Soufeel Reviews 

Cherry provided great customer service and speedy rectification.

Cherry C was amazing, the item was absolutely beautiful….
And she was very quick with responding
Thank You for such a beautiful memory piece ❤️❤️❤️

Given false production/delivery time and the supposed 3D statue was not as pictured on the site. Rip off price for the product I purchased and will be advising anyone to stay away. Scam china company

Shit company. Shit quality. Shit customer service. AVOID AVOID AVOID

Ordered a customised photo flip frame with promise to be delivered a few days Christmas. Not only the item was delivered way too late, the quality was shocking : photos didn't rotate properly, terrible photo quality print, light switch intermittent and turning on off by itself. Emailed to ask for refund as it was obviously a rubbish . But their customer service is even worse than the product. It's been back and forth in multiple emails now did not resolve anything despite me asking for refund multiple time. They even had audacity to ask me to pay for postage fee again if I want replacement (that they offered as "gesture of goodwill") until I shut them up with the refund policy on the website. But still coming back with partial refund for something I obviously gonna throw away. Seriously, saving your money and sanity by avoiding this company as they are just one of those Chinese scam!

EDIT: after another few more emails and this 1 star review and involving my bank , they have offered full refund (including the original shipping fee and stupid insurance). So if you are unhappy with the product make sure you stick to your gun and keep pushing them as you should not be out of pocket for something you wouldn’t use.

Having ordered and paid the maximum price for delivery before Christmas it was then lost by there fed ex partners
They then had the cheek to ask for more money to send it out again !
Fast forward to today the package as small as a necklace in a plastic bag in a massive fed ex parcel bag to open up for the photo gem broke off the necklace
This company is the worst I’ve ever come across

I am so grateful for the representative, Cherie, who understood my needs and replied promptly with courtesy. The entire process was great.

Cherry was very attentive and professional with dealing with my issue. She was always on top of it and processed a replacement quickly. Great customer service.

Ordered personalised crackers in plenty of time. Never arrived much to our disappointment. Shipping time kept going up and up

My order arrived, it was nothing at all like the description or picture. It was poor quality. I asked for a refund, they refused but offered to replace it with something looking more like their description and picture. Eventually I reluctantly agreed as they wouldn't budge on a refund, the replacement arrived, looked slightly better but quality equally as poor as the first one. Cost £30 with delivery, would have cost pennies to make.

The company is misleading and makes its money from marketing scams.

It automatically applied a shipping insurance charge that you have to opt out of so I was charged an extra £4 for forgetting to untick a box.

When the item eventually arrived, the quality was dire. It was in need of complete assembly. Instructions were a QR directing you to hard to follow instructions on TikTok. You have to melt your own tube of glue with a lighter to configure this product. The whole process is ridiculous.

Do not buy from Soufeel. It is a waste of money and time. You can get much better products elsewhere

Excellent service

Purchased an item which arrived in excellent packaging, had a minor issue which was resolved quickly and without any fuss. The customer support is probably the best I've experienced in a long time which is why I'm leaving the review. Cherry was excellent and I would highly recommend Soufeel.co.uk.

An appallingly dishonest company who sends out broken items. I bought a photobox (24 photographs) and it arrived broken. The photos were loose in the box and the handle did not rotate (jammed) so photographs could not be viewed. I reported the issue immediately, received a response requesting a video of the broken item, which I sent. I never heard back from them again despite sending 2 further emails. Scam company. Avoid like the plague.

Update - following posting a review here, i finally received a response from them. They have offered a £5 refund for a broken item that cost £59. Speaks volumes about the legitimacy of thos company

Update - AI generated responses. Soufeel ha e finally reached out and offered £5 refund for a broken £59 item. Offer was increased to £8 and then £15. Company also blamed me for their defective product. BUY FROM THIS COMPANY AT YOUR PERIL

Cherry C. was very understanding of my concerns and once I explained the problem I experienced with my order, she provided many solutions with details! She ordered a replacement for one of my items that was defective upon arrival which was extremely appreciative. Wonderful customer service!!

The bracelet is absolutely lovely its worth the money for what you get, I will order again when needs be

Shocking quality I would go as far to compare it to temu, for the price that it is it’s really bad, also the pictures of the product is nothing like the actual item you receive, also the delivery time absolute joke would not recommend and I would never order from them again, shocking

WARNING DO NOT BUY FROM THIS COMPANY
Ordered a Christmas present on the understanding as specified on their website that it would be delivered for Christmas. It’s now the 31st December and my order is still not even in this country! To make matters worse they charged me £29 for express shipping and expedited processing….and yet the order is still not in the right country. I have repeatedly begged for a refund and I’m being told “it’s not their policy “?!?! I am going to continue to shout from the roof tops on every platform I possibly can for people to avoid this company at all costs