Soothrelieve Reviews 68

SCAM. SCAM. SCAM

Incorrect size sent TWICE
Sudden change of policy to One Size Fits All
Offer of 40% refund
Offer of 50% refund

Partial refund conditional on return of packaging UNOPENED when of course I would have to open it to examine the contents.

I have lodged dispute with my credit card provider.

Attempted to purchase 2 pair bunion relief socks..before I knew it I was getting fraud alert from my MasterCard..I quickly sent an email to Soothrelieve in Stockton.ca to cancel all..I was ignored. Even though it was stated orders could be cancelled up to 12 hrs...one order for
$17.95USD went to $55.80CAD and Was escalated by their system to triple cost of $168.18 CAD
They sent two pkgs to me . They sit unopened as I have requested a return shipping label and a full refund for this 'Senior' on a small pension. I have filed a claim with my
Systems for a full refund. And notified this company as such. At this point I await a satisfactory reply
From Soothrelieve that they have complied with my urgent request...

My wife recently ordered 1 pair of compression socks from this company. The total price was to be $15.72. When she got the confirmation email there was an additional charge of $23.89 for another pair of compression socks. When I checked our bank account, both amounts were taken out. I’ve read a number of better business bureau complaints that mention the same thing about this company. We’ve contacted customer service and are awaiting a reply. *edit* I just tried online to cancel the entire order and there was a notification saying that orders placed more than 12 hours ago could not be cancelled and it appears there is no way to talk to an actual human being.

Update-Called them twice and got a recorded message asking for her email address and confirmation number. Both were provided. She then got an email asking that she confirm who she was by responding to the email. She did but has yet to be contacted by the company. Pretty sure we got scammed and will see no resolution to this issue.

Terrible, DO NOT USE, this company ripped my elderly parents off, added items at check out charging their card over $350. They made it extremely difficult to cancel the order, supposedly it was packed and shipped within 10 minutes of purchasing online, from China... Then when we asked them if we could return the products told us they had to be returned to America, which would cost anther $70. They are a scam.

soothrelieve is not a legit business, i urge you not to order from them, please, i have never received the socks since August 6th. The package was lost in transit, and they refuse to refund my money. Again, please, i urge you not to order from them; go to Amazon, or you will be sorry. They don't take accountability for anything, they don't investigate, I work hard for my money, this is 24.00 they stole from me. Do not buy online from them

I agree with the many reports of the increased orders and costs. Unfortunately I ordered some socks from them some time ago, which took a long time to arrive and were the wrong size and more pairs than I ordered, but they had my credit cards details.
I had recently been sent an SMS for some sale price items and was just browsing to see what was available. Next thing I knew I received an email to said my order had been received. I did not order and I did not give any payment details, so my credit card was illegally debited without my authorisation.

Like so many before me I too was scammed , my order for 2 pairs was somehow twisted into my buying and paying for 10 pairs resulting in £86 being extracted from my bank account . Be very careful in your dealings with this outfit - even then you will probably 'come a cropper!'

the only consolation is that others have suffered the appalling system of adding unwanted items to an order and billing them irrevocably - no correction or cancellation.
avoid at all - considerable costs!

I entered my order wwith SoothRelieve on 7/25. The 7/26 order confirmation was for an additional $106 of merchandize I did not recognize as having ordered. That same day I asked the order be corrected. But was told the order was already in their system so could not be changed. Now on 7/28 I am given a delivery date of 8/17. I do not want the items $106 items over and above what I did order (2 pairs of socks). But my credit card was overcharged the $106.

I just got a bag with 4 pairs of SoothRelieve open toe size medium socks along with 4 packs of “Natural Cleansing” foot pads. Each pack has 10 pads.

I NEVER ORDERED ANY OF THIS STUFF.
Does anyone know how to get a return/refund?

