Sophieolivia Boutique Reviews 

Ordered something for my wife, it arrived about 3 weeks. She liked one item but not the other so wanted to return. Got told they do not pay for returns so the cost to me is around £20 which means all that for £10 refund. They offered me 20% refund on the item. I went back to them and sent all the documents they requested and heard nothing back. I have sent 5 chaser emails.
If you are going to set up a business then please be professional and ethical.

I wanted something special for my wife at Christmas! The website looks great so I ordered from them two items when they arrived I was in total shock the garments looked like they had been ripped and put together by child! I’ve tried to get my money back no change
It seems you have to pay 40% extra to send it back please do not use this corrupt company avoid at all cost and it’s in china and its made out to be English disgusting and untrustworthy company

Very disappointing experience. My order was marked as delivered, but one item was missing, and there was no delivery photo or proof provided. This is unacceptable, especially given how common delivery issues are.

I have contacted the company requesting an urgent investigation and resolution. If this is not resolved quickly, I will need to escalate the matter further. I would advise others to be cautious when ordering until delivery processes improve.

Sent wrong size. Very slow to respond via email (no phone number) but they corrected the issue and sent a new one. Other reviews mention poor quality but the product is great for the price.

Ordered two sweaters, I received both of them within 3 weeks. They tracking number provided. Did not add any value. I could not understand when it was coming based on the timeline from the site. When I open the two sweaters while they were nice, they were definitely cheap looking and not as the picture on the site portrayed. I wanted to return these and they said that due to the high shipping costs it'd be easier to give me a credit or to refund me 10%? 20%? We finally decided on 30% refund. The site says money back guaranteed. So yes, I'm very disappointed with their sales culture

Wish I had seen this before wasting my money. Temu copy of what was shown on the website

Received some underwear from this company with all the labels the cut off. It doesn't fit as it's badly sized and I need to send it back, what's the betting they refuse to have it back as the labels have been cut out. Absolute scam of a company. Do not buy from here.

Cheapest lingerie I’ve ever received. Garter came apart during the first “delicate” wash. The sizes aren’t accurate AT all.

The absolute below par quality received cannot be described in any other way than a scam.
Makes you believe it is something of at least average quality, night gown for my wife arrived with one of the shoulder straps already broken.
The size is not western size, so you need to buy one up.
In all honesty if you are luckier than
Me and are reading this before buying, DO NOT BUY!!!!

DO NOT USE THIS COMPANY!! the website makes you believe that the product is from the Netherlands and is made and designed to be good quality. ALL SEND FROM CHINA.
“ We understand that receiving an item from China may not be ideal” cut from an actual email from this company!!
AVOID AVOID AVOID!!!!!!

AVOID!!! Products all come from China, very cheap material, sizing way off and make the return process is lengthy and ridiculous. They are extremely reluctant about refunds. To begin, a refund you'll need to pay €20 for it to be shipped back to China and your refund is not guaranteed.

I received a used garment
Tags removed and underwear was XXL dress was a S

The second dress is frayed

Quality is soooo poor for the price. Highly disappointing.

I would recommend that you don't purchase anything from Sophie & Olivia Lingerie.

I'd give no stars as scam as same underwear on Naked 2 facebook page

Absolutely terrible quality. Arrived with no tags shoved in a cheap clear plastic bag - zero packaging or care. However that wasn’t the worst part, when I looked at each item none of the seams were finished properly and all had loose fabric hanging off the edges. The fabric is very poor quality and scratchy. I wouldn’t even expect this from a $20 cheap set from Amazon, however for this price point I am disgusted. To top it off, my complaint has received a delayed reply offering a 50% refund, which is not legal as all faulty goods in NSW are by law entitled to a full refund. DO NOT BE SUCKED IN BY THIS SCAM BRAND

Absolutely horrible quality. Sent straight from china. Don’t waste your money!

Terrible quality. Thin material, no shape. Would never buy from this site again. Definitely not an Australian standard product. Overpriced and poor quality.

Site indicates that it’s Australian and it definitely is not as post purchase everything was from China. Took ages to arrive and when it did it was terrible quality, nothing at all “luxurious” about it.

Will never buy from this site again!

I ordered a beautiful lingerie set from SopieOlivia Boutique for my girlfriend and I couldn’t be happier with the purchase. The quality is amazing – soft, luxurious fabric and beautifully detailed. The fit was perfect, and she felt confident and special wearing it. Delivery was fast and the packaging was elegant, which made it even more fun to give as a gift. Highly recommend if you're looking for something stylish and romantic. I’ll definitely be ordering again!

The company claims to be Australian however once I made my purchase the shipping information indicated that it's coming from china. I was expecting being an Australian company sending an item to Australia that it would come from Australia.
No where on their website do they tell you this.
They also rely on terrible delivery companies to deliver your products so beware that your items will take much longer than expected to come to you.