Spa & Massage  Reviews 

518
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 486 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are professional, friendly, and attentive, ensuring that every session is deeply relaxing and restorative. People often note the ability of therapists to target specific areas of tension, providing customized solutions for muscle pain. Visitors also appreciate the clean, calming environment and the complimentary herbal tea offered before and after their treatments. Some people were dissatisfied with the atmosphere, mentioning busy reception areas and a lack of proper communication during appointments. A few reviewers also described feeling rushed or uncomfortable due to unexpected issues and inadequate consultation regarding the treatments.

What people talk about most

Service

Users describe positive interactions with service, highlighting professional therapists who tailor treatments... See more

Staff

Reviewers highlight positive aspects of staff, noting that therapists and receptionists are consistently... See more

User experience

Customers felt immense satisfaction and delight with the overall user experience, frequently praising the... See more

Location

Consumers find location to be a major highlight, noting the convenience of multiple accessible branches... See more

Facilities

Reviewers express general satisfaction regarding the facilities, highlighting that the environment is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had five massages now at Chiswick Spa & Massage - after never having had one before - and I am delighted with my experience every time. The place is warm and welcoming and every member of staff... See more

Rated 5 out of 5 stars

I went into the Crouch End branch with a significant pain in my lower back. Loris listened to my needs, asked some questions and then gave a bespoke back massage for an hour. I left their feeling mu... See more

Rated 5 out of 5 stars

It was very easy to book an appointment via their website. When I arrived at the Islington branch, the staff were very welcoming and made me feel at ease. I went for a 60 minute session and it was the... See more

Rated 5 out of 5 stars

I absolutely love coming here for my spa and massage treatments! Every visit is such a relaxing and enjoyable experience. The staff are friendly, professional, and always make me feel comfortabl... See more


Company details

  1. Massage Spa
  2. also in
  3. Massage Therapist
  4. Sports Massage Therapist
  5. Wellness Center

Written by the company

Expert massage therapy designed for lasting health and wellbeing. Spa & Massage offers treatments by experienced therapists (7+ years avg.) in a luxury Clinic setting: heated beds, organic oils, spa music, aromatherapy, and hot towels. Enjoy our signature Buddha Tea before and after every session. Book with Ease and discover the best Investment in Your Health & Wellbeing.


Contact info

4.8

Excellent

TrustScore 5 out of 5

518 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(518)

487 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gabriella B was incredible

Gabriella B was incredible; she spent the whole time focusing on my problem areas. The perfect amount of pressure. Best massage I’ve had in a long time.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience and massage

I had a 60-minute De-Stress Massage at Spa and Massage on Chiswick Road and had the pleasure of being treated by Rita. She was absolutely excellent—very attentive to my injuries and incredibly intuitive about what my body needed throughout the session.

What started as a de-stress massage evolved into a combination of de-stress and deep tissue work on my back, which was exactly what I needed. Rita struck the perfect balance between relaxation and targeted treatment, leaving me feeling much better afterwards.

I would highly recommend Rita to anyone looking for a skilled and caring therapist, and I will definitely be returning. Thank you!

11 June 2026
Unprompted review
Rated 5 out of 5 stars

I booked a 30 minute session to work on…

I booked a 30 minute session to work on some tense lower back and hamstring muscles. The atmosphere was really nice and I was offered a complementary tea after the massage had ended. Liliana and the other members of staff were excellent too.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

I booked a deep tissue massage with…

I booked a deep tissue massage with Zina after a very intense exam season, balancing two months of studying alongside swimming and training, and it was exactly what I needed. Honestly, it was one of the best massages I’ve ever had. Zina was incredibly professional, made me feel completely relaxed, and managed to work through all the tension and tightness I’d built up over the last few months. I left feeling refreshed, relaxed, and so much better. Highly recommend!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Spa and Massage is a beautiful, tranquil oasis

Spa and Massage is a beautiful, tranquil oasis in the heart of Chiswick with quality client attention. Age-old aches became history thanks to Victor. The selection of masseurs / masseuses is a great feature and it's a USP to have a choice of who provides your treatment. I literally went from mere crumpled human to pliant goddess! So if you feel you owe your body some tlc, this is the place. Highly recommended.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Calming luxurious experience

Calming luxurious feeling and smelling reception area. Friendly staff. Fantastic massage from Elif who listened and gave my problem areas extra attention. Would highly recommend.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

I have bought 25X60min

I have bought 25X60min, each time when I get service, I'm very satisfied. So far I did not get disappointed, because for me the quality of massage and specialist spotting the areas where I suffer a lot is way more important than spa location and staff. In general, I get here nice set up in rooms to relax, tea, smiling personals and experienced therapists who can approach your issues professionally.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Spa & Massage

I had a great massage by at the Chiswick branch by Jalena, which was partially a relaxation massage but she felt the tension in my body and advised I need some deep tissue work. She was absolutely right as I felt like I was walking on air at the end of it. I have not had a massage for many years as I did not feel any different in the past but this experience was different and I will definitely be implementing regular visits here into my life. I have since sent my loved ones as gifts as I cannot think of a better way to treat someone than the feeling you get walking out of there. The customer service is also excellent.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Had the most fantastic massage from Irena this week. Have booked with other therapists in the past who were all fantastic too, this was probably my sixth visit to this location and it is always something I look forward to in between being very busy with work. I find it affordable enough that it can be semi-regular treat.

7 June 2026
Unprompted review
Rated 5 out of 5 stars

Consistently great

Been coming here for about a year and only have good things to say every time. Had an amazing experience with Maria Jose who put in so much care and attention in a 60 minute de-stress massage session.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend ! Amazing therapist - especially Alexandra G.
The packages are also a wonderful way to enjoy regular massage therapy without breaking the bank. You wont regret it !

31 May 2026
Unprompted review
Rated 5 out of 5 stars

I love the staff

I love the staff, the comfy beds, the great therapists and the yummy (free) tea before and after. I always feel very well taken care of. Highly recommend!

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Incredible massages

I have been going for regular massages at Spa & Massage for a couple of years and can’t recommend it highly enough. The therapists are all amazing and I always leave feeling relaxed and stress-free and I’m sure to be a regular customer for years to come!

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Massage

Iuliana has looked after me every time I've gone for a massage, and I couldn't recommend her more highly. She always manages to find and work out all my knots, leaving me feeling relaxed, refreshed, and much better afterwards. She's attentive, professional, and takes the time to make sure you're comfortable throughout the treatment.

The whole experience is lovely—the treatment room is clean and welcoming, with a calm atmosphere and relaxing music that helps you unwind from the moment you arrive. I always leave feeling completely relaxed and looking forward to my next visit. Highly recommended!

8 June 2026
Unprompted review

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