I am disgusted with this company, they have abused me by saying i ordered 9 prs socks and taking 156 pounds and yet i only ordered 1 pr within the hour of ordering i must have sent about 12 emails to cancel these orders which i never placed and they ignored me, i have not had the orders yet so what do i do, will i just ignore them or refuse to take them please help me if i do that will the orders just go back to the company because i really dont want to handle any of these

Ordered 1 pair of socks and they changed the order to 5 pairs. Tried to change the order but couldn’t. Was told to ship them to an address and then when they received them they would give me a refund. They went to the address they gave me but they were never picked up by them . I got in touch with USPS and they said that the address was a Mail Drop and they never pick up their packages. Do not buy from this website they are scammers. I got my money back from the bank that issued my credit card.

sent email cancelling order two hours after submitting. I received message of cancellation from them. a few days after I got the merchandise. A long story short and 5 emails sent requesting return and refund, I am still waiting for instructions for return. This company gets the first prize in "run around and avoid".
Beware! a divorce is easier that dealing with this Soothrelieve!

The worst scamming company!!!
DO NOT ORDER FROM THIS COMPANY!!!
Ordered one item and was charged for multiple items to the tune of £200.00
When I noticed this i could not cancel order. They don't even give you contact numbers or address.
Bank fraud squad now looking into this.
STAY WELL CLEAR!!!

What went wrong this time, you ask? I ordered 2 pair of socks, said "no thanks" to every subsequent "offer", and still was billed for, and I assume will receive, the 2 pair I ordered AND the 4 pair I didn't order. No way to amend the order or contact the company at the time of the order. I froze my credit card but it was already too late and the charges posted. I had no confirmation email for DAYS, just a text claiming that they could not contact me by email. Yah, I bet they tried. I have had similar experiences with this company under their different identifications but those associations were unclear with SoothRelieve. PAY ATTENTION and don't let them rip you off by simply not ordering from this group. Scam all the way around because they sent cheapo products, they send and charge for more than you order, the order cannot be amended or cancelled, the company cannot be contacted.

The way this company operates is a total scam. Do not engage with them. Their website is constructed to deceive and confuse. I ordered 1 pair of socks, then went through a barrage of "offers" before coming to an order review page where I saw that an "offer" of an extra 4 pairs of discounted socks had been added to my order. There was no way to amend the order, which was now completed. I immediately contacted the company and asked for the 4 items to be removed only to be informed that the order had already been processed and shipped, which was obviously a lie. When I received the goods the 'helpful' Irene from the company informed me I could have a 40% refund and keep the goods. Realising at this point returning the order involved shipping costs to the US I reluctantly accepted, to be further informed that the refund was 40% of the order MINUS their shipping costs. I wish I had read the reviews before proceeding. DO NOT ORDER FROM THIS US (US-LESS) COMPANY.

One Star is to much for this product and the customer service. I´m from germany and I have ordered two pairs in the biggest size, but even this size was too small. So I would like to give it back and they say, please sent the package to Idaho/USA, the lowest price for shipping with shipping number is 48 Euros and I get no refund of the shipping costs. I have paid 26 Euros for the socks, they are crazy and stupid!!!

I ordered 2 pairs of stretch socks to try, as I have neuropathy and my daughter plantar fasciitis. I skipped all the "upselling" but when I got to the review page 4 pairs had been added to my order, and it wouldn't let me cancel or edit the order. At that time their website wasn't available so I could not do any more until I received the order confirmation, so I filled in the form to amend and was told it had been shipped already, from an order placed hours earlier on Sunday?? Email arrived on Monday saying my order had been dispatched. After a few emails - now offering me even more discounts I have advised I consider the order cancelled, and expect a full refund. They now tell me there may be complications if I refuse delivery, but I can return and pay for return and they will refund less the delivery charge. Under Consumer Rights Act (CRA) I am entitled to a full refund so I will be activating a chargeback claim for repayment in full. Most international trading laws allow for this in the event of a potential scam transaction. I also note that there do not seem to be many answers to complaints on here? And so far Yodel have delivered to an address on a different street in the past - I will update this post at a later date!

I recently posted a review on this scam company.
My order was attempted to be delivered by Yodel, however i refused to accept this.
A short time later an email was received saying delivered! I’ve now contacted Yodel to investigate

I saw this ad for socks, ordered one pair @ £14.95
On checking my bank less than 1 hour later I saw another payment pending £52.70! I immediately emailed them on a zendesk? They replied I could not change this order!
Some 4 emails later the stopped replying, I rang my bank who could not arrange a chareback until this pending payment had gone through.
The following day my bank arranged a chargeback and cancelled my card.
They are investigating this company. I now realise this is a scam so beware! Other people have been scammed in exactly the same way! The advert is no longer there and the website is legitimate and well known uk site.