Soulsent Reviews 

126
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, often finding it better than anticipated and exactly as described online. Many people highlight the efficient and quick delivery service, with orders arriving promptly and in good condition. Reviewers also found the ordering process to be easy, straightforward, and efficient, making the overall user experience very positive. However, some customers also noted concerns regarding product sizing, mentioning that items could be too large for smaller wrists or difficult to open. Reviewers suggested that adjustable sizing options would be beneficial for a better fit.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and prompt delivery... See more

Quality

People report positive experiences with quality, often noting that products are exactly as described and even... See more

Order

Clients share positive opinions on order, frequently highlighting the ease and simplicity of the ordering... See more

User experience

Reviewers mention positive feedback about user experience, often describing it as easy, quick, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was a little unsure about buying this product. 1: I didnt know if the website was legitimate?. Was i being scammed? 2: i wasnt confident the product would as nice as it looked on line? Let me r... See more

Rated 5 out of 5 stars

This bracelet is exactly as described and I can't wait to give it to my grandson. The delivery time was quick with notifications regularly and packaging was great. So very happy with this order. Th... See more

Rated 5 out of 5 stars

Great delivery service and I love the subscription written inside. Words that have meaning when one is down. I couldn't work out how to undo the bracelet but worked it work! Bracelet could've been a... See more

Rated 5 out of 5 stars

I had a great experience with Soulsent. Communication was excellent, delivery was very quick, and the product quality is exactly as described. Everything went smoothly from start to finish. I’ll defin... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

126 reviews

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4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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4.7

All reviews

(126)

126 reviews in the last 12 months

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Rated 5 out of 5 stars

A company true to what they advertise

After providing an incorrect mailing address, the bracelet was returned to their warehouse. Rather than have it re-delivered, I contacted the company and asked for a refund which was promptly provided. The team were very responsive and understanding, and true to what they advertise. Overall a smooth process from the moment I contacted them to receiving my refund.

3 August 2025
Unprompted review
Rated 4 out of 5 stars

You're Important to Me

It was nice gesture for his graduation and to let him know that I love him regardless of our ups and downs. We've been through alot in the last 3 years and continue to go this rough patch

17 September 2025
Unprompted review
Rated 1 out of 5 stars

This company is IN BREACH OF THE AUSTRALIAN CONSUMER LAW

After multiple complaints from customers, this company recently changed their name from "Storygifter " to "Soul Sent Gifts"- Trustpilot reviews can be found under both names. Please read them before you purchase!

Absolutely fraudulent. Advertising a book titled "MUM, I want to hear your story" - They send out an American version titled MOM and refuse to send the correct book (MUM) even after that is the book you have purchased and paid for.
Their solution is for YOU to send the book back to them in AMERICA (with tracking) for a refund...
MANY customers have complained about this on their social media posts (Of which StoryGifter promptly remove ALL negative comments)-
This has been forwarded to Consumer Affairs & Fair Trading by other customers.

StoryGifter have breached the Australian Consumer Law:

- The Australian Consumer Law provides consumers with the right to truthful and accurate representations when buying a product or service. This means that businesses must not mislead you with statements that are incorrect or likely to give you the wrong impression. This rule applies to information that a business provides you in any medium, including when talking to a sales representative, on packaging, in online shopping forums or social media.

StoryGifter have also breached:

- Section 56 titled "Guarantee as to supply by description."
&
- Section 29 :Prohibits businesses from making false, deceptive or misleading representations about goods or services, in connection with their supply or promotion.

"No goods and services should be marketed in such a way as to reasonably imply a false or misleading representation regarding the goods or services.
Avoid at all costs- and if you have fallen victim to them, please report them to the Government Agency in your state."

DO NOT PURCHASE FROM THIS COMPANY!!

6 June 2025
Unprompted review

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