Hans was very helpful and went through all cabin options as a last minute booking so many cabins already sold. It’s always handy to have a brochure in front of you to look where cabin numbers are... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have used sovereign for several years . Phone always answered quickly by professionally trained staff . If staff are exceptionally busy they will arrange call back promptly to deal with book... See more
Company replied
I appreciate the phone being answered promptly and if no-one available they call you back within ten minutes. I also appreciate the staffs good manners and efficiency. I have nothing but pr... See more
Company replied
Contacted Megan at Sovereign to register interest in a fast selling cruise taking place in 2028, on Sunday 17th May. As promised she telephoned me back the following day to confirm my requirements etc... See more
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Company details
Written by the company
The Sovereign Cruise Club is the UK's largest luxury cruise agent. We answer 95% of all calls within three rings with no automated call answering. We promise the finest service, renowned expertise & the guaranteed best prices. Fully ABTA/ATOL protected.
Contact info
14 Diddenham Court, Grazeley, RG7 1JQ, Reading, United Kingdom
- 03331 224466
- info@sovereigncruise.co.uk
- sovereigncruise.co.uk
4.9
Excellent
891 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from The Sovereign Cruise Club
Dear Samuel Quick,
Thank you so much for your recent 5-star review.
We are thrilled to hear that our team were friendly and helpful.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Friendly service booking made easy
15 June 2026
Reply from The Sovereign Cruise Club
Dear Peter Marshall,
Thank you so much for your recent 5-star review.
We are pleased to hear you found our team friendly and that we made the booking process easy.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Friendly
Friendly, helpful, knowledgeable about Cunard and all the services they provide plus there were savings to be made
15 June 2026
Reply from The Sovereign Cruise Club
Dear Derek,
Thank you so much for your recent 5-star review.
We are delighted to hear that you found our team friendly, helpful and knowledgeable about Cunard and all the other cruise lines that we sell.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Sovreign have always undercut the fares…
Sovreign have always undercut the fares of their competitors and all the staff at Sovreign are always very helpful
1 June 2026
Reply from The Sovereign Cruise Club
Dear Mrs Anita Gwynn,
Thank you so much for your recent 5-star review.
We are pleased to hear that you have consistently found great value with Sovereign and that our team has been helpful throughout your bookings.
We look forward to helping you plan your next cruise.
Kind regards,
The Sovereign Cruise Club
the service
1 June 2026
Reply from The Sovereign Cruise Club
Dear William Smith,
Thank you so much for your recent 5-star review.
We are thrilled to hear you were happy with the service you received.
We appreciate your feedback and look forward to helping you plan your next cruise.
Kind regards,
The Sovereign Cruise Club
Good service but just a couple of bugs…
Good service but just a couple of bugs in the system. Often trying to go back a page it would jump right back to the beginning again - frustrating!
28 May 2026
Reply from The Sovereign Cruise Club
Dear Stella Pollard,
Thank you so much for your recent 5-star review.
We are pleased to hear you received good service, but we are sorry to learn about the issues you experienced with the cruise lines website. We understand how frustrating it can be when navigation does not work as expected.
We look forward to helping you plan your next cruise.
Kind regards,
The Sovereign Cruise Club
We have just booked a 35 night cruise
We have just booked a 35 night cruise. Cleo was very friendly and professional answering all the questions we had. She secured the best price (i had shopped around). The process was straight-forward and we have piece of mind that Sovereign are an established cruise specialist.
8 June 2026
Unprompted review
Reply from The Sovereign Cruise Club
Dear Mr Bates,
Thank you so much for your recent 5-star review.
We are delighted to hear that Cleo provided friendly, professional service and was able to secure the best price for your 35-night cruise. It is great to know the booking process was straightforward and that our expertise gave you peace of mind.
We look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Excellent service
Excellent, as always!
All members of staff are fully familiar with cruise lines and can offer very good advice to potential customers. They will always go the extra mile to ensure customer satisfaction.
21 May 2026
Reply from The Sovereign Cruise Club
Dear Michael,
Thank you so much for your recent 5-star review.
We are delighted to hear that our team's knowledge and expertise have helped you make informed decisions and that our commitment to customer satisfaction continues to meet your expectations.
We look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Good service
Good service, comfortable cabins, breakfast , lunch and dinner all very good.
28 May 2026
Reply from The Sovereign Cruise Club
Dear Geoffrey Ayres,
Thank you so much for your recent 5-star review.
We are thrilled to hear that you enjoyed the service, found the cabins comfortable and were pleased with the quality of the meals throughout your cruise.
We look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Joan,
Thank you so much for your recent 5-star review.
We are pleased to hear that our team was able to assist you with your booking and provide a helpful service.
We look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Excellent customer service and price
Skye the adviser could not have been more not only am I a new customer but I am new to cruising and she took me through every stage to get the best deal for me.
21 May 2026
Reply from The Sovereign Cruise Club
Dear Sharon Middleman,
Thank you so much for your recent 5-star review.
We are delighted to hear that Skye was able to guide you through every stage of the booking process and help you find the best deal, especially as a first-time cruiser.
We will be sure to pass on your kind comments to her and look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Dealing with Luke was great
Dealing with Luke was great. He answered our questions and got us a great price in a timely manner.
18 May 2026
Reply from The Sovereign Cruise Club
Dear Monica B.,
Thank you so much for your recent 5-star review.
We are delighted to hear that Luke was able to answer your questions and provide you with a competitive price promptly.
We look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Good old fashioned service,cant see how…
Good old fashioned service,cant see how it could be improved.
27 May 2026
Reply from The Sovereign Cruise Club
Dear Henry Miller,
Thank you so much for your recent 5-star review.
We are delighted to hear that you appreciated our traditional approach to customer service. Your feedback is greatly valued and we look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Susan Sparrow,
Thank you so much for your recent 5-star review.
We are delighted to hear that our team took the time to listen to your requirements and provide the support you needed.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Mr Hand,
Thank you so much for your recent 5-star review.
We are thrilled to hear that you found our team professional.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Stefan's Sovereign Cruise Club team deliver yet again…
The Sovereign Cruise Club team consistently, provide excellent, expert service and customer care, coupled with delivering highly competitive pricing. During a very busy weekend period, our latest Oceania booking was obtained at the best market price and expertly managed by our personal cruise advisor Martin, a really knowledgeable, professional, cruise expert. Thank You!
2 June 2026
Reply from The Sovereign Cruise Club
Dear Paul Anthony Kelly,
Thank you so much for your recent 5-star review and continued support.
We are pleased to hear that Martin provided the expert guidance, personal service and competitive pricing that you have come to expect from The Sovereign Cruise Club. We will be sure to pass on your kind words to him.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Thank you
Cleo at Sovereign made the whole booking process an absolute joy and went out of her way to get us the best deals and best available suite.
Thank you so much.
2 June 2026
Reply from The Sovereign Cruise Club
Dear Geoff P,
Thank you so much for your recent 5-star review.
We are delighted to hear that Cleo made your booking experience so enjoyable and went the extra mile to secure the best deals and suite available for you. We will be sure to pass on your kind words to her.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
First class customer service
Fabulous service from Ella who is very prompt, professional and a pleasure to work with in arranging our Seabourn World Cruise. A great offer from Sovereign for our dream trip. They have looked after us previously and we are thrilled to be booking again with them. Stefan and the team are all such a pleasure to deal with. Thank you
2 June 2026
Reply from The Sovereign Cruise Club
Dear Brogan Swan & Alan Wilkinson,
Thank you so much for your recent 5-star review.
We are pleased to hear that Ella provided such prompt and professional service while helping to arrange your Seabourn World Cruise. It is wonderful to know that you were pleased with the offer and that you have chosen to book with us again. We will be sure to share your kind words with Ella, Stefan and the rest of the team.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Booking was simple and done in timely…
Booking was simple and done in timely manner. But correct deposit was not taken and a day later a complete stranger phoned up asking for my card number to pay the extra. I would normally expect an email or link to do this. Unprofessional especially over a weekend
26 May 2026
Reply from The Sovereign Cruise Club
Dear Alison,
Thank you for your recent 4-star review and for your positive comments about the ease and speed of the booking process.
We would like to apologise for the confusion surrounding the outstanding deposit payment. Due to a miscommunication, our team contacted you instead of your mother who made the associated booking and we appreciate how this may have caused concern.
We value your feedback and have shared your comments with the relevant team as we continue to review and improve our communication processes to ensure a better customer experience.
Thank you again for bringing this to our attention. We appreciate your feedback and hope to assist you again in the future.
Kind regards,
The Sovereign Cruise Club
Great advisors
The advisors, Martin and Hans, were both professional, knowledgeable and extremely helpful.
1 June 2026
Reply from The Sovereign Cruise Club
Dear Customer,
Thank you so much for your recent 5-star review.
We are delighted to hear that Martin and Hans provided a professional, knowledgeable and helpful service. We will be sure to share your kind feedback with them.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
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