so protect yourself.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Best for the money

Affordability, great battery life, great price, does all the things I need it to. Only downside is the cheap bands it comes with- I hate those plastic things

23 January 2026
Unprompted review
Rated 5 out of 5 stars

I really like this smartwatch

I really like this smartwatch. I like the apps on it, like the heart rate, stress, Sp02, and sleep monitoring. I have a variety of disabilities that the watch can monitor. I also like that the watch has a long period of time before it has to be charged again. Also, I love receiving my emails and texts as well as answering the phone on my watch. Just like the old Dck Tracy comic series. However, the weather app needs to be corrected. At times, it shows a large temperature like 217 degrees when it is actually 12 degrees on the watch home page, which is very close to being accurate. Overall, I really enjoy and like the smartwatch.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

I am really loving this health watch

I am really loving this health watch. The battery lasts for days (!) and it is comfortable. I bought it for the sleep and heart rate information, but I'm enjoying the other features to. It's not overly complicated yet has plenty of features.

22 January 2026
Unprompted review
Rated 3 out of 5 stars

I have Spade & Company smart watch for…

I have Spade & Company smart watch for almost a year. At first, I was very impressed. But, now that I’ve had it for a while, this watch has some major issues. It is hopelessly inaccurate, if you’re using it for sleep data. It will show that you are sleeping, when you’re awake, and that you are awake, when you’re sleeping. And, if you are awake for more than a short time in the middle of the night, it’ll almost always limit your sleep data to either before or after the period you were awake. It’ll often display inaccurate SpO2 data, heart rate, and respiration data during sleep. For instance, the detailed data for SpO2 will be summarized as ranging from 92 to 100%, but if you look at the detailed data, there are no data points that show 92%. I also find it incredibly annoying that, the watch will not record naps as sleep. Their simplistic AI notifications are beyond annoying and are completely useless. This watch has great potential, but I think the major issue involves the firmware programming, which appears to be quite sloppy.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

I really love this watch!!!

I really love this watch! I thought it was going to have a bigger face from the pictures I saw online but it didn't, which I liked. I love the band and how after you buckle the band, the rest of it goes through an opening so it doesn't flop or get hung up on things! Very clean looking. It was very easy to set up too! Honestly, it was so easy I don't even remember how I did it! I just downloaded the app and probably hit a button. (I usually have to get my son to help me but I did it all by myself!) Love the color too! I purchased the rose gold. Love it!

25 December 2025
Unprompted review
Rated 4 out of 5 stars

Enjoy the watch.

The watch is great. I have two mild complaints/comments. The strap that came with it was tight and I would have appreciated a little longer. No big deal. And I disagree with the step counter, I walk down my stairs (13 steps) and it shows 6 or 0. I'm sure this is just to make me walk more. Overall, I'm happy. Got another strap and walking more. Thanks.

21 January 2026
Unprompted review
Rated 2 out of 5 stars

The watch is very inaccurate

The watch is very inaccurate. Pulse rate was 20% lower than actual on several checks, all with the watch being very secure. The step count showed 5289 steps after walking for 60 minutes at 3.5 mph, which manually calculated at 7200 steps. Distance was only 2.7 miles vs actual of 3.44 miles actually walked. I can only imagine the accuracy of sleep is also low. I had to block phone as it dialed the phone while I was in the shower, and the watch face regularly changes in the shower or during activities. You get what you pay for.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

I have now owned this watch for 3…

I have now owned this watch for 3 months and what a blessing it has been. From recording my steps and ever present reminder that motion is lotion and life to the body. Heart rate recording, sleep time to temperature updates and the seamless link to my phone has and continues help me with activities of daily living. It is a watch that is extremely affordable and should be on the wrist of everyone.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Great battery life easy to understand…

Great battery life easy to understand the metrics can be connected to phone to receive texts calls… helps with my sleep patterns, only issue I have is the wrist band, not very comfortable in warm weather as it promotes sweaty wrist. Charge a few dollars more for a premium band

16 January 2026
Unprompted review

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