Spade & Co Reviews 1,182

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 439 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product, highlighting its value and performance, often noting its long battery life and ease of use. Many consumers appreciate the excellent customer service, with numerous mentions of quick and helpful responses from support staff who effectively resolve issues. However, some people were dissatisfied with the product's quality, reporting issues such as inaccurate readings for temperature or heart rate, and some watches ceasing to function shortly after purchase. A few customers also mentioned difficulties with customer service, citing slow response times or a complete lack of assistance for their concerns.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers express satisfaction with the Smartwatch 4,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

User experience

Consumers generally find the user experience to be positive, highlighting the ease of use and setup. Many... See more

Quality

Users describe ambiguous interactions with quality. Many customers are pleased with the watch's stylish... See more

Response time

Customers consistently note positive experiences with response times, often highlighting the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Trish was an exceptional resource. As seniors burned so many times with spammers and hackers, we were so cautious about an online purchase and then was model best fit our lifestyles. Trish took a pers... See more

Rated 5 out of 5 stars

Spade and Co. has the finest customer service I have ever experienced! My husband has a Smartwatch 4, which he likes a lot but we never could get the weather to give an accurate temperature reading.... See more

Rated 5 out of 5 stars

Through NO fault of the Company, I had to return a perfectly working watch and accessories due to my inability to properly wear it. I could not ask for a kinder and helpful response to my issues, i... See more

Rated 5 out of 5 stars

I am so pleased with Spade an Co customer service. Trisha returned my email very quickly with an answer to my question. And we personally corresponded back and forth with a solution that was better... See more


Company details

  1. Watch Manufacturer

Written by the company

Spade & Co is a health and fitness brand committed to improving people's lives. Our goal is to empower everyone to live a healthier and more active lifestyle. Our latest product, the Health Smartwatch 3, is designed to help you track your daily activity, heart rate, blood oxygen level, and sleep.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 36% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I really love this watch!!!

I really love this watch! I thought it was going to have a bigger face from the pictures I saw online but it didn't, which I liked. I love the band and how after you buckle the band, the rest of it goes through an opening so it doesn't flop or get hung up on things! Very clean looking. It was very easy to set up too! Honestly, it was so easy I don't even remember how I did it! I just downloaded the app and probably hit a button. (I usually have to get my son to help me but I did it all by myself!) Love the color too! I purchased the rose gold. Love it!

25 December 2025
Unprompted review
Rated 4 out of 5 stars

Enjoy the watch.

The watch is great. I have two mild complaints/comments. The strap that came with it was tight and I would have appreciated a little longer. No big deal. And I disagree with the step counter, I walk down my stairs (13 steps) and it shows 6 or 0. I'm sure this is just to make me walk more. Overall, I'm happy. Got another strap and walking more. Thanks.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

I have now owned this watch for 3…

I have now owned this watch for 3 months and what a blessing it has been. From recording my steps and ever present reminder that motion is lotion and life to the body. Heart rate recording, sleep time to temperature updates and the seamless link to my phone has and continues help me with activities of daily living. It is a watch that is extremely affordable and should be on the wrist of everyone.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Great battery life easy to understand…

Great battery life easy to understand the metrics can be connected to phone to receive texts calls… helps with my sleep patterns, only issue I have is the wrist band, not very comfortable in warm weather as it promotes sweaty wrist. Charge a few dollars more for a premium band

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Love my watch!

Love my watch!! But I ordered a leather band at the end of December and never received it. It was not your fault as it was the post office that apparently missed placed it. Will definitely get another watch in the future!

15 January 2026
Unprompted review
Rated 1 out of 5 stars

I have had my watch my wife bought me…

I have had my watch my wife bought me for about 8 months. Now it won’t charge. I have tried two different chargers but neither one will charge the phone. Nice watch but useless right now. I had a Fitbit for about three years before it went belly up and wouldn’t connect to the app. Much better than 8 months for this watch. It would be nice if you came up with a product that would actually last. Tired of wasting money on trash.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Easy process

Easy process, great products so far.
Thank you very much

10 January 2026
Unprompted review
Spade & Co logo

Reply from Spade & Co

Hi David,

Thank you for your review! We’re glad to hear the process was easy and that you're happy with the products so far. We truly appreciate your support!

Rated 5 out of 5 stars

I am still in the process of learning…

I am still in the process of learning how to use my watch but it was fairly easy to set up.

10 January 2026
Unprompted review
Spade & Co logo

Reply from Spade & Co

Hi David,

Thank you for your review! We’re glad to hear that setup was easy and that you’re taking time to explore everything your watch can do. We hope you enjoy discovering all its features — and we truly appreciate your support!

Rated 5 out of 5 stars

Love my new watch

Love my new watch. Ordered 2 by mistake and didn't realize it till I received. Let Spade know and helped me correct the problem. Thanks!

27 November 2025
Unprompted review
Spade & Co logo

Reply from Spade & Co

Hi Rhonda,

Thank you for your review! We’re glad to hear that setup was easy and that you’re taking time to explore everything your watch can do. We hope you enjoy discovering all its features — and we truly appreciate your support!

Rated 5 out of 5 stars

Ready to Use!!Software updated to facilitate pairing…

Software updated to facilitate pairing and data tabulations. Easy to use, fewer drop outs requiring re-pairing with app.

30 December 2025
Unprompted review
Spade & Co logo

Reply from Spade & Co

Hi Ed,

Thank you for your review! We’re glad to hear the latest software update made pairing easier and improved your overall experience. We truly appreciate your feedback and support!

Rated 5 out of 5 stars

I love the watch

I love the watch. I got one for my wife and myself. We both are very happy with the watch, Easy to read, seems to be accurate , fits well, easy to get different watch faces. We did both get screen protectors and they work great. The battery lasts a long time. Happy

10 December 2025
Unprompted review
Spade & Co logo

Reply from Spade & Co

Hi Dave,

Thank you for your wonderful review! We’re thrilled to hear that both you and your wife are enjoying your watches — from the easy-to-read display and customizable faces to the long-lasting battery and screen protectors. We truly appreciate your support and are so glad you’re happy with your experience!

Rated 5 out of 5 stars

Everything went smoothly

Everything went smoothly. Hardest part was attaching band or adjusting links.

2 January 2026
Unprompted review
Spade & Co logo

Reply from Spade & Co

Hi Leo,

Thank you for your review! We’re glad to hear everything went smoothly with your purchase. And yes — adjusting bands can sometimes be the trickiest part! We truly appreciate your support!

Rated 5 out of 5 stars

My Spade four is amazing

My Spade four is amazing. It is reliable, does not require anything more than being charged which usually nine/ten days after the last charge.
The activity logs are fantastic and simple to use.

2 January 2026
Unprompted review
Spade & Co logo

Reply from Spade & Co

Hi D,

Thank you for your great review! We’re thrilled to hear you’re loving your Spade 4 and finding it reliable with such long battery life between charges. It’s wonderful to know the activity tracking is helpful and easy to use. We truly appreciate your support!

Rated 5 out of 5 stars

Ease of use and the fact that a charge…

Ease of use and the fact that a charge actually lasts10-14 days

1 January 2026
Unprompted review
Spade & Co logo

Reply from Spade & Co

Hi Ken,

Thank you for your review! We’re glad to hear you’re enjoying how easy the watch is to use — and that the long-lasting battery is delivering 10–14 days between charges. We truly appreciate your support!

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