I am always wary buying online , but really liked an item so I messaged for a few details, Mitch messaged back immediately with all I wanted to know , no hard sell .. The product was here exactly w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There isn't enough gold stars for this great business previous order online which was delivered on time.so thought I'd try shop for day out drove up from portsmouth bought some really good quality ite... See more
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I’ve used this company a few times now and been in touch a lot regarding different things … every time the customer service off Rachel has been absolutely brilliant and the products I have been more t... See more
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I am so pleased with the necklace I purchased. I had seen it before in town and was tempted to buy it. I am so glad I didn’t as Southend Discount Gold were offering it at a fantastic price. Easy to or... See more
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Company details
About Southend Discount Gold Ltd
Written by the company
Southend Discount Gold is a family-owned jewellery store and pawnbroker situated on Southend High Street. As fourth-generation jewellers, we established our Southend location in 2009 and take great pride in delivering exceptional customer service. Our extensive selection includes both new and pre-owned gold, diamond, and silver jewellery. Additionally, our pawnbroking services for asset loans are authorised and regulated by the Financial Conduct Authority. We also offer part exchange and jewellery repair services. You can visit our branch anytime as we are open 6 days a week 9:00am - 17:30pm, we are also open every Sunday throughout December.
Contact info
111 High Street, SS1 1LQ, Southend-on-Sea, United Kingdom
- 01702 332482
- sales@southenddiscountgold.co.uk
- southenddiscountgold.co.uk
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4.9
Excellent
751 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Southend Discount Gold Ltd
Dear Lauren. Many thanks for your kind review, we really do appreciate and hope we can assist you again soon. All the best!
Reply from Southend Discount Gold Ltd
HI There, thanks so much for your kind review, we really appreciate it and hope we can assist you again soon. Kind Regards
Quick delivery/despatch
27 January 2026
Reply from Southend Discount Gold Ltd
Dear William. Many thanks for your kind review its really appreciated. Hope we can assist you again soon. Kind Regards
Brilliant service quality product
22 January 2026
Reply from Southend Discount Gold Ltd
Dear Anthony. A very many thanks for your kind review which is most appreciated. Hope we can help you again at another time too. All the best!
Great quick service
Very efficient .. I emailed with a question and answered immediately xx ring arrived very quickly and Im absolutely delighted with it, it’s beautiful
22 January 2026
Reply from Southend Discount Gold Ltd
Dear Margot. It was my pleasure to assist you with this lovely ring and do enjoy it. Hope to help you again at another time too. All the best
A delight
Great experience, bought a bracelet and pendant. Rachel was awesome throughout, answering any questions I had and was prompt with all communication. The orders were dispatched and received in a day & the quality of items are excellent. Fully appreciated.
24 January 2026
Unprompted review
Reply from Southend Discount Gold Ltd
Dear Andrew. A very many thanks for this kind review, I really do appreciate it. Hope to help again at another time too. All the best, Rachel
Reply from Southend Discount Gold Ltd
Many thanks for this kind review, we really appreciate it. Hope to assist you again soon.
Everything
20 January 2026
Reply from Southend Discount Gold Ltd
Dear Harry. Many thanks for this kind review, its really appreciated. Hope to assist you again at another time too. All the best!
Brilliant service with the lovely Ruby
Brilliant service with the lovely Ruby.
We'll be back for sure. X
19 January 2026
Reply from Southend Discount Gold Ltd
Dear Julia. Thank you so much for your kind review and it was my pleasure to assist you with your purchase. Look forward to the next time too. Kind Regards, Ruby
Hello yes the service was good
Hello yes the service was good , but the bracket didn’t fit me and that was my fault but they have taken it back and hopefully reimbursed me my money but good service
19 January 2026
Reply from Southend Discount Gold Ltd
HI Patrick. Many thanks for your kind review. Yes of course we always refund on the same day that we receive the item back Monday to Friday. Kind Regards
Gold Chain Christmas present
Good delivery and son loves the chain, happy with quality and as described.
5 November 2025
Reply from Southend Discount Gold Ltd
Dear Dan, A very big thanks for your kind review, we really appreciate it. Hope we can assist you again at another time soon.
Good company kept us updated and…
Good company kept us updated and answered emails quickly very good
14 January 2026
Reply from Southend Discount Gold Ltd
Dear Jill. A very many thanks for your kind review. It was our pleasure to assist you and hope we can again at another time too. Kind Regards
service was excellent the necklace came…
service was excellent the necklace came really quick.. I was disappointed with the thickness of the chain it looked much wider in picture 📸
14 January 2026
Reply from Southend Discount Gold Ltd
HI Beverley, Thank you so much for your kind words about our service and fast delivery. We are sorry the chain thickness wasn’t what you expected. Images can sometimes appear different depending on the device used, so we do recommend checking the measurements listed for accuracy. Please feel free to return the chain for a full refund. Kind Regards
Fantastic Serice
Purchased a used ring that needed resized delivered in a week. The ring was perfect and looked brand new polished to perfection.
Fantastic service thankyou again
13 January 2026
Reply from Southend Discount Gold Ltd
Dear Mr and Mrs Gourlay. A very many thanks for your kind review which is most appreciated. It was our pleasure to assist you and hope we can again soon too. Kind Regards
Beautiful piece of jewellery really…
Beautiful piece of jewellery really pleased arrived next day Excellent service
12 January 2026
Reply from Southend Discount Gold Ltd
Thank you so much for your kind review, its really appreciated. Look forward to helping you again soon. All the best!
Gold ingot
Nice easy transaction, bought the gold ingot one day and and it arrived 1st class postage next day, nice presentation box included.
Will definitely buy from this company again
9 January 2026
Reply from Southend Discount Gold Ltd
Dear Colin. A very many thanks for your kind and detailed review, its most appreciated by us. Thank you again for your order and we really look forward to assisting you again at another time. Kind Regards
Prompt service even at New Year
2 January 2026
Reply from Southend Discount Gold Ltd
Dear Steven. Thank you very much for your kind order and for your review which is most appreciated. Happy New Year to you and hope we can help you again at another time too.
Very good to respond with questions I…
Very good to respond with questions I asked very nice jewellery at unbeatable prices. Very quick and safe deliveries. You really can’t go wrong
2 January 2026
Reply from Southend Discount Gold Ltd
Dear Mark. Thank you so much for your kind review its most appreciated. We are so pleased we could help you and wish you all the best.
Very happy with my purchase top quality…
Very happy with my purchase top quality service and very good value for money
8 November 2025
Reply from Southend Discount Gold Ltd
HI Rhyse, Thanks so much for your kind review, we really appreciate it. Hoping we can help you again another time too!
The quality of the necklace far…
The quality of the necklace far exceeded my expectations it is a stunning piece of jewellery and it was delivered the following day the serifs the customer is exceptional
I am truly delighted and will become a returning customer
7 January 2026
Reply from Southend Discount Gold Ltd
Dear Karen. Thank you so much for this kind review, we really appreciate it. We very much look forward to serving you again! Kind Regards
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