SoundMAGIC Europe Reviews 

168
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and performance of the products, often highlighting the crystal-clear sound and impressive audio experience. Many find the items to be an excellent value for money, noting that the price point is very competitive compared to other brands. Reviewers also appreciate the prompt and free delivery service, with products arriving quickly and in perfect condition. However, some customers mentioned concerns regarding the durability of the products, with some experiencing issues with the on/off button or cable cracking over time. A few other people also felt that the sound quality, particularly the bass, was merely average or that the product felt delicate.

What people talk about most

Product

Consumers find the product to be positive, with many reviewers praising its sensational quality, excellent... See more

Quality

People report positive experiences with quality, highlighting the sensational product quality, excellent... See more

Price

Customers consistently note positive experiences with price, often highlighting the incredible quality and... See more

Value for money

Users describe positive interactions with value for money, with many reviewers praising the incredible... See more

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow, these headphones are seriously amazing. This is the first time I’ve tried corded phones with a type c plug with the d to a converter in the plug and it’s so convenient for iPhones and modern pc’s... See more

Rated 5 out of 5 stars

The headphones are exceptional. I did have some sony which has to be connected to another lead to insert in my phone. These constantly failed so I found these with a usb c already attached😀. The soun... See more

Rated 5 out of 5 stars

Began using SoundMagic in-ear headphones about a decade ago on the advice of a pro musician friend and couldn't be happier, to the extent that I've been buying them for relatives for Christmas and bir... See more

Rated 5 out of 5 stars

These wired E80D Soundmagic headphones are great. Nice sound, light and with an in wire volume control. They have an inbuilt DAC and have a Type-C connector, and so plug straight into my mobile. I rea... See more


Company details

  1. Audio Visual Equipment Supplier

Written by the company

Buy official SoundMAGIC headphones and earphones in the UK and Europe. Award winning wired and wireless headphones including the SoundMAGIC E10.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

168 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(168)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Apologies - review rewrite

I am re-writing this review to amend my part in wrongly disparaging this business. While there were functional issues with the product itself, the customer service i recieved was outstanding, considerate, and generous. I apologise to the team at SoundMagic for my previous review and 1 star rating and reviewing the product and not the service. Thank you for your service and for informing me on the proper use of these review platforms.

1 October 2025
Rated 4 out of 5 stars

A good purchase

I am very impressed with my purchase (especially at this price-point). I bought them after reading a recommendation in What Hi-Fi and bought them wondering if I could improve my experience of using a pair of Klipsch which are 4-5 years old and which cost almost double. I’ve had a love-hate relationship with them, the main gripes being they need to be driven hard with the volume cranked up on my IPhone 14 leading to fatigue after relatively short listening sessions.
Around 4-5 days in and that is not presenting itself as a problem with the E11C’s!! I’m finding I can enjoy my vast iTunes library for longer and in greater comfort and it is noticeable that I can lower the volume a good couple of notches on said IPhone. I have even just out of curiosity dug out my 20 yrs old (ish) Sony Discman and am having a blast pairing it with the E11C’s and rediscovering how good old-fashioned physical media can be as as opposed to the download/stream!!
So, I’m lovin’ it!!
My ONLY reason for a 4 ⭐ is my overall confidence in the construction of the E11C’s. I’m quite nervous handling them, they feel delicate and a little flimsy to me, noticeable when moving from the Klipsch, that’s all. Overall then, good job guys!!

8 December 2025
Rated 5 out of 5 stars

Quality ear buds

Very good independent reviews of ear buds, arrived sooner than original del date, feel nice in the ear, SOUND lovely and excellent value

8 December 2025
Rated 5 out of 5 stars

Great sound

Great sound! I originally ordered the SONY MDR-EX650 and had to return them for a slight electric hissing and poor bass so I was sceptical about ordering a similar product like this but wow was I wrong. These have been amazing. No tinny sounds, no electric feedback, just simple good audio, would definitely recommend!

20 November 2025
Rated 5 out of 5 stars

Great sound, solid build

Decided to start using wired headphones again after getting fed up of bluetooth ones and picked these up based on good reviews. They're fantastic! Hard to imagine finding better at this price.

21 October 2025
Rated 5 out of 5 stars

Soundmagic E80D in ear headphones.

Wow, these headphones are seriously amazing. This is the first time I’ve tried corded phones with a type c plug with the d to a converter in the plug and it’s so convenient for iPhones and modern pc’s. The headphones sound phenomenal, equally as good as the external dac and in ear monitors I was using before at £700. These are a seriously good bit of kit and very good value at £40. You will not be disappointed. Buy direct from Soundmagic’s website though, so you get originals, then enjoy.

1 October 2025
Rated 4 out of 5 stars

Absolutely Worth A Try

Just purchased new S20BT my 5th Sound Magic earphones and, I think, my 3rd S20s.
The first 3 pairs lasted well for relatively affordable products, and I really loved the sound. The last pair of S20s only lasted about 14 months though. The on /off button packed up, which pissed me off mightily.

It was a while before the black model was back in stock, during which I found another 'value' brand that sound just as good, but were less comfortable to wear.

I still really like the sound of my S20BTs, but I'm seriously hoping durability has improved.

6 October 2025
Rated 4 out of 5 stars

Great headphones

Great headphones, especially for the price. The website was straightforward to use and the headphones arrived quickly. The ear buds are quite large, even using the smallest cover, so whilst they fit fine whilst I am sitting down, I have not had a chance to do anything active yet. But the sound quality is good.

15 September 2025
Rated 5 out of 5 stars

Incredible in-ears for the price point

Began using SoundMagic in-ear headphones about a decade ago on the advice of a pro musician friend and couldn't be happier, to the extent that I've been buying them for relatives for Christmas and birthdays. The sound quality, clarity and bass at the price point verges on the unreal. I’ve tried various models and even the basic E50s beat the competition hollow. Buy with confidence.

27 November 2024
Rated 3 out of 5 stars

The tentative custom charges were not…

Con - The company says that custom charges applied is mentioned in policy but my concern is why are they not displayed upfront at the time of purchase. Had I known that custom charges will be 34% of cost of the product for shipping to India, I would have simply bought a refurbished product at 1/5 of the total cost in India itself.

Pros - The headset is great. No complaints. This is my 4th piece. The only reason I ordered from abroad is because I was only getting refurbished product in my location since the product has been discontinued. Had I known the cost difference, I would have taken a different call.

20 August 2025
SoundMAGIC Europe logo

Reply from SoundMAGIC Europe

Hi there,

I’m sorry to hear about the surprise with the customs fees - that can be frustrating. For all countries not within the IOSS program, your country’s import VAT and tax charges apply.

This information is displayed on our shipping policy page. I hope this clarifies where to find the customs details.

Please consider changing your review, as this information is available.

Kind regards,

Benjamin

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