Soufeel Reviews 

WARNING DO NOT BUY FROM THIS COMPANY
Ordered a Christmas present on the understanding as specified on their website that it would be delivered for Christmas. It’s now the 31st December and my order is still not even in this country! To make matters worse they charged me £29 for express shipping and expedited processing….and yet the order is still not in the right country. I have repeatedly begged for a refund and I’m being told “it’s not their policy “?!?! I am going to continue to shout from the roof tops on every platform I possibly can for people to avoid this company at all costs

I wanted to buy an original gift for my girlfriend. I bought wooden flipbook and I am very disappointed. The photos look terrible. Some of them have small blue dots that I can’t clean off. The upper and lower halves don’t connect well, so people look like they are cut in half.

The mechanism for changing photos works randomly: sometimes it changes one photo as it should, sometimes it gets stuck and doesn’t change anything, and sometimes it skips three photos at once. It’s terrible. I do not recommend buying anything from this site. I spend 30$ on this gift and the quality is a joke.

I know shipping is not directly part of the product, but I want to warn others that I paid $25 for fast shipping and received my package a week after Christmas, even though the website guaranteed delivery before Christmas.

(This review is for customer service)
My original order that was received had some issues that left me frustrated. Cherry from customer service was very kind and helpful to work with and I should have a replacement coming to remedy the issue. (I cannot review the final product yet but I do want to commend the customer service and communication!)

the necklace i ordered is amazing quality, it’s so beautiful. this was a sentimental gift to someone, who cried when receiving it. the price for the item was amazing too. i definitely will be ordering again. amazing experience.

Handled perfectly. I had an issue with my order and the customer service team sorted it for me. Replacement item arrived and works as expected. Resolved quickly. 2nd item I have purchased from them and will buy more.

Super helpful and friendly! Would give 10 stars if I could!

Cheap, defective tat from China. Paid for priority packaging (6-8 days) ended up taking several weeks

Personised Item received was defective. Contacted customer service. Cherry been very helpful and arranged a replacement, showed me it and now awaiting new one to be delivered. Very happy with service received.

Cherry is really helpful with helping me out with my order due it going missing in transit. Fingers crossed can get it sorted soon

Cherry C. helped me out when the item I received were cracked. Excellent customer service.

Helpfull with the ex change

The juke box looks good , picture lights up . But no music , I requested 2 songs and foes not play them

Cherry was great, id emailed to get update and she replied promptly with info and kept me up to date. My item had then got misplaced in the post but cherry helped to look into it and kept me updated and my item was eventually found and delivered. Very friendly and polite

Great product, really good quality and quick despatch. Courier lost my parcel. Excellent communication with sender helpful throughout. Luckily parcel was found and did arrive, but a replacement had already been arranged.

Ordered a photo bracelet, I didn't expect it would arrive in time for Christmas, but it did and its lovely

I paid £30 for a Christmas decoration as a gift for my Mum. It arrived late and broken. The photo isn't very clear and you can't really see half of it. I'm so disappointed but will vote with my feet and never buy from them again.

Cherry made sure to address my issue and fixed it without hesitation!

Cherry resolved my problem quickly and with kindness and empathy. Thank you very much!

Ordered a photo keyring on the 8th December for Christmas and it's still not here. I paid extra for fast delivery. Do not order from this company!

WARNING- DO NOT BUY ANYTHING FROM THIS COMPANY. I paid for an item that l was led to believe was a miniature figure of my son but turned out to be a rubbish framed picture of him as if he was a miniature figure. It will go in the bin as the quality is so poor. That's 43 quid down the drain. All this after emails back and forth for nearly 3 weeks of asking where my item was. China has become the hotbed for scammers as that is the third time l have been done this Christmas from that country. Don't be conned like l have been