I am always wary buying online , but really liked an item so I messaged for a few details, Mitch messaged back immediately with all I wanted to know , no hard sell .. The product was here exactly w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There isn't enough gold stars for this great business previous order online which was delivered on time.so thought I'd try shop for day out drove up from portsmouth bought some really good quality ite... See more
Company replied
I’ve used this company a few times now and been in touch a lot regarding different things … every time the customer service off Rachel has been absolutely brilliant and the products I have been more t... See more
Company replied
I am so pleased with the necklace I purchased. I had seen it before in town and was tempted to buy it. I am so glad I didn’t as Southend Discount Gold were offering it at a fantastic price. Easy to or... See more
Company replied
Company details
About Southend Discount Gold Ltd
Written by the company
Southend Discount Gold is a family-owned jewellery store and pawnbroker situated on Southend High Street. As fourth-generation jewellers, we established our Southend location in 2009 and take great pride in delivering exceptional customer service. Our extensive selection includes both new and pre-owned gold, diamond, and silver jewellery. Additionally, our pawnbroking services for asset loans are authorised and regulated by the Financial Conduct Authority. We also offer part exchange and jewellery repair services. You can visit our branch anytime as we are open 6 days a week 9:00am - 17:30pm, we are also open every Sunday throughout December.
Contact info
111 High Street, SS1 1LQ, Southend-on-Sea, United Kingdom
- 01702 332482
- sales@southenddiscountgold.co.uk
- southenddiscountgold.co.uk
Browse Our New Items
4.9
Excellent
751 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Amazing….
Ordered a piece of jewellery for my brothers birthday…it was easy and the delivery was so quick, it arrived within 24hrs.
Extremely well packaged and as such the item arrived in mint condition.
Can’t recommend them highly enough…will be buying again from them.
1 July 2026
Unprompted review
Reply from Southend Discount Gold Ltd
Dear Julie. Thanks so much for this review, it was our pleasure to assist you and happy birthday to your brother. Look forward to the next time. Kind Regards
Reply from Southend Discount Gold Ltd
Dear Peter, Many thanks for your kind review - most appreciated. Hope we can assist you again at another time too. All the best!
Reply from Southend Discount Gold Ltd
Dear Angula, Thank you so much for your kind order and also review which are most appreciated. Enjoy your new item!
Beautiful solid yellow gold rope chain…
Beautiful solid yellow gold rope chain , I’m very pleased!
27 July 2026
Reply from Southend Discount Gold Ltd
Dear John, A very many thanks for your kind review, we really do appreciate it. Those rope chains really are beautiful! Enjoy your new chain and hope we can assist again soon.
Bought quite a bit off southend gold…
Bought quite a bit off southend gold excellent service Great quality items quick delivery 1st class excellent
23 July 2026
Unprompted review
Reply from Southend Discount Gold Ltd
Dear Colin. A very many thanks for your most recent order, we really do appreciate it your orders and also this kind review. Enjoy your new item and hope we can assist you again soon. All the best!
Reply from Southend Discount Gold Ltd
Dear Samuel, Thank you very much for your kind review - enjoy your new product and hope we can help you again soon. Kind Regards
Good service and nice jewellery i love…
Good service and nice jewellery i love my bangels
24 July 2026
Reply from Southend Discount Gold Ltd
Dear Sharon. You are a pleasure to have as a customer, thank you so much for your orders and review, it is most appreciated. Looking forward to helping you again soon. Enjoy your bangles!
Very pleased with purchase
Very pleased with purchase, item perfect. Ordering quick and easy, delivery bang on time- brilliant service
20 July 2026
Reply from Southend Discount Gold Ltd
Dear Pamela, Many thanks for your kind and detailed review, it is very much appreciated. Hope we can help you again at another time too. All the best!
very misleading
the chain is correct even if the length is very tight, the desisgn is correct but the picture on line shows a much more chunky chain so is very misleading. a picture with something to give prospective of the exact item should be used.
17 July 2026
Reply from Southend Discount Gold Ltd
Dear Carlton,
Thank you for taking the time to leave your feedback. We are sorry to hear the chain wasn't what you were expecting.
We always aim to represent our products as accurately as possible and never digitally enlarge or zoom our images. We also include photographs of the chain being worn, although its appearance can vary depending on the screen settings and the device being used.
To help customers choose the right option, we also provide a length size guide on the product listing so that the chain's dimensions can be checked before purchasing.
We understand that buying jewellery online can sometimes be difficult, which is why we offer a 14-day, no-quibble returns policy. If you're still within the returns period, you are very welcome to return the chain for a full refund.
Kind Regards
Top quality items at fantastic prices…
Top quality items at fantastic prices and fast secure delivery to top it off, will definitely be returning at some point.
15 July 2026
Reply from Southend Discount Gold Ltd
Thank you so much for this kind review Martyn. We really appreciate it and look forward to assisting you again very soon!
Reply from Southend Discount Gold Ltd
Dear Adrian. Thank you so much for your kind review, we really appreciate it. Enjoy your new chain and hope we can assist you again soon.
Good customer service and support…
Good customer service and support speedy delivery good prices overall great shopping experience
14 July 2026
Reply from Southend Discount Gold Ltd
HI Ash. Thank you ever so much for the kind review which we really appreciate. Hope we can assist you again soon!
Reply from Southend Discount Gold Ltd
Dear Ade, Thank you very much for your kind review, most grateful. Hope we can assist again soon!
Really good family business
Really good family business, this is my second purchace from these guys. Quick swift and great product
13 July 2026
Reply from Southend Discount Gold Ltd
Dear Aaron. A very many thanks for your two purchases, we are really grateful. Hope we can help you for a 3rd time soon too. Kind Regards
Fantastic
Fantastic service arrived next day beautiful necklace would definitely buy again highly recommend
10 July 2026
Reply from Southend Discount Gold Ltd
Dear Nicola. A very many thanks for your kind review which we most appreciate. We look forward to assisting you again soon too.
I picked a ring Ive had my eye on for a…
I picked a ring Ive had my eye on for a while so I got it delivered the next day I very happy with it and I’ll be looking for something else must say I’ve used them before because I have family that way see how things go 🫶
9 July 2026
Reply from Southend Discount Gold Ltd
Dear Tereance, Thank you very much for your kind order which is most appreciated. Glad you like your ring and hope we can assist you again soon too. All the best!
Reply from Southend Discount Gold Ltd
Dear Eileen. A very many thanks for your kind review it is most appreciated. Hope we can help you at another time too. Kind Regards
There isn't enough gold stars for this…
There isn't enough gold stars for this great business previous order online which was delivered on time.so thought I'd try shop for day out drove up from portsmouth bought some really good quality items rachael an Rob an team were brilliant these guys know there business loads to choose from no pressure selling will only use this business from now on 5% off .result.keep up the good work 👏
27 June 2026
Unprompted review
Reply from Southend Discount Gold Ltd
Dear Darren. Thank you so much for your kind and detailed review, and also your purchase. We appreciate it so much and look forward to helping you again soon. All the best to you!
Reply from Southend Discount Gold Ltd
Many thanks James and thank you for your purchase. We are so pleased that you were happy and hope to assist you again at another time.
Very helpful and invaluable advice from…
Very helpful and invaluable advice from Rob - great service.
8 July 2026
Unprompted review
Reply from Southend Discount Gold Ltd
Dear Sunny. Many thanks for your kind review, we really appreciate it and will certainly pass on your feedback too. Kind Regards
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