Spacer.com.au Reviews 597

Omg they are terrible I still haven't got paid and when I'm asking them to confirm the payments they said ok it's been 10 days still waiting for payment

I had found the customer service agent a Super Star! Tony was helpful and showed empathy for when my son's car park booking date had changed. He gave me options, which was important to me.

Overall, A great service with exceptional communication from both Spacer Customers Care and our landlord Nicole.

I will definitely be using this service again.

Thank you,

Regards
-Mo

I'm having trouble deciding if Spacer are scammers or not. I have to book and pay for space to rent before I can even look to see if the space is large enough for my needs. Sounds very dodgy to me! Who would rent a house without seeing it first! And Clarisse is a broken record doing nothing to allay my concerns! Not for me I'm afraid. I don't know how they do business!!! Anyone doing as they ask is just looking for trouble and loss of their money!

Clarisse from the team is the champion. She is super helpful and highly efficient. She solved all the raised issues despite some shortcoming from the platform itself.

clarisse.

thank you so much for contacting the host to confirm and for taking the time to set up the rental payments and for organising the refund to come through.
very much appreciate your time / effort for all of this.
thanks again.

Tony was very helpful in assisting with an enquiry. They replied quickly and in a friendly way.

I have been a customer with Spacer for approx 5 months and the process has been a breeze. Clarisse in particular has been so wonderful to deal with an showed understanding & flexibility with making payments. Great communication and customer service. Thank you Clarisse.

UPDATE: I would like to thank the Spacer team for their prompt response in addressing this issue.

Original Post:

I have been in contact with Spacer support since Day 4 of my booking asking for help. I cancelled my booking on Day 4 due to a significant number of issues. After a phone call with support, several email tickets as well as chats, support told me that they would get in contact with my host. Since then my host has been sending me messages which are in a bad taste to the level of harassment as well as distressing phone calls. This has caused me significant anxiety and undue stress and is taking a mental toll on me to the extent that I do not even wish to use my parking space until the end of my agreed term as I fear for my safety.

After almost a week of having to follow up, all I get is a "Sorry to hear about that" and that I can still use the Space for a month.

In a phone call I was told that the money back guarantee lasts 24 hours but if the host says he is not available during that first 24 hours, what do you want me to do?

All of my reports and concerns were replied to with a "Sorry".

In addition the contract which I agreed to was falsely advertised and Spacer could not care less when in fact contracts would be considered null and void in such circumstances.

Below is the summary of the prior issues which led me to cancel my booking:

- Space was advertised with access to pool, gym, spa and sauna. When I spoke with the host he told me the management has an issue with me using these facilities which was one of the primary reasons which I was willing to pay $500 while other spaces in the area are significantly cheaper.
- On Day 1, the neighbour was parked in the parking spot and I was told to park in the Visitor space. Also key card was not functional.
- Day 2 and 3 I did not use the space.
- Day 4 I received a working card but was told the neighbour objects to me parking in the Host's space and that I should park in the neighbour's parking space which was on the other side of the parking lot.
- I decided to cancel my ongoing booking on Day 4 and notified host. Host told me he will have to take my security deposit as he had to specially organise key card for me. I believe this was unfair as a key card is a necessity to be able to access parking.
- Day 6 I received a message that the host wants me to return the key card ASAP while Spacer has already charged me for a whole month and is not willing to come up with a solution.

Clearly safety is not a priority for Spacer and neither is integrity.

Pay extra and use Wilson Parking, at least you won't have to worry about something happening to you.

I have been letting out my garage space through spacer for a few years now. Easy to list, they promote it well and lease it within a short period. Prompt payment every month. I had a renter who didn't pay, but spacer covered it under a guaranteed payment scheme and I got paid. Highly recommended if you have an empty space, someone will have a use for it.

My experience was excellent. The space was clean and well secured and easily accessible. Communication with Spacer and my host was very good. I had no problems or issues of any kind. Having this space was a great help while my apartment building was being seismically retrofitted. With limited access to my garage I did not have to move my car and leave it exposed to the elements on a daily basis. I would absolutely use Spacer if I need a parking space in the future.

Spacer is reliable and efficient with great customer service. Highly recommended!

i have 2 storage cages whih were not used in my investment properties. it was very easy to use Spacer and find long term tenants for both cages. Little extra income :)

I have a booking organised for 3.5 months thanks to Spacer.
This is the second booking I have received through the website.

I've been trying to contact them for past 1 month to let the other person know that I won't be able to rent out my parking anymore. They never reply to emails or calls and now there's no other way to contact them. So unprofessional behavior!! It's a fraud, be careful.

Spacer offered no assistance when my car was damaged. They simply do not care. Their insurance policy does not extend to vehicles (only boxes stored) or that’s at least what they told me. Extremely disappointed and would never recommend Spacer to any one.

Spacer has been so easy for me to use to rent out my space! Customer service team is always super fast at responding too.

For the past two years, I've been able to consistently host my car park rent. I am fortunate to have discovered spacer.com!!!

As a host I have found Spacer to be reliable. Never had any issues. They communicate well and clients have been really good. I would recommend Spacer